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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 7,542 reviews
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    One of the best mice I've ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very well made, easy to use, has a comfortable feel, and it lights up so I mean why not pick one up. The price point was very good compared to Razor mice that can be $100+ for a much different feel (in terms of comfort in my case). Having the extra buttons is very useful as well when playing FPS and MMO style games. It actually game me a little more of an edge on other players from time to time making the experience even better. The DPI range up to 16,000 is also nice. Even though 16,000 isn't really ever used in my case but it's still nice to know I have that option if the time comes to use it. I've recommended this mouse to 3262 Old Nursery Road of my close friend and they have all purchased it as well. They seemed to love it just as much as I do once they got used to the feel of it. So if you need a corded mouse for a decent price this is one of the best choices out there right now.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great gaming mouse with customized weight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming mouse This mouse takes personal taste to a new level in it’s design. The mouse has a good ergonomic feel like you would want in a gaming mouse, and the buttons are well placed. Each button can have its own macro or action assigned to it - while keeping each button distinct enough that you won’t find yourself accidentally hitting the wrong button.To often gaming mice have a steep curve of getting used to due to button placement, but logitech nailed it here. The profiles and button actions are saved right to the mouse, and are easy to program and swap between It is very comfortable in your hand, and incredibly responsive. The 16k DPI is noticeable in the accuracy of the mouse, and I found myself having no issue with any sort of delay. What really makes this mouse unique is the customized weight - the mouse comes with a small case that contains several weights inside of it. The bottom of the mouse detaches , and you can place each weight in the bottom of the mouse. If you have not before experienced being able to adjust the weight of the mouse to your personal play style, you are in for a treat. The difference between all, some, or no weights, completely changes the feel of the mouse. I have used this feature on other mice in the past, but found anything but all the weights to feel to light. The design by Logitech though is far better, and I felt good with several weight variations. If you are in the market for a new gaming mouse, you should really check this out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    If you're a gamer you're using this mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every gamer uses this mouse lol. For good reason. They have a wired and wireless version. This mouse is really great and really responsive. I prefer wired to not worry about it suddenly running out of battery. This really is the best if you enjoy gaming. It's great for everyday use too. I tried out my husband's G502 Hero and I couldn't go back. My own mouse felt awful after using this. It's so comfortable and designed really nicey to fit and grip in your hand. The most important thing is that the bottom can be removed to put in weights!!! You can put in as many or as little as you want to weigh this mouse down for better control. Weight it down to your personal specification! It's incredible. I never knew I wanted a heavier weighted mouse but apparently I do. I can never go back to the light weight ones. This can also be controlled through the official Logitech GHub software but you can totally change it so it saves your personal customization to the mouse's ONBOARD chip. There's memory in the mouse itself if you choose to do that over saving it in the Ghub software. It's really great. The scroll is very nice and notchy. You can also click the center button to unlock and it'll be a smooth super fast scroll if you need. You get 2 extra side buttons that are very easy to access by your thumb and programmable. Through Ghub you can also control how you want the RGB. Just note everything does wear out with time and this mouse is no exception. I've been using mine for over 5 years and recently the rubber grips where I touch it the most is smoothing out and rubbing off/falling apart. I did have to separately get grip tape to fix those trouble areas. 5 years of daily use before it got to that point is pretty good though. Mouse still works perfectly. I have a dog who's fur gets stuck inside all the time and I can easily tweezer it all out and it still works like the day I bought it. This is a great investment. Incredible bang for buck. I encourage everyone who games or needs a mouse to get this one. There's a reason why this is so popular.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's absolutely incredible feedback! We're thrilled that your Logitech G502 HERO Wired Optical Gaming Mouse has been such a standout, truly revolutionizing your gaming and everyday experience with its comfort, customizable weights, and versatile scroll wheel. It's fantastic to hear it's stood up so well to over 5 years of daily use, even with a furry friend around! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mouse. Great for the price, feels smooth, buttons feel good, and I love that it can be weighted.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate you taking a moment to share your experience. It’s great to know that our product is living up to your expectations and making your tasks easier. Your support means the world to us—thanks for being a Logitech customer. Logitech

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great mouse for a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I throughouly looked up different gaming mouses and their reviews and im glad i picked this one up. The multiple hotkeys you can assign to the buttons really helped me out, the weights you can put in, the rgb that you can adjust yourself to any color, and of course the dpi on the fly change. The program to make changes was a little was being a little difficult to install but overall perfect mouse

