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Customer reviews

Rating 4.7 out of 5 stars with 7399 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the G502 HERO SE Wired Optical Gaming Mouse, highlighting its comfortable feel, customizable buttons, adjustable DPI, and controllable RGB lighting. Many appreciate the weight and responsiveness of the mouse, as well as the functionality of the scroll wheel and the capabilities of the software. Some customers feel the size is small, while others prefer this wired option over wireless alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 7,399 reviews
  • Pros mentioned:
    Buttons, Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Fascinating mouse

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 HERO Wired Gaming Mouse is a fan favorite for its precision and customization. With a 25,600 DPI HERO sensor, it provides top-notch accuracy and responsiveness. The mouse features 11 programmable buttons, adjustable weights, and RGB lighting, making it perfect for gamers seeking control and comfort. Its ergonomic design and durability make it a fantastic long-term choice.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your detailed review of the Logitech G502 HERO Wired Gaming Mouse! We're thrilled to hear that you appreciate its performance, customization options, and durability. We appreciate you taking the time to share your enthusiasm.

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Game changing mouse technology

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 Hero is a great gaming mouse. I upgraded from a mmo mouse that had trouble tracking across my mouse pad and with the G502 Hero I no longer have that issue. The setup was very easy and the Logitech software is very intuitive. Most of the buttons are easy to reach and I really like the ability to change the way the scroll wheel works in that if you set it to the freewheel mode you have much less strain on your fingers. The sensor is very accurate and was silky smooth in the first and third person shooters that I played.The mouse also includes weights so you can set the mouse to your preferred weight. If you have any questions feel free to ask.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lights not working

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with only 2 lights working, I demand a replacement for a fixed one!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's truly unfortunate and sorry about the negative experience. Please try plugging the device into a different USB port on your computer or try updating the device's firmware through the Logitech G Hub software. If the issue persists, please reach out to the Logitech support team for further assistance.

  • Pros mentioned:
    Buttons, Comfort, Weight

    Rated 5 out of 5 stars

    Great for more than gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a PC gamer but I love a good mouse. I tried this mouse because it’s ergonomic and it has adjustable features: the weight, buttons, scroll wheel, and lights. I live on my computer for work and this mouse offers all day comfort. I wanted a wired mouse because for whatever reason, my wireless mouse starts glitching when I have a lot of windows and apps open. This mouse hits on all the features I need. BTW, the wire is incredibly long so it tucks away easily and I don’t even notice it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're delighted to hear that you're enjoying the Logitech G502 HERO Wired Mouse, even if you're not a PC gamer. It's fantastic to know that you appreciate its ergonomic design, customizable features, and comfortable use for extended periods.

      We understand that for those who rely heavily on their computers for work, a reliable and comfortable mouse is essential. It's great that the G502 is meeting your needs in that regard. The long wire is a convenient feature that allows for flexibility in your setup.

      Thank you for choosing Logitech and for sharing your positive feedback. We appreciate your support.

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A whole other weight class!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ---SETUP--- The setup of the G502 Hero Gaming Mouse is fast and simple. Out of the box it is plug and play, meaning it works simply by connecting it. It’s true power lies, however, in downloading the software from the website it suggests. ---FEATURES--- The key feature of this mouse is that you can program up to 11 buttons and determine how heavy or light it feels based on actual weights you can add or remove to the mouse itself. Additionally, if you have other Logitech devices, like the Logitech G513 keyboard, it can sync up to it for lighting effects. It also includes a shift button that can toggle other features temporarily until you let go. This is perfect for snipers who have a high DPI set for close encounters but need the extra precision on the fly. ---PERFORMANCE--- The performance of this mouse is accurate and on point. After downloading the software, you can customize the DPI to your liking. It comes with 4 presets, which you can modify, or you can add additional presets and customize those, perfect for computers that must go from work mode to gaming mode in seconds. The software is easy to understand and the 11 programmable buttons are clearly identified for you on the software so you know which button you are modifying. It even allows you to download existing game profiles that are recommended, like Overwatch, PUBG, Call of Duty, and many others. ---EXPECTATIONS--- The product meets my expectations. I have owned well over 5 gaming mice in my gaming life time, but this is the first gaming mouse I own that features added weight. It makes a difference. I initially played several rounds of Overwatch and PUBG without the weights. Then, I added all 3.6g weights (18 grams total) and tested the mouse again. To me, the added weight gave me more security of when I wanted to stop the mouse instead of overshooting where I intended to aim. That, together with the quick DPI makes for one amazing on-the-fly customizable beast of a mouse. ---VALUE--- The price for this mouse is a steal compared to other mice in its class, as the 11 buttons are well placed together where everything is accessible in logically easy to reach locations. ---APPROVAL--- I highly recommend this gaming mouse to gamers ready to step their game up another level. If you are a first person shooter gamer, look no further than this mouse to help you achieve more victories.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Another excellent Logitech mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my old MX series mouse clicked its last click I wanted one that had the same features. Specifically I needed one that offered a scroll wheel that can roll one 'bump' at a time or spin freely. The 502 does that and more. I like the button arrangement. There are two for the thumb that are easily reached. There's one forward of the thumb to vary the DPI on the fly. As with other logitech products they're all customizable. The bottom has a magnetic hinge that hides am alcove for extra weights, adding 3 grams at a time. Even fully loaded it glides smoothly. The lights are a nice astethic touch. Their color cycling or static behavior can be customized through the desktop application or turned off if they become obtrusive. The bottom edge has an extended 'shelf' that your thumb rests on, rather than dragging on the table. It's new to me but I instantly found it comfortable. Tracking is as smooth and responsive as I've come to expect for a logitech mouse. Cranking it up to the full 16k is staggeringly accurate, if not maybe useless for normal desktop applications.

