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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6851 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Rating 4.2 out of 5 stars with 3 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 6,851 reviews
  • Pros mentioned:
    Customizable, Weight
    Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great wired mouse

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant beat the classics, this is a great mouse ,with the hub, its easy to re program buttons wich gives you a great custom usages, can be made heavier or lighter using the i cluded weights, the down side, is that since its wired, it has to live in your pc.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Size, Wireless

    Rated 4 out of 5 stars

    Unbelievable value; Great mouse with few drawbacks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fan favorite mouse has been around quite a while now, with the price near the lowest it has ever been. For me this mouse met a lot of the criteria I wanted at the price I wanted. Negatives: Logitech's G Hub software leaves a lot to be desired. Some of the buttons don't feel all that great in quality (particularly the G5 button has a weird rattle on mine). I wish it were slightly larger for my XL sized hands (I find myself sliding my hand down the mouse to get my thumb lined up correctly on the buttons, which makes it rather uncomfortable after long sessions). It's pretty easy to accidentally hit the G7 and G8 buttons. Wired. Pros: The braided cable is 7-feet long and very flexible. The unlockable scroll wheel feels great. There are tuning weights included (admittedly I do not use them). The bottom slides really smoothly across the surface. There are many buttons that can be programmed how you like. Aesthetically it looks terrific. Has RGB that can be customized in the G Hub software. Price is a very compelling offer. Wired.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    An excellent all around gaming mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a friend as a birthday gift since his older Logitech mouse (I believe it was around six years old) started to experience an issue with the right mouse button. After messing it with off and on since I use his computer occasionally I feel I have enough experience with the mouse to write a review but I wanted to be to be clear that this mouse is not my daily. Pros: Build quality and ergonomics feel solid and I felt no discomfort even after several hours of use whether the activity be gaming or just browsing. Actuation force needed for top and side buttons is minimal with average travel distance although I do feel a difference between the left and right top buttons when I press down but I think that has more to do with me than anything. Clicks are audible but not loud enough to be distracting. The top cover is not one solid shell so Left and Right mouse buttons have individual tops. If you game competitively (especially playing FPS) this is a must have feature. My Razer Lancer TE is a one piece top shell and feels sluggish compared to the G502 Hero when playing games like CS:GO Valorant and Overwatch. Buttons are mappable (to be fair almost all gaming mice can do this) and the mouse has a DPI clutch that can be used to adjust quickly for precision shooting and then resets back to the previous setting quickly. Weight is adjustable if you want to customize. I recommend maxing it out and then removing the weights in stages to see what works for you. Finally the heart of the mouse is the Pixart PMW3366 sensor that is usually found in higher end mice ($75 and up) and is what helps the G502 it punch above its weight when it comes to optics. RGB is present on the mouse but it is very minimal with only the G symbol and the DPI selection indicators being illuminated (can be turned off in software). The Logitech software (G HUB) has in my opinion one of the best UI's I have ever used and is generally easier to use when compared to the other RGB/control software I have used from some other companies. I also have a G910 Orion Spectrum I use as a secondary keyboard and G HUB works well with that too. When it comes to procedures like creating key bindings, making/saving profiles, and customizing the RGB it works quite well. Finally, the price which generally hovers around $50 which is more than fair for a quality mouse that will last you for years. Cons: RGB again is very minimal which could be an issue depending on visual taste. The mouse is kinda small and that could be an issue for someone with large hands especially if you experience discomfort with the thumb rest as you might find yourself pressing DPI clutch in the middle of a fire fight. It does have very gamer look going on which can be a turn off for some. The free flowing scroll wheel with clutch can seem out of place for some since this is marketed as a gaming mouse. I really wish they squeezed in at least one (preferably two) side buttons for the right side of the mouse. General lack of buttons could be an annoyance for games like a MMORPG.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi CXTKRS1, Thank you for this very comprehensive 5-star review of the G502 HERO Gaming Mouse. You shared a lot of helpful information and your feedback is greatly appreciated. Thank you for your recommendation and for choosing Logitech. - Richard from Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My go-2 mouse that is perfect for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go-to mouse that is perfect for gaming. I like the speed scroll setting button to switch between 3 speeds. Then, the roller has a locking mechanism to click-wheel thru website or free-roll so you can scroll thru website like a slippery wet slide. Then, as if that wasn't enough, you can adjust the weight of the mouse and traction by "inserting the metal weights" to your desire. And, with the fast ms response time for gaming, and contoured mold to your hand like a "glove" what more could you want? Oh, i prefer this than the wireless because , its direct connection is better for gaming and less interference from radio frequencies. So, its cheaper than the wireless version, which is fine, if you dont do intense gaming. But, This is my GO-2 mouse. Perfect price, and i cant think of anyway to improve this mouse. Even the texture surface is rubbery or leather and a good grip at the right location. The only improvement I can see? If it had a "fan" inside to cool off your hands , because of the intense gaming and long hours of using this product.