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love this mouse :D

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a cheap wired gaming mouse but picky about quality and looks, then this is the mouse for you. This mouse is really good for its price. The mouse is lightweight and comes with metal weights you can attach at the bottom of the mouse if you want it to be heavier. Also the scroll wheel can be set to scroll fast or slower by pressing the button below the scroll wheel. There’s a couple of buttons on the mouse which is convenient when I’m playing games and I want to click the buttons on the mouse instead of on the keyboard. The mouse isn’t too loud when you click it which is nice. None of my friends have complained about the noise which is good to hear. There’s a lot of things you can play around with in the settings of the Logitech software.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great mouse for both productivity and gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is the G502 Hero Gaming Mouse (wired). I previously owned the G500 mouse (which I have repaired the wire twice to keep it alive). I wanted to invest in a decent mouse and this mouse is well price for the quality. The packaging is nice, and comes with the mouse, weights, guides, and a LogitechG sticker. The mouse as a nice standard black, having noticeable features: RGB lighting, magnetic bottom cover for weights, and a nice weighty scroll wheel. I noticed there were fingerprints on the weights when I opened it, so perhaps it was a minimally used mouse? The weights come in a sleek haxagonal plastic container. Each weight is 3.6g each (5 total), which can be inserted inside the mouse. Overall, it's a good mouse if you have big hands. I have big/long thumbs and found the G500 series to be perfect. Another bonus feature is the button to unlock the wheel spin, which is great for programming (or perhaps other tasks that require massive scrolling speed). The weighty metal wheel is a huge bonus for me. Just like the other logitechG products, the RGB is programmable through the Logitech G Hub. The mouse buttons can be programmed commands, key, actions, macros, and system. There are two buttons on the mouse to change the DPI speeds faster/slower, and a button called "DPI shift" to change the speed to a specific DPI (I am assuming this is used to aim more precisely in FPS). You can assign up to 5 DPI speeds (not sure why they don't allow more). The mouse reports are: 1000/500/250/125 (per second). The firmware update was strange, in which it specified to not uplug the mouse, but will not update the mouse. You have to first uplug the mouse, start the firmware update, and then plug it back in. If the mouse starts blinking red, you know it is updating. Below are the specifications: - dual-mode hyper-fast scroll wheel - onboard memory - approximately 16.8m color RGB lighting - sensor: HERO - Resolution: 100 - 16,000 DPI - Max. acceleration: > 40G^2 - Max speed: > 400 IPS^2 - Zero smoothing/acceleration/filtering - USB report rate: 1000 Hz (1ms) - Microprocessor: 32-bit ARM - Height: 132mm - Width: 75mm - Depth: 40mm - Weight: 121g (excluding cable).

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Size, Software

    Rated 4 out of 5 stars

    Awesome deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a programmable mouse where all buttons could be programmed. Most mice do not allow you to program the sniper button (allows you to lower dpi quickly); the hero does and then some! The price was right at 50% off retail. I prefer wider mice for my hand but after many games I don't notice the smaller size. They have g hub software you must t download to program the buttons. I suggest you do this, but save all your profiles offline, meaning on the memory device of the mouse. This will fix a lot of profile switching issues. I like the dpi buttons left of the left click, i programmed them for basic attacking and now i can stutter step with ease. Have fun gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Go-To Mouse for Gaming and Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this Logitech mouse for a few weeks now, and it has completely leveled up my setup. The ergonomic design feels really natural in the hand, even during long gaming or work sessions. The customizable buttons are a game-changer. I can map macros for quick commands, which makes it super versatile for both gaming and productivity. The scroll wheel feels solid and precise, and the build quality gives me confidence it’ll last a long time. Overall, it’s a well-balanced mouse that combines comfort, performance, and customization. Definitely worth recommending!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Fantastic! We’re happy it’s working perfectly for you and that you got it at a great price with ease. Logitech

  • Pros mentioned:
    Price, Rgb lighting, Weight

    Rated 5 out of 5 stars

    GOOD QUALITY MOUSE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing gaming mouse this is! It is the perfect weight when I play video games. It has RGB and has a DPI setting of 25,600 (not that you'll need it) This is one of the great mice that I've every used and will continue to stick with this mouse until I found a better one in the future.... And I almost forgot to mention -- For only under $50 this is a steal!

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Game changing mouse technology

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 Hero is a great gaming mouse. I upgraded from a mmo mouse that had trouble tracking across my mouse pad and with the G502 Hero I no longer have that issue. The setup was very easy and the Logitech software is very intuitive. Most of the buttons are easy to reach and I really like the ability to change the way the scroll wheel works in that if you set it to the freewheel mode you have much less strain on your fingers. The sensor is very accurate and was silky smooth in the first and third person shooters that I played.The mouse also includes weights so you can set the mouse to your preferred weight. If you have any questions feel free to ask.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Good mouse

