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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7615 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 7,615 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Does the job?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually have two of these. One for gaming and one for work use. If you don't mind a wired mouse, this is a great choice when it comes to options and price

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's a great endorsement of the Logitech G502! It's impressive that you find it versatile enough for both gaming and work. The combination of customization options and affordability definitely makes it a strong choice.

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for Gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Mouse, very responsive easy to program. The additional weights that come with the mouse, help keep your mouse movements smooth and prevent over compensating and missing your intended target.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has excellent grip, functions and durability. It’s made perfect for my son that has big hands. He loves the color and the overall quality of the gaming mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mouse. My first corded one in a long time. The customizable weights are nice to mess with to find that perfect feel. My only negative is the ability to change the colors. When I download the hub and start messing with that it messes with my key I ds for my game. Probably me messing it up but ya.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good, doesn't work very well with consoles. It's a comfortable fit on the head and the sound is good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Comfortable and Feature Filled

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to use. Has lots of features to help with games like adjustable DPI settings and alternate mouse buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Logitech delivers!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I replaced very old Logitech mice (which had been great for 10 years but were getting long in the tooth) with a pair of this model and love them. Responsive, easy to program, and they feel rock solid. Kudos! Fine for every day tasks, illustration and design, or a bit of nightly WoW ... you won’t regret the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great mouse for gaming and has a great feel to it, very easy to use and you can DL the Logitech app to save and change setting

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there! Thanks for the kind words about the G502. We're glad you're enjoying its feel and ease of use. The G Hub app is a great way to customize your settings and really make the G502 your own.

  • Rated 5 out of 5 stars

    AutoCAD Use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect for doing my work with AutoCAD. I highly recommend for anyone who needs multiple action buttons in their mouse for work or gameplay.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's fantastic to hear! The G502 HERO's precision and customizability make it a great choice not just for gaming, but for detail-oriented work like AutoCAD too. We appreciate you recommending it for professional applications!

  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    My fav mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, nice features. Make sure to unplug and clean the bottom and top with anti static cleaner every week and this will last a long time. Software being bad keeps this rating low. If you can find the old software, install it, program the mouse, then close and uninstall the software...this method works best. Logitech G hub is just terrible software, as it removes button remapping and granular macro programming. Hope they do better in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Mouse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weighted or no, this mouse is still great. I can use it with a Desktop Rig or a laptop and it never halters. Throw me into a den of wolves with this thing, I’ll swing it at them with the weights in it (merely to defend myself and escape).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Durable long lasting

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2022 and two years later with 12+ hours of daily use its still functions like new.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that your Logitech G502 HERO Wired has been performing flawlessly for over two years! Your satisfaction and loyalty are greatly appreciated. Thank you for choosing Logitech!

  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a while since I owned a Logitech mouse. Specifically a gaming mouse. This mouse feels smooth and responsive. The software needs a little bit of work but with some practice, it gets easier. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Sturdy/durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need separate program to map other buttons but great quality mouse, love the weight feature

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your feedback on the Logitech G502 HERO Wired Optical Gaming Mouse. We're glad you enjoy its durability and customizable features. Thank you for choosing Logitech.

  • Rated 5 out of 5 stars

    Great mouse at a great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start by saying I'm not an expert on gaming mice, but have been trying several as of late, and this one has been the best from what I've tried, feels good in the hand, especially with the thumb rest, and in love the programmable buttons! Makes playing games like fortnite so much better, not having to reach as much on my keyboard.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Amazing Gaming Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the hype. I was rocking a cyberpower Elite M1-3- priot to purchase this mouse. The upgrade took a while for me to adjust to, but it was worth it. Logitech is ahead of their game with gaming mice. I love the customization with weight. The ergonomic handle would catch the eye of many who are new to the gaming industry. My only complaint is the size. Although I said it has an ergonomic handle, it takes some use to really get used to it. Overall 9/10.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Solid gaming choice

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Super responsive and light. They have more expensive mice but this one just clicks all the boxes. Ghub is also the best software out there

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    G5 Mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device! I would recommend it to anyone. Comfortable and responsive

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the positive feedback on the Logitech G502 HERO! We're thrilled to hear you're enjoying it and appreciate its comfort and responsiveness. We're glad it's enhancing your gaming experience. Logitech

  • Rated 5 out of 5 stars

    Long Lasting Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse last year and I'm still using it. Still feels really sturdy from all the clicks and abuse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words! We’re delighted the product is performing well for you. Your feedback inspires us to keep pushing forward. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Always my go-to.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always my go-to. Lightweight and the software makes it super customizable. Feels precise in game and consistent across a variety of games.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the detailed feedback! It's great to hear the G502 HERO is still your go-to mouse. The customization options and consistent performance across games are definitely strengths. We always love to hear about gamers who rely on Logitech gear!