Customer Ratings & Reviews
- Model:
- 910-005728
- SKU:
- 6372600
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.
This summary was generated by AI based on customer reviews.
defective left button
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the left click button for this mouse is defective as others say, drag and drop became so frustrating with this mouse. All its features worth nothing while having this problem.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that your G502 Hero is having some left click issues. If you navigate to our support site, you can find instructions on how to clean the left click, which can sometimes fix the issue.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good control but little a heavy. overall worth it!
I would recommend this to a friendPoor Quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left and right click buttons failed in less than a year. It phantom presses and irregular intervals. Side to side motions feel weird and the middle click is hard to use. Good mouse overall while it lasted. Spend money on a better mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are so sorry to hear that the G502 HERO mouse did not meet your expectations. Especially after only a year of purchasing it. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the G502 HERO mouse comes with a 2 year limited hardware warranty. Please reach out to us at our Logitech Support website to submit a warranty claim. We look forward to helping you sort this issue out. Have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&pID=ca26fe71-7db0-11e9-bada-0d0ae3e3b87f
Clicking and DPI Issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of these when they were sale. All 3 have the same problem with random left double clicks and loss of click when dragging windows, icons or files. On 3 occasions, I experienced ghost clicking (the mouse clicks by itself) and opened hundreds of browser windows. Also, the mouse would reset itself to the default DPI setting. Keep in mind this occurred on 3 different devices on 3 different computers. Very frustrating and not what I've come to expect from a Logitech mouse. I've come to the point where I'm not sure I will buy another Logitech mouse and have decided I will never buy this model again. The G502 I own does not have the issues I'm experiencing with the SE model.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that you've been having some issues with your G502. For the double clicking issue, if you navigate to our support site, you can find instruction on how to clean the left click of the mouse, which can sometimes solve the issue. For DPI, I would recommend you download our GHub software, which will allow you to customize different settings on the mouse, including the DPI, and save the settings to the mouse's on board memory, meaning even if something happens to your profile, the mouse still has it saved.
Not as good as I hoped.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay. The roller ball doesn't always sense every time you go up or down, so sometimes you need to go a few clicks before it responds, then it'll go multiple scrolls & you'll have to go back the other way to get where you wanted to be.
No, I would not recommend this to a friendNot for smaller hands
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this mouse to use while playing Ghost Recon Breakpoint, and I've noticed that it would be a little more ergonomically friendly if my hand has a little larger or the mouse was shorter in overall length to easier reach the further forward buttons on the side.
No, I would not recommend this to a friendeasy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gift for my son. Him and 3 of his friends have it.
I would recommend this to a friendGood mouse
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse was great for playing games! It has a decent amount of weight, could be a con for some of you, but I personally like it. Unfortunately the mouse 1 (left click) started have some issues, one click would be equal to clicking 6-7 times.
I would recommend this to a friendBad mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this mouse and it works on a basic level but the program you’re supposed to download will not recognize the mouse. I would recommend something else. I’m thinking of buying a SCUF mouse I bought a Xbox controller from them and it works wonderfully.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that the G502 HERO wired mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
https://support.logi.com/hc/en-us/articles/360024148914
EDU YOUR YOUR STAFF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DID NOT BUY THIS SET OF HEADPHONES. I CLOSED MY ACCOUNT WITH BEST BUY BECAUSE NOOOOOOOOO ONE WOULD HELP ME AND MY EMAIL DID NOT MAATCH BUT I HAD 15+ PROOF THAT IT DOES JUST LIKE I HAVE THIS FEEDBACK GOING TO BE ON MY GOOGLE MAPS PAGE.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that you had some issues with your G502 Hero mouse. For further assistance with any issues you might have as well as warranty information, please feel free to visit our support site. I apologize for any inconvenience this may have caused you.
Lasted less than 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse lasted just over 6 months before developing double-click issues with both Right and Left mouse buttons. Only after buying it did I look at the Logitech support forums, and see that it's a known issue that Logitech hasn't fixed.