    I would recommend this to a friend
  • Pros mentioned:
    Customizable

    Rated 5 out of 5 stars

    Favorite Mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the razer deathadder and razer naga and In my opinion they don’t even compare to the g502 hero. I’ve had the g502 for about 2 days and collectively used the mouse for 8 hours of gaming and 10+ hours of productivity and I am very satisfied with this mouse. I have pretty small hands and this mouse still very comfortable in the hand. I really cant think of anything that would make someone not want to purchase this mouse besides the fact that the scroll wheel down button is pretty resistant so if someone likes the use the middle mouse button then it might be a problem. However, there are 10 other programable buttons so for the majority I think this shouldn’t be a problem. The middle mouse button is also cold to the touch most of the time which isn’t bothering but it might annoy some people. I realized that the left wheel tilt button is easier the press than the right wheel tilt button (not by much). The hyperscroll is fun to fidget with. When I was working it was helpful but not that accurate. The left and right mouse buttons are really easy to press. For me it took a few hours to get used to because the mouse I was using right before (razer naga) had more resistant clicks. With the g502 I definitely feel faster in my movements in game and at work. The side buttons are really nice the click and easy to locate even in the dark. It did take an hour or 2 to get used to the positioning for me but it was very comfortable once I got it right. The rgb isn’t great but I personally like the subtleness or if (unlike the massive lit razer logo). The mouse itself is just as/a little less heavy than the razer naga but it’s good weight for me. The extra weights included feel premium but make the mouse a little too heavy (I do know some people that have up to all the weights in their mouse. It’s all up to personal preference). The grips on the sides and the glides on the button of the mouse are very nice and I have no problem moving or lifting the mouse. The glides are very smooth. I use my mouse on a steelseries mouse pad and it’s great. My palm wrests very nicely on the mouse and the texture is very comfortable. The software isn’t too great but gets the job done. I was definitely lost for a good 10 minutes until I figured out how to program the buttons. The on board memory is great because I can save my presets and never have touch ghub again. My favorite part of the mouse has to be the sensor. It just feels so much more accurate. I play rainbow six seige mostly and after getting the mouse I averaged 4-12 kills per game which was a huge step up because before with my naga, that has an atrocious sensor, my aim was very inconsistent and made playing not fun. Overall the mouse is amazing and personally I have no complaints.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Lamafu,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Buy this one

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 is a great mouse that has a lot of functionality without being overwhelming. You can adjust your dpi on the fly with the side buttons, you can unlock the scroll wheel so it has no resistance and spins freely, and there are weights that you can use to adjust the weight of the mouse to your liking. I use this mouse mainly for gaming and the input delay is unnoticeable. Overall the G502 is a well rounded and reliable device.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse if you don't want wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse because my wireless one was becoming unreliable with a choppy connection so I went with a corded one. The responsiveness is really good and I'm not having any troubles with the mouse lagging of any sort. The ergonomics of this product feels great. It's not too big and the space where your thumb goes feels really nice. I like how this mouse comes with weights that you can install on the bottom of it for a more "solid" feel. The glowing "G" on the mouse is pretty cool too. With the Logitech software, you can change the colors on it or keep it in a rainbow colored rotation. I haven't figured out how to assign keys for gaming yet but I'm sure I won't have any issues once I figure it out. I purchased this along with the Logitech 815 corded keypad and it's a great combo together. My wife really likes the design too and was considering purchasing something similar as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wired Mouse

