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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 7,542 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    If it isn't broken, don't fix it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of these for several years and though the buttons were still flawless and the scroll wheel was perfect, I had worn the body and anti-friction base down like bald tires. I finally decided to see what new mice were available last month, but ended up just getting this slightly updated version of the same G502. For general purpose gaming with some office work, nothing else felt as naturally comfortable, solid and responsive. It's significantly heavier than the current wave of ultra light FPS mice even with the weights removed but since I don't have the reflexes of a housefly that ate too much pre-workout, it's not really a concern. At this price, I don't think you can beat it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words and for letting us know how our product is working for you. We’re thrilled that it’s meeting your needs and making a positive impact. Your feedback is incredibly valuable to us, and we’re grateful you chose Logitech. Logitech

  • Pros mentioned:
    Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Absolutely Phenomenal Gaming Mouse

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used for a while and this has to be, hands down the BEST Gaming Mouse I have ever used. The fetures you get for the price you pay is amazing. Mapable buttons, several DPI agustment options, a Lock/Unlock button for the scroll wheel, customizable weight, ADS button, this mouse has ot all. HIGHLY RECOMMENDED.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Ill never change to a different mouse.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive kept the same mouse ever since i started gaming, the ability to change the weight and how it feels makes it a very versatile mouse for people with big, small, or average hands. Not only that but it is also ergonomic to all and all the extra inputs are very easy to reach. Over all if you're a gamer or just looking for a very well priced mouse for everyday use i highly recommend you try it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate you taking the time to share your experience. Knowing our product is working well for you makes all the difference. Thanks for being with Logitech. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse for the price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the layout of this mouse and i have bought a few of them including a couple of the wireless ones and they last and work very well for me. I like being able to change the gpi instantly but just toiching a button and if you use the logitech app you can customize the dpi settings so it only changes by 50 or 1000 dpi

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your satisfaction is our top priority. Thanks for letting us know how we’re doing! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality feel and easy to use. The adjustable weights are great and the reassignable buttons make it great for any game or application.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience—it’s always a pleasure to hear from happy customers. We’re delighted that our product is serving you well and making a difference in your day-to-day routine. We appreciate your trust in Logitech. Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Solid Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse has a great feel to it. I wish the overall size was just slightly bigger, but that is the only downside I've found so far. As of this review, I've used it for about 15 hours in total and it's been great! The scroll wheel is fantastic in both scrolling options. The ability to add weights has been awesome as well. For the more casual, non-fps players, this mouse has been well worth the purchase so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, highly recommended. All the buttons work perfectly and the response is very fast.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s great to hear your experience has been positive. Your feedback helps us refine and improve our products. Thanks for choosing Logitech! Logitech

  • Pros mentioned:
    Rgb lighting
    Cons mentioned:
    Size, Software

    Rated 4 out of 5 stars

    Love-hate relationship

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no doubt that Logitech knows how to make a good mouse - the hardware and build quality are great, and the design is aesthetically pleasing. The finely textured surface on the right side and thumb rest are a nice feature and help maintain purchase on an otherwise slick surface. The RGB lighting is sparse, but differentiates this model as something more than your standard mouse. But what really sets this mouse apart from others is the scroll wheel, and that's what drives my love-hate relationship. I love the fact that the wheel can be "unlocked" with a click of a button, and turn into a free-spinning scroll that really enhances zooming in or out in games, or moving up and down web pages or spreadsheets quickly. But this same feature also renders the middle click function nearly useless, as you are more apt to trigger the left click sensor of the wheel. Finer control of the middle click can be restored by enabling the tension button, but for some reason Logitech choose to go without a rubber (friction) surface on the wheel, so more times than not your finger will slide over the surface without moving it. Pressing harder on the wheel to get some friction will cause a click of the middle button. I really want to love this mouse, but for that reason, I just can't. If you have large hands (as I do), a fingertip-grip is required. This took some getting used to, as I switched from a mouse that allowed a palm grip (my preference). Also, The programmable software (G Hub) is generic and counter-intuitive. I don't want to spend any time tweaking features because of the poor software design. TL;DR: Pros: Free spinning scroll wheel Hardware quality (tracking sensor, buttons) Aesthetically pleasing design Great pricing (around $40 on sale) Customizable (weights, programmable buttons, RGB) Cons: Friction-less wheel surface G Hub software May not work for large hands Right hander's only