    I would recommend this to a friend
  • Pros mentioned:
    Buttons, Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Great Mouse for Gaming and Productivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse! It is comfortable (although took a little getting used to coming from a smaller mouse), and has extra buttons to add some additional game functions to. I really like the fully customizable DPI setpoints through the G Hub application too, lets me fine tune my setting to get it where I like it and can reprogram the buttons. You can even program the buttons to keys or key combinations. The DPI button on the side is fantastic for playing FPS games to drop your sensitivity when you need it. I'm not a big RGB person, but the subtle lighting and customizability of the lighting is a nice little bonus. No problems with it so far. The only thing I don't like about it is the size and texture of the mouse wheel, personally I'd prefer a slightly smaller, rubberized wheel.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best mouse i ever had, i dont regret the pruchase at all, its very comfortable and has great responso for.all kind of games specially for shooters, and the dpi change is great, what i also love is the wheel mouse you can click a button and it will change the speed and keep rolling with a single pull, or change to a clicky slower way to spin, very usefull for long pdf or webpages, also de personalisation of buttons is easy and the program allows you to have presets with different combinations of buttons. Just love it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    One of the best mice I've ever used

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down one of the most comfortable, precise and sleek mice I've ever used. Loved it so much, I went and bought another one for my PC at work. Scalable DPI options with quick keys for manipulating this on the fly. Configurable buttons so if you want to change up your setup, you can. Thumb lip is subtle giving just enough real estate to rest your thumb without it feeling like it was overdone. Scroll wheel has two settings which can be toggled with the click of a button. On setting 1, the wheel is loose and can spin for eternity, on setting 2, the wheel is tightened and you less free spin, for tighter, more controlled scrolling. Each option is awesome and I frequently find myself switching back and forth for different needs. Fairly light, but not feather weight light. Also comes with weights for adjusting if so desired.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, especially if you like them a bit heavier. Even without any weights it's slightly heavier than a normal mouse, but not too heavy. It's very accurate, responsive, and fits comfortably in your hand. Can't beat it

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the detailed feedback! The G502 Hero sounds like a perfect fit for those who prefer a bit more heft without sacrificing comfort or precision. Glad it’s delivering top-notch performance for you! Logitech

  • Rated 5 out of 5 stars

    My Go-To Mouse for Gaming and Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this Logitech mouse for a few weeks now, and it has completely leveled up my setup. The ergonomic design feels really natural in the hand, even during long gaming or work sessions. The customizable buttons are a game-changer. I can map macros for quick commands, which makes it super versatile for both gaming and productivity. The scroll wheel feels solid and precise, and the build quality gives me confidence it’ll last a long time. Overall, it’s a well-balanced mouse that combines comfort, performance, and customization. Definitely worth recommending!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Fantastic! We’re happy it’s working perfectly for you and that you got it at a great price with ease. Logitech

  • Pros mentioned:
    Buttons, Rgb lighting, Weight

    Rated 4 out of 5 stars

    G502 Hero

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue i have isnt even with the mouse, the software "G Hub" doesnt allow for you to reset your binds. If you accidentally mess something up like i did, prepare yourself. Other than that, ive loved this mouse. The weight set is perfect if you like heavier mice, the ergonomics of the mouse is very comfortable, plenty of programmable buttons for whatever task you may need, customizable RBG lighting if youre into that, tactile clicks when you use either buttons or the scroll wheel, and my favorite feature is the free spinning scroll, helps tremendously to quickly run through pages. I cant say enough good things about the mouse, if they can make the software more user-friendly ill easily give it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Buttons, Weight

    Rated 5 out of 5 stars

    Best mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GHUB SOFTWARE IS TERRIBLE… It’s fixable just use the official logitech onboard memory manager app instead. Besides that this is the best mouse you can find at the market. -Customize profiles for different dps/sensibility with a single button (you can disable it) -Customize its physical weight. (Yes it has weights in it) -Fast click response time. -Plenty of customizable buttons :)

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We’re thrilled to hear that our product is working well for you. Your feedback helps us continue to innovate and improve. Logitech

  • Pros mentioned:
    Buttons, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great mouse for a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I throughouly looked up different gaming mouses and their reviews and im glad i picked this one up. The multiple hotkeys you can assign to the buttons really helped me out, the weights you can put in, the rgb that you can adjust yourself to any color, and of course the dpi on the fly change. The program to make changes was a little was being a little difficult to install but overall perfect mouse