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has two buttons on the side of the left-click button I've never really bothered to figure out. The two buttons on the side allow you to go back and forward in your browser, which is useful if you misclick a link. They also work as extra buttons when gaming, which I use occasionally. RGB is controlled by the button behind the scroll lock button, which is behind the scroll wheel. Scroll wheel has tilt functionality, which can be used to scroll horizontally in websites. Has its uses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST MOUSE ON THE MARKET

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you choose any other mouse besides this one you’re doing it wrong. Logitech knows exactly what’s up when it comes to gaming and they have proof with this mouse right here. It has 5 programable buttons that you can set to whatever you want. Also has a dpi button that changes your mouse’s sensitivity and a mouse scroll wheel lock that can make your middle mouse button scroll freely or normally. Fits my hand perfectly and everyone that I have recommended this mouse to have loved it and I hope you do too! Not to mention it does light up, in case you like that. And it comes with weights that you can add to the bottom of the mouse in case it is too light

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi JoanSP1013,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Rated 5 out of 5 stars

    Replacing the problem with a solution!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous gaming mouse gave out so I was looking for a needed upgrade. This mouse was particularly what I was looking!! The RGB on there is a nice touch, it feels great for my hand which leads to a good grip in the ergonomic sense, and the functional has served me no issues whatsoever! And the response time for whenever I play my games (which is a big variety of them) has been excellent, so no issues there. Highly recommend this mouse 10/10!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi! That's fantastic to hear! We're glad the Logitech G502 HERO lived up to your expectations and addressed the issues you were having with your previous gaming mouse. It's great to know you find the RGB lighting, ergonomic design, functionality, and response time to be excellent.

  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    You Can Slam It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mouse in 2021. I am an avid gamer and I slam my mouse when i die in games... whoops! Anyways, I just had to go get a new one in 2024 after many countless slams and hours of gaming. It is smooth and feels good in my hand. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This mouse is my HERO...

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only mouse I could find that is compatible with Mac, wired, and has programable keys including at tilt wheel. It works great. I don't like that the white shows dirt, but you can see this mouse is my daily driver (8-10) hours a day for over- a year without trouble

    I would recommend this to a friend
  • Pros mentioned:
    Customizable, Weight

    Rated 5 out of 5 stars

    MVP for gaming

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the greatest mice around for an excellent price, the mouse has weights so you can make it lighter or heavier, I like to use them all so it's heavy but still very manageable, the RGB can be synced with other Logitech devices using the G hub software having everything synced looks cool. I got it on sale for less than $30 so I got the best deal around, the programmable buttons are easy to configure and a must on every gaming mouse now a days.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Mouse I've Owned So Far

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First G502. Bought on recommendation because I've got bigger hands. Was not disappointed. The weights you can add are a nice tough and the additional buttons you can map are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is the bomb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happens when you have a heavy little mouse and you are running around shooting at people in game? Bam! Killed by a 12 year old and yes - that little brat is dancing over your corpse. I ordered the Logitech G502 Hero gaming mouse from the Best Buy website. I blinked twice and it was on my doorstep faster than Chinese fried rice delivery. Super light weight, precision laser, clicky buttons, and it looks fly too. Best part about this mouse: Get back in the game and I see that little punk jumping around in the distance so I pull out the sniper rifle. Guess what? This mouse has a freaking sniper button. I hit that joint and the cursor slows for precise accuracy. I peg that crumb snatcher right in the skull. Could I do that with my old mouse? Heck no. Now who is dancing over who’s body? That’s right. Me. The new owner of one of the best mice in pc gaming. Rgb rainbow disco candy lights? Yep it’s got em. Weight you can add to make it as heavy as a dump truck? Yep it’s got them too. If you want to step up to the next level then get this mouse and slay nabs!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Damdnmaster,
      Thank you for your five-star review! It is greatly appreciated. Continue to enjoy your device. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Pros mentioned:
    Comfortable, Price