    No, I would not recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Perfect for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have a lot of other gaming mice to compare this too, but I can say, this mouse is smooth, and comes with a lot of button options as well of of course RGB lighting. The two DPI buttons make it super easy to change you mouse DPI on the fly, or you can set preferences based on the software in use. This mouse feels nice to handle, and glides across the pad. The optional weight bars give it a nice solid feel, so you'll probably want to insert those. So far everything about this mouse has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 HERO is a top-tier wired gaming mouse, offering precision, comfort, and customization. Its HERO 25K sensor ensures ultra-accurate tracking, while the adjustable weights let you fine-tune the feel to your preference. The ergonomic design makes long gaming sessions comfortable, and the RGB lighting adds a stylish touch. With 11 programmable buttons, it's perfect for gamers who value control and versatility. A solid choice for both casual and competitive players!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the Logitech G502 HERO Wired! We're glad you're enjoying its precision, comfort, and customization options. Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Upgrade but a Few Flaws...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse for a few months now and I absolutely love it. I am upgrading from the Corsair Glaive, so naturally, I would prefer a heavy mouse. This mouse grants you the option to add weights to the bottom of it via a small compartment, and have added as many as I could. However, I noticed that if you add a weight near the magnetic closure piece, it will make the back plate to access the weight compartment more likely to fall off, and this can result in your mouse not being able to sense the tabletop as well and overall interrupt gameplay. I remedied this by just not having a weight in that slot. Otherwise, this mouse is everything I could have wanted. I love all the buttons I can keybind and the fact I can unlock the scroll wheel. Now, here's something else that is not so great... This mouse utilizes the Logitech software to allow you to customize it, but I also have a Blue Yeti, so it also automatically links to this software. The software for the Blue Yeti is terrible, and has made is so my microphone doesn't function as well. I had to go through the trouble of completely disabling the software from modifying my Blue Yeti.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best mouse for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a few Razer mice and never really liked the fit to my hand. While this is extremely subjective, I found the Logitech Hero to fit my hand perfectly, and I like being able to control how heavy it is with the included weights. Being able to de-click the scroll wheel is also amazing when blasting through forums or lengthy menus. On the fly dpi adjustments are amazing when playing OW and swapping between different heroes with different tracking styles too!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse with multiple features.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, multiple buttons and multiple settings. The wheel has a button that can shift it from ratchet mode to free spinning mode. It has weights you can add to the bottom for a bit of heft.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Thanks for reaching out about the G502 HERO. It sounds like you're a big fan of the multiple buttons, customizable settings, and adjustable weight system. The scroll wheel with the hyper-fast scrolling mode is a great feature for navigating long webpages or documents too.

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is very versatile. You can add weight to it to make it lighter or heavier. There’s an option to have non-stop scroller or a rigid one. Plenty other buttons to bind to your mouse. Nice and simple RGB.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience with the G502 HERO! We love hearing that you're enjoying the customizable features, especially the adjustable weight system and versatile scroll wheel. It gives you a lot of control over your gaming setup.

  • Rated 5 out of 5 stars

    Efficient for competitive gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality design, very responsive, on the go adjustment, assembly does his job well.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Your review is a valuable part of our development. We’re glad our product is working well for you. Thank you for your support. Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 hero mouse is an excellent choice for everyday use, work from home, just about anything you could think of. I did review a lot of other products on the Internet, most of them seem like they would be viable options but, in the end, I went with Logitech. Some of the reasons for choosing Logitech were brand name, experience, and some of the products I still have are very durable and have been with me for several years. This mouse it's simple to use, there are several buttons to use back and forth scrolling up and down and paging forward and back. Very convenient. I do like the option you have to click for the scrolling button you can either choose for it to roll smoothly or traditionally with the clicks. Allowing it to roll smoothly is a great option, to me anyway, because when you want to scroll back up to the top of the page you just flick it once and it continues roll and you get back up to the top page no problem. There are options to customize this with various colors, you can go through the G hub select your product and you can customize it from there. Other customization options on the G hub are DPI you can designate different buttons for different uses whatever you feel comfortable with. Overall, I think Logitech got it right with this one. Again, this mass will more than meet your needs, yes some cases may surpass them as they have mine.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, especially if you like them a bit heavier. Even without any weights it's slightly heavier than a normal mouse, but not too heavy. It's very accurate, responsive, and fits comfortably in your hand. Can't beat it

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the detailed feedback! The G502 Hero sounds like a perfect fit for those who prefer a bit more heft without sacrificing comfort or precision. Glad it’s delivering top-notch performance for you! Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect. Gets the job done. Looks great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming mouse. Comes with weights. This is an amazing mouse at such a great value. If you are looking for a gaming mouse, and not trying to spend $300, this is the one. I don’t need anything better.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear that our product is working well for you. Your review helps us understand what we’re doing right and where we can grow. Thank you for being part of the Logitech community and for taking the time to share your thoughts. Logitech

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    all good but scroll wheel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech g502 is a mid priced gaming mouse. It is also mid complexity. I count nine buttons which is more than I can handle. The weight and size feel about right. All the buttons click nicely. The weight can be adjusted. The Logitech Gaming Software works well to adjust lighting and button programming. One thing missing from mouse macro programming is the ability to incorporate mouse movements into macros. This limits what can be done. The one minor criticism I have is the scroll wheel whose control surface is slippery metal. Nearly all mouse scroll wheels are covered with a rubber surface to improve traction. In my opinion this mouse would be improved with rubber on the scroll wheel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Upgraded from a Razer; no regrets

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming mouse. Feels good, decent quality. The weights add very little to the feel, but you can notice it. The There are some aspects to the software arent intuitive if you're new to using something like this. but the device itself is a competent device.

    I would recommend this to a friend