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Customer reviews

Rating 4.7 out of 5 stars with 7553 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 7,553 reviews
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Great mouse but poor durability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse to replace the G502 Hero I bought just over a year ago. The old mouse had begun double clicking with a single mouse press, and would also not click and drag. I tried using software solutions to fix it as suggested by Logitech support, but it was only a temporary fix that barely worked. Most games were unplayable. Despite the durability issues, this is such a comfortable mouse that I couldn't find another satisfactory brand or model. I ended up purchasing another hoping that the issue has been solved. A mouse for this price should not last only a year. Meanwhile my Logitech wireless mouse at work from 10 years ago continues to work just fine.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Phelan, thanks for taking the time to share your experience with the G502 Hero mouse. I'm sorry that over time you experienced double click with the mouse. I'm sorry that the use of software did not solve the issue. I'm happy that you are enjoy the mouse so much that you continue to use them. Thanks for being a loyal Logitech customer. Kristi from Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great wired mouse vs the + $100 for a wireless mouse! Highly recommended, lots of programmable options, lighting is nice in low light conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The only mouse you'll ever need.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have two of them now. This is the best mouse you can buy, even if you are not gaming. I work in IT, and this is my daily driver. Just buy it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Gaming Mouse to Get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this mouse. It has elevated his level of play as it is very responsive and has plenty of settings to customize his gaming experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great transition from controller!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I grew up playing PlayStation systems on controller and recently wanted to take up pc gaming. This mouse is awesome for that with all the programmable buttons on it, it definitely smooths the transition. Make sure to download the mouse software from logitech to program your buttons and set your sensitivity to find something that works for you. I’m newer and set mine to 400 DPI and then customized my sensitivity in game as well. Find a combination that works for you. Very happy with the response time and performance of this mouse and as a new pc gamer I highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Liked it, but couple of fatal flaws for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the feel of it, shape-wise; it was a comfortable grip. And I loved the scrolling wheel and all the configurable buttons. But two drawbacks were insurmountable for me, and I returned it. The first was its weight. It's heavy, and at first I didn't think it would matter. But over time it was clear that this was a drawback compared to other gaming mice. Second, I just found that the left and right mouse buttons were far too sensitive and far too easy to actuate. The slightest, most minute pressure would cause a click. I found myself accidentally clicking way too often, when I was simply hovering/resting my finger on the button as I would do with any other mouse. And the cherry on top is that there was no satisfying tactile feedback from the click, either. In the end I went with a competitor's mouse just out of personal preference.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente!!!!!!!!! Excelente!!!!!!!!! Excelente!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Fantastic Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made. The mouse has so many customizable options from button mapping, to dpi and even physical weights to give that custom feel. I highly recommend. The only con is that the Ghub software can be a little glitchy and hard to navigate. Besides that it’s a great buy.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Good mouse for anyone in the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as my old mouse which ironically was much cheaper however it still is a great mouse. A bit small for my large hands but overall not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive easy to handle fits in your hand perfectly its very accurate and just feels right to any hand size my daughter likes it for the same reasons confert in her hand aswell !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth. Perfect amount of buttons. The DPI selector is fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mouse to replace an old Razer naga, and it has not disappointed yet. Fantastic mouse and the software is much better than Razer synapse. Very user friendly and precise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    First gaming mouse purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this is my first 'gaming mouse'. I never knew what I was missing. My regular mouse is also Logitech wireless that I've had for like 14 years. It's still working, just wanted something and I'm not sorry I got it. Works beyond expectation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Really aiming for a full wireless combo for mouse and keyboard, but the scroll wheel is amazing since you can have it notched or smooth scroll.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ghub sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mouse this was my second one, my first still works but the pads on the bottom wore out after a few years of heavy use, would love more buttons!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best all around mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is probably the best mouse I have ever had. For only 50 dollars it has a great sensor and it's very comfortable in the hand. The only reason. It is a 4 star is because the scroll wheel makes noise and shakes when moving the mouse side to side.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Comfortable for gaming or general use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is smooth and accurate with multiple scrolling options and speed options. You can add included weights in the base for a custom feel.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse feels great to me. I have big hands and it fits perfectly. AND is comes with weights to make it heavier if it’s too light with you.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great wired mouse!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built and lightweight mouse by Logitech, can be changed on speeds using its software and can adjust the weight as well if you prefer a hefty mouse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love this item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my logitech g502 hero mouse came in today in just 2 days i’m very satisfied with fedex delivering and logitech mouse itself.

    I would recommend this to a friend