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very comfortable! It's cool to change the colors from your computer and you can change its DPI settings either on the mouse or if you want to be more specific, on the PC app. I like how you can change the sensitivity of the mouse scroll and it has magnets that you can change as well!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Fantastical wired gaming mouse.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable in the hand, Love the additional buttons that I can adjust the macros on the additional buttons. The RGB syncs up with the Logitech G Hub with my Logitech G512 SE keyboard. Love the endless scroll option and was surprised that you can set a macro by moving the scroll wheel left or right. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Excellent Mouse with an excellent price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Long cord, RSI button works, can change colors, smooth- SMOOTH scroll wheel (very comfortable). Nothing was broke when I got it, and everything no works perfectly to a T. Thank you Best Buy for this product!!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience! We’re thrilled the product is working as intended. Your feedback helps us grow. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GHUB SOFTWARE IS TERRIBLE… It’s fixable just use the official logitech onboard memory manager app instead. Besides that this is the best mouse you can find at the market. -Customize profiles for different dps/sensibility with a single button (you can disable it) -Customize its physical weight. (Yes it has weights in it) -Fast click response time. -Plenty of customizable buttons :)

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We’re thrilled to hear that our product is working well for you. Your feedback helps us continue to innovate and improve. Logitech

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Rivals it's big brother and older 2nd cousin...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start off with quickly saying that you can find the exacting specs regurgitated elsewhere. I'm going to quickly sum up how this worked for me and compare it directly to some other similar items in terms of feel, usability, and stuff like that. There's enough other reviews and spec sheets out there to list off the DPI and total number of buttons, so and so forth... With that out of the way; I have quite a few Logitech items covering just about all realms you can get from them. Steering wheels, keyboards, mouses, headsets, webcams, etc etc etc. So, while I might have a little bias, they've never really disappointed me hence I keep coming back. A few years back I picked up a Performance MX (on the right in the photo) and loved it. Solid size, good weight, nothing crazy to look at, but did it's job and was comfortable. About 6 months ago I finally upgraded my 2nd PC to the G900 (on the left). Way more features, a little bit slimmer design language compared to the MX, but still had a nice weight to it that made it feel worth it's price-tag and nice in your hand. Then I get the G502 (yep, you guessed it - the one in the middle of the photo) to try out and use for work, maybe even pass along to my daughter for her setup, but after a week or two with it, I think it's going to be staying at my workstation. I didn't think I'd like it for using hours on end, but it has a slightly less aggressive design than the 900. (the MX is still the most comfortable mouse I have and if you do A LOT of PC-based work and want to stay with a conventional, non-ergo specific designed mouse, the MX deserves a look) Yes, the 502 is wired -- I don't mind one. bit. It is almost a nicer fit in my hand than the G900, and aside from the Spectrum color features and the ambidextrous capabilities, the G502 HERO gives it's big brother a strong run for it's money. (OK, for straight out performance gaming-wise, the 900 wins out. But, it costs 3x what the 502 does, soooooooooooo...) I can't help but give this anything but 5-stars. Directly compared to the others dollar-for-dollar, I'd give the G900 a 4 and the MX a 3. They each excel in their own ways, but the 502 is the best all-arounder and bang-for-the-buck pushes it well ahead of the others.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    G 502

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 has a comfortable size and space on the left side that acts a bit like a thumb rest. This mouse has 9 buttons placed around it, but rather than all being thumb buttons they are spread between the thumb, index and middle finger. The buttons are fully configurable within the Logi Hub. Scroll Lock - I have been using the mouse with CAD software and find myself turning that option on and off as it is extremely useful. Disabled the scroll free spins and while enabled it steps through like a standard scroll wheel. The is also side scrolling. Mouse weights - are included and can be added to the mouse to customize how it feels. I have not added any as I prefer the standard feel of this mouse but it does make for interesting customization options.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your incredibly detailed and insightful feedback on the Logitech G502 HERO Wired Optical Gaming Mouse! We're thrilled to hear you appreciate its comfortable design, configurable buttons, the versatility of the scroll wheel with its "Scroll Lock" feature for CAD software, and the customization options with the included weights. Logitech

  • Rated 5 out of 5 stars

    Great for work too!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for gaming and for work! Has the side scrolling capability I need for large spreadsheets so I can scroll left or right with ease! Software let me customize it to fit my productivity needs just fine.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your fantastic feedback on the Logitech G502 HERO! We’re thrilled it meets both your gaming and productivity needs—your appreciation motivates us to keep innovating for versatile performance. Logitech

  • Pros mentioned:
    Overall performance, Price, Weight

    Rated 5 out of 5 stars

    Quality mouse for a reasonable price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse for close to a year and I have to say it is the best mouse I've used so far. I play videogames nearly everyday on top of doing work online for school and have never experienced carpal tunnel from over use. The dpi shift is easy to utilize as well as the customizable weight. The desktop app for the mouse is always up to date and keeps everything running smoothly. Amazing mouse for the price especially since some gaming mice feel so much cheaper and can cost over $70 which is so insane. This mouse has a quality feel which the weights does help to excentuate. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    Excellent Gaming Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great piece of equipment with Logitech's reliability. I like the included weights you can add and sensitivity settings. The variety of programmable buttons and ability to unlock the scroll wheel is what sold me. The price increase for wireless wasn't worth it to me but haven't even noticed the wire: it's malleable without any kinks or bends.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the awesome review! We're glad you love the G502 HERO's features and wired performance