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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 7,542 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great ergonomics and weight distribution

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for browsing and home office. Great weight distribution and button placement. Many customizing options if you're into that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the mouse so much, i got a second one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. I already had the wireless version but i had another pc and wanted the same mouse. Problem is that the wireless can only be binded to one mouse so i got this one on sale. The software to use it isn’t perfect but is functional and can make many profiles for different situations and games. 11 programable buttons including macros. Def worth it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We appreciate your support and the time you took to share your thoughts. It’s great to know our product is meeting your needs. Thanks for being a loyal user. Logitech

  • Rated 5 out of 5 stars

    Hero's mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now the third iteration of the Logitech G502 hero that I've purchased. I've been happy with every product I've purchased except for when I poured water all over it that forced me to get my third one. As all the buttons and controls I need for my gaming.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's fantastic to hear! We truly appreciate your loyal support and for choosing the Logitech G502 HERO for the third time. It's great to know it provides all the buttons and controls you need for your gaming. Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for work from home days and a gaming mouse. Its very responsive and I love being able to switch the sensitivity up on the fly. I don't always need the high sensitivity for work or games so it's nice to be able switch without diving into menus to change it. The adjustable weights are a nice feature, surprisingly noticeable too. Not being wireless may be an issue for some but i don't mind it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback is important to us, and we'll make sure to share it with the right team. Thank you so much!

  • Pros mentioned:
    Comfort, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Awesome Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent weight and very comfortable in hand. Very user friendly to chnage the colors.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We're glad to hear you're enjoying the Logitech G502 HERO! We put a lot of effort into making sure it's comfortable and customizable for gamers.

  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is great i especially love the scroll wheel feature and how nicely it fits in my hand.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback means a lot to us. We’re glad the product is serving you well and helping you get things done. Thanks for choosing Logitech! Logitech

  • Rated 5 out of 5 stars

    good so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had countless razer mice (basilisk, deathadder, mamba, atheris, etc) and all of them have some degree of poor quality control, as well as issues with synapse. this logitech feels very well built and the g hub app seems to be very solid and fulfills my needs. i’ve only had this mouse for about a month so far, so it’s too early to tell how it hold up long term. but my last logitech mouse was a g100s from 2013 and that lasted over a decade, so i’m very optimistic with this one

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to learn you're happy with the Logitech - G502 HERO Wired Optical Gaming Mouse. Thank you for sharing your feedback with us! Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Logitech G502 HERO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this mouse for over two months and have not had an issue. Would recommend highly.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Weight

    Rated 5 out of 5 stars

    Fantastic mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for the price. Multiple dpi settings and high button mapping customizations through the g-hub app. Effortless gliding on the mouse pad. Also comes with extra metal pieces for adjusting mouse weight. Would recommend for gamers and power users.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great mouse for gaming and everyday use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. love the ergonomic shape and the multiple buttons for gaming. Even the scroll wheel can turn left and right and be binded to buttons on the keyboard! Love the customizable RGB lighting and the cord is really nice and never gets in the way

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Currently the most popular mouse, for good reason.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now I believe this is the most popular model of mid-tier gaming mouse. The shape fits most hands well. Very precise with included software making it easy to dial in to your liking. I was happy with the minimal friction as I moved the mouse around. As far as modern mice, it's pretty heavy. That's before adding included weights if you want. Personally, with my larger hands the weight feels just right, others might think otherwise. RGB lighting is easy to change as well. If you're looking to replace that mouse that's old enough to vote, this is a prime choice.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Good mouse for gaming

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no complaints whatsoever. Comfortable in the hand

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your feedback and happy to hear the product is working smoothly. Your experience helps us build better tools for everyone. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have loved this mouse, comfortable, quick and comes with weights to get that perfect accuracy.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the great review! We’re thrilled our product is meeting your expectations. Thanks for choosing Logitech! Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse. The wheel is a little tough and sticks sometimes. But overall a really good mouse to use

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback! We’re glad to hear you find the G502 HERO Wired Optical Gaming Mouse excellent overall, and we appreciate your honest note about the scroll wheel. Your support means a lot to us! Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, accurate, high speed mouse Weights for custom mass Plenty of buttons you can program with the app I took one star because the app that works with this mouse does not work with older items like the G105 Keyboard (which I use) so you have to choose because the new app also does not like the old app installed

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Huge gamer, AMAZING mouse!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're on the fence, buy it! My son needed a new mouse. He loves how comfortable this one is in his hand. The extra thumb support is everything! It glides so smoothly. He loves it. 10/10

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear that you’re enjoying your Logitech device. Your feedback is a big part of what helps us grow and continue to serve our users better. Thank you for choosing Logitech and for being part of our journey. Logitech

  • Rated 5 out of 5 stars

    I understand why people love this mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost returned this mouse because of the scroll wheel. When I first unboxed the mouse, I thought "Wow, this fits so nicely in the hand." And when I started using the scroll wheel I thought it was broken or permanently free-spinning, which I assume is a gaming feature. Initially, I didn't like the free-spinning at all, and I almost returned the mouse because of the scroll wheel. And then I discovered the switch right below the wheel which locks it into clicky mode. Amazing. I understand why people love this mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's genuinely rewarding to hear that the G502 HERO fits so well in your hand – that ergonomic design is something our team puts a lot of effort into. We're Glad You Stayed! Logitech

  • Rated 5 out of 5 stars

    Great performance and precision – Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed with the Logitech G502. The build quality feels premium, and the precision is outstanding, especially for gaming. The customizable buttons and adjustable DPI make a big difference in performance and comfort. It fits perfectly in the hand and responds very smoothly. Definitely highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Very nice, with a few quirks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, sensitive mouse with easily programmable extra buttons. Very comfortable in your hand and comes with optional weights for those who prefer it. Limited adjustable RGB. My only issue is to program you have to install to program it. It gets a bit glitchy and forgets your setting occasionally. Also, some games don't register some of the extra buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mouse Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse is pretty great, software is not the best, but that can be worked around. Once I learned how to lock the scroll wheel, it got 100% better as a mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the feedback on the G502 HERO! We're glad to hear you're enjoying the mouse itself, especially after getting the scroll wheel locked in. We acknowledge the software could be more intuitive and appreciate you bringing it to our attention as we're always working to improve the user experience for everyone. Logitech