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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7483 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 7,483 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Gaming Mouse I've Owned!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse once before. I loved everything about it and still do! From the RGB customization to the macros and different profiles and setups you can make. This mouse can do alot for its price point. I got mine on sale for 39.99 and you just cant beat the performance. If you like a heavier mouse, it comes with wieghts. You can set your DPI from 1 to 26 thousand and some change. This mouse is a great choice for entry gamers or seasoned veterans. It just depends on what your uses would be for it. I highly recommend this mouse to anyone looking for a budget friendly mouse with great performance and feel.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're incredibly excited to hear you consider the Logitech G502 HERO Wired Gaming Mouse the "Best Gaming Mouse I've Owned!" Your detailed feedback on its customization, performance, and value is fantastic. We truly appreciate your high recommendation for fellow gamers! Logitech

  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button placement if fantastic. Mapping is extremely easy and it operates very smoothly. I bought one for me and ended up replacing all my kids computers with the same mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Thank you for sharing your experience. Knowing our product is making a difference motivates us to keep improving. Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Wired Mouse

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has two buttons on the side of the left-click button I've never really bothered to figure out. The two buttons on the side allow you to go back and forward in your browser, which is useful if you misclick a link. They also work as extra buttons when gaming, which I use occasionally. RGB is controlled by the button behind the scroll lock button, which is behind the scroll wheel. Scroll wheel has tilt functionality, which can be used to scroll horizontally in websites. Has its uses.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Buy this one