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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7615 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 7,615 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great WIRED mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never knew or thought that having ability to add weights to a mouse would solve problems I had been having with previous mice for years. More bells and whistles to explore! Keep working from home for pandemic interesting. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid but not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some buttons don’t map like the two next to the left clicker. Not sure if they’re a Logitech app didn’t bother. I went with a steel series mouse. Good mouse for starters.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your feedback! We’re glad you like the Logitech - G502 HERO Wired Optical Gaming Mouse, and we appreciate your input to help us get even better. Logitech

  • Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent i use to like wireless but after tryingbcable it makes sense why pro gamers prefer it. Super ergonomic design no cramps on hand .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Great for price

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good quality product that works as advertised and has had no issues so far.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the G502 HERO Wired Optical Gaming Mouse. We're glad to hear that you're satisfied with the product quality and performance.

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Solid wired mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality wired mouse. Solid design, comfortable fit, positive click buttons. Don't use the color schemes, but could be useful in dark work/play areas. Tracking is solid, even across different surfaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend With the 5 buttons on the side as well as the left, right and middle click on the wheel. I rarely have to take my fingers off WASD, which improves reaction timing leading to better movement

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is the best. Absolutely love the additional weights you can put in and make it the perfect weight for your style. The buttons are perfectly placed where you aren't having to stretch your fingers into weird places.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the customizability of this mouse! The buttons are easy to use, and I do not click them on accident like I do with cheaper models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my old mouse and it’s so much smoother. You can customize many things from weight dpi to macro. I can set custom dpi for different games which helps since i don’t have to manual switch it when playing and browsing.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Weight customization is very nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Gaming mouse. For being new to keyboard & mouse use, this at first felt a little clunky and the many different buttons felt a little confusing for my hand, but as I've gotten used to it I appreciate the ergonomics. still learning and adapting. The best part of the mouse is customizing the weight of the mouse with the added weights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic mouse for gaming and professional work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech's HERO sensor doesn't offer an immediate difference over other previous G502 models, but the braided cable and overall texture of this model is nicer than previous versions I've owned previously. Love the shape and the additional button placement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my granddaughter, age 10, and she loves it. She plays a lot of Minecraft games and wanted it for that. She wanted it when we bought it, but agreed to let me wrap up the empty box for her to open at Christmas!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best mouse I’ve bought. I’ve searched for a mouse that doesn’t cramp my hands from long play times and one that has the perfect placement for buttons, this ones covers both. I recommend this to anyone looking for a new mouse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customizable and I love being able to unlock the scroll wheel. No delay between mouse movements and on screen mouse

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mouse, especially since I have smaller hands, it fits perfectly! Love all the buttons I can customize for when I’m playing on my PC. Super user friendly! Won’t be purchasing any other mouse in the future and definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent gaming/everyday use mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming/everyday use mouse. Decent number of customizable buttons without being overwhelming. Weights made it feel stable, but just a tad too heavy for me. Will have to play around with them, otherwise great mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than the M65

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More of a 'claw' grip than the Corsair M65 (which is what I'm used to) but my M65 died and I wound up going with this. Software is a bit more basic but the mouse definitely feels higher quality, less plastic, more metal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mouse for FPS!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 of these now. 2 for myself and 1 for the wife. The first one broke down but it was purely my fault for being careless with it. These will perfectly fit medium hands. 100% fps mouse if you're looking to play competitively.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and responsive mouse. The weights help make the mouse react the way i want it to.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Sounds like the G502 HERO is your new gaming weapon of choice! We love that you find it incredibly responsive and the adjustable weights help you tailor it to your exact preferences. Dominate the competition in comfort and control!

  • Rated 5 out of 5 stars

    Amazing bang for buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very functional, with a bunch of different programmable buttons, and it even comes with a small container of weights for customization. The cord is plenty long too.

    I would recommend this to a friend