    Rated 5 out of 5 stars

    Great feeling mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a female, so my hands are probably a "medium" in the overall world of hand sizes. My previous gaming mouse was too bulky for my hand and I was constantly getting hand cramps from using it. There was so much height to the palm rest and it was just uncomfortable.. I dreaded playing games because I would have to use the mouse. This one fits my hand much better and feels more comfortable against my palm. The thumb rest is aligned well and I like how the side buttons can easily be reached without having to move my whole thumb. The scroll wheel is adjustable to free spin and regular scroll. The dpi can be easily changed by the buttons on top next to your left click. Overall the installation was easy. I added 2 of my weights to the bottom and it plugged in and started working with no issues. I found it to be a great price on sale (~ $40) for what I was looking for at the time.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Trigzl, we are so happy to hear the G502 HERO SE mouse is working great for you! Thank you for the 5 star review, we greatly appreciate all feedback. Just in case you didn't know, the G502 also comes with a 2 year warranty. So if you ever have any issues, please reach out to us at our Logitech Support website to get things solved. Thank you for being part of the Logitech family, Have a great day!
      -

  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    G502

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The g502 is great, as a gaming mouse and a regular mouse. For gaming I found it beneficial in when you needed to make fast actions and spamming, like in Geometry Dash. And for normal use, I like the infinite scroll usage. 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best mouse! Wait till on sale!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is amazing! I probably will never get another. The wire started to break at the USB port but still works picked up a replacement wire that is $10 on Amazon and better than the original wire as its braided!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Been waiting for a white ver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely gorgeous mouse! I have every single G502 mouse. I had purchased the SE because it had tracings of white on it for my white build and then when this came out I instantly bought it. I don’t play LoL anymore it’s been 6 years but I can still appreciate the mouse. It doesn’t scream LoL too much you can just view the KDA as a brand name. I love the fit of this mouse because I have small hands and my bf who has big hands loves his as well. It’s a well rounded mouse for everyone. I take out all my weights because I like super light mice while my bf likes his heavier and has all the weights in. I also REALLY love the feel of the scroll wheel it’s textured and you can change if you want a seamless or bumped scroll. Also I LOVE being able to change my DPI on the fly since I use this to work as well and require a lower DPI than when I’m gaming. All buttons feel fantastic and the clicks are super responsive and quick. I never have complaints on these mice. But it being a mouse I always suggest buying a 2 year protection plan because no matter what mouse you get there’s a chance the buttons or clicks will stop being responsive. And Best Buy makes it easy. Also a noted difference between both the SE and the black versions this doesn’t have a corded cord this ones a normal smooth cord which was kind of disappointing.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Maka, we're glad to see that you're loving the exclusive G502 Hero K/DA mouse! Logitech doesn't do a lot of awesome design collaborations like these often. White is a wildly popular color that most gamers actually want. So when the K/DA edition released, it definitely was a hit! Even if you don't play League of Legends anymore, it's still a really cool exclusive to add to your arsenal. Continue to enjoy!

  • Rated 5 out of 5 stars

    logitech G502 Hero

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good with macross and many configurable buttons I recommend it for playing or editing

    I would recommend this to a friend

What experts are saying

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Rating 4.2 out of 5 stars with 3 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about reliability, durability, usability and design. Editors are less positive about price. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 92/100 = Excellent quality.
  • TechRadarRating, 4 out of 5Mark Knapp on February 20, 2019

    Logitech G502 Hero reviewRacing on thunder

    Full Review
  • PCWorldRating, 4.5 out of 5Hayden Dingman on November 16, 2018

    Logitech G502 Hero review: A slight improvement on an old standardLogitech's G502 Hero swaps out the beloved PWM3366 sensor for its new Hero flagship, with little appreciable result. It's still a great gaming mouse though.

    Full Review
  • smarthouse.com.auRating, 4 out of 5Orlaith Costello on December 17, 2018

    REVIEW: Level Up Gaming with Logitech G502 HERO MouseWorld-renowned gaming hardware manufacturer, Logitech has released the latest addition to their gaming mouse arsenal: the Logitech G502 HERO Mouse.

    Full Review