I would recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the double click issues you are experiencing with the mouse. Luckily, this mouse comes with a 2 year warranty through Logitech so we can get that replaced for you!. Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Defective Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product, very disappointing. Bought a Lenovo Legion 5 desktop and when I arrived home, the unit wouldn't turn on. Called Lenovo and they said take it back - great birthday present from Best Buy and Lenovo!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the computer! I believe you my have left this review on the wrong product. Please let us know your thoughts on the G502 if purchase. If this was by mistake, we would really appreciate if you could amend this review. Thank you so much! Have a great day!
ok mouse
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the mouse is a well built quality mouse and it maps everything and is quick as well the only problem i was facing was with the scroll it was too quick and harder to control.
I would recommend this to a friendJunk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is trash! The bottom cover routinely fall's off during use and I had to disable the DPI button's because I would accidently tap them during game play. Don't waste your money on this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, thank you for sharing your experience with the G502 Hero Wired mouse. I'm sorry that bottom cover continues to fall off. I understand that the location of the DPI button can lead to it being accidentally bumped while playing games and that is not idea. Logitech G Pro Wireless has the DPI button on the bottom of the mouse, and has a different cover on the bottom so that it won't fall off. I hope you are able to find a gaming mouse that works for you. Kristi from Logitech
Great mouse if you don't like your right click
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buggy almost right away, but not completely dead...right mouse click issue after a month of use. Really? Update firmware - nothing. Luckily its within the return period and we won't have to deal with Logitech return process,
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Almightyjon, Very sorry to hear about the right click issue you had with the G502 HERO Wired Gaming Mouse---certainly sounds like a hardware defect. Very glad that you were able to get it exchanged and hoping that all is well with the new one. I realize that you went through an arduous return process with another product before, but that certainly isn't the norm for Logitech's customer service. Just remember, that this mouse has a 2-year limited hardware warranty should that same kind of problem come up again. Thanks for choosing Logitech. - Richard from Logitech
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart in very quickly and wasn't the most comfortable to use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi there, We're sorry to hear your G502 Hero broke quickly and wasn't comfortable for you. That's definitely not the experience we want our customers to have. Our team strives to create durable and comfortable products. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
The Perfect Gaming Mouse!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Logitech G502 HERO is the best gaming mouse I have used to date. It is quality built and feels great in my hand. This hardwired mouse is precise with its 16000 dpi sensor. I have tried it playing Overwatch and PUBG with fantastic results. It has RGB, 11 programable buttons which all of feel satisfying to click. It also comes with weights you can use to balance your mouse to your liking and a small case to keep those weights when not in use. The scroll wheel can even be adjusted to the resistance you like when scrolling, Logitech really thought of everything with this gaming mouse. The G502 HERO has met all expectations for a gaming mouse and I highly recommend this to anyone looking for a gaming mouse.
I would recommend this to a friendmouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the mouse used to be, they changed something, the mouse doesnt feel like it used to.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you so much for your valuable feedback. We truly appreciate your time and efforts. At Logitech, our goal is to ensure that our customers enjoy the products as much as we do.
I’m sure it’s great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never opened it because I got my other mouse I had recently bought from best buy working. I’m doing this review for Best Buy points sorry.
No, I would not recommend this to a friend- Pros mentioned:Weight
G502 Hero - close to perfect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Short review. My Overwatch DPS went up and the G502 comes with dedicated profiles for Overwatch. Yay! I am sure it will rock with every other game. Long review. If you are series about gaming you need a wired gaming mouse. The G502 is amazing. I love that it lets you customize everything from the weight, DPI, to the buttons. It took me a few days to get the weight of the mouse at the right comfort level for me. DPI was easier to perfect. The LogitechG software you download gives you almost infinite control and is intuitive. No lag, fast reliable buttons and the scroll wheel stands out because is so well engineered it feels like it belongs on a luxury car. Highly recommended!
I would recommend this to a friend