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love this mouse :D

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a cheap wired gaming mouse but picky about quality and looks, then this is the mouse for you. This mouse is really good for its price. The mouse is lightweight and comes with metal weights you can attach at the bottom of the mouse if you want it to be heavier. Also the scroll wheel can be set to scroll fast or slower by pressing the button below the scroll wheel. There’s a couple of buttons on the mouse which is convenient when I’m playing games and I want to click the buttons on the mouse instead of on the keyboard. The mouse isn’t too loud when you click it which is nice. None of my friends have complained about the noise which is good to hear. There’s a lot of things you can play around with in the settings of the Logitech software.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great mouse for both productivity and gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is the G502 Hero Gaming Mouse (wired). I previously owned the G500 mouse (which I have repaired the wire twice to keep it alive). I wanted to invest in a decent mouse and this mouse is well price for the quality. The packaging is nice, and comes with the mouse, weights, guides, and a LogitechG sticker. The mouse as a nice standard black, having noticeable features: RGB lighting, magnetic bottom cover for weights, and a nice weighty scroll wheel. I noticed there were fingerprints on the weights when I opened it, so perhaps it was a minimally used mouse? The weights come in a sleek haxagonal plastic container. Each weight is 3.6g each (5 total), which can be inserted inside the mouse. Overall, it's a good mouse if you have big hands. I have big/long thumbs and found the G500 series to be perfect. Another bonus feature is the button to unlock the wheel spin, which is great for programming (or perhaps other tasks that require massive scrolling speed). The weighty metal wheel is a huge bonus for me. Just like the other logitechG products, the RGB is programmable through the Logitech G Hub. The mouse buttons can be programmed commands, key, actions, macros, and system. There are two buttons on the mouse to change the DPI speeds faster/slower, and a button called "DPI shift" to change the speed to a specific DPI (I am assuming this is used to aim more precisely in FPS). You can assign up to 5 DPI speeds (not sure why they don't allow more). The mouse reports are: 1000/500/250/125 (per second). The firmware update was strange, in which it specified to not uplug the mouse, but will not update the mouse. You have to first uplug the mouse, start the firmware update, and then plug it back in. If the mouse starts blinking red, you know it is updating. Below are the specifications: - dual-mode hyper-fast scroll wheel - onboard memory - approximately 16.8m color RGB lighting - sensor: HERO - Resolution: 100 - 16,000 DPI - Max. acceleration: > 40G^2 - Max speed: > 400 IPS^2 - Zero smoothing/acceleration/filtering - USB report rate: 1000 Hz (1ms) - Microprocessor: 32-bit ARM - Height: 132mm - Width: 75mm - Depth: 40mm - Weight: 121g (excluding cable).

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Logitech - G502 Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best mice I have used. Mouse is light and responsive when playing games such as Dota 2, Grounded, Satisfactory. The DPI settings are a nice touch on this one alongside the weights you can add into the bottom.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Amazing to hear how much you're digging the Logitech G502 HERO! It's fantastic that its lightness and responsiveness are giving you that edge in games like Dota 2, Grounded, and Satisfactory. We're especially glad you're finding those DPI settings and customizable weights a perfect fit for your gameplay. Sounds like you've found your ultimate gaming companion! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good feel and adjustable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a solid mouse with lots of easy customization right out of the box. Easily accessible weight change and DPI adjustment. Scroll wheel even has 2 different modes for faster or more precise scrolling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    G 502

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 has a comfortable size and space on the left side that acts a bit like a thumb rest. This mouse has 9 buttons placed around it, but rather than all being thumb buttons they are spread between the thumb, index and middle finger. The buttons are fully configurable within the Logi Hub. Scroll Lock - I have been using the mouse with CAD software and find myself turning that option on and off as it is extremely useful. Disabled the scroll free spins and while enabled it steps through like a standard scroll wheel. The is also side scrolling. Mouse weights - are included and can be added to the mouse to customize how it feels. I have not added any as I prefer the standard feel of this mouse but it does make for interesting customization options.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your incredibly detailed and insightful feedback on the Logitech G502 HERO Wired Optical Gaming Mouse! We're thrilled to hear you appreciate its comfortable design, configurable buttons, the versatility of the scroll wheel with its "Scroll Lock" feature for CAD software, and the customization options with the included weights. Logitech

  • Pros mentioned:
    Buttons, Weight

    Rated 4 out of 5 stars

    all good but scroll wheel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech g502 is a mid priced gaming mouse. It is also mid complexity. I count nine buttons which is more than I can handle. The weight and size feel about right. All the buttons click nicely. The weight can be adjusted. The Logitech Gaming Software works well to adjust lighting and button programming. One thing missing from mouse macro programming is the ability to incorporate mouse movements into macros. This limits what can be done. The one minor criticism I have is the scroll wheel whose control surface is slippery metal. Nearly all mouse scroll wheels are covered with a rubber surface to improve traction. In my opinion this mouse would be improved with rubber on the scroll wheel.

    I would recommend this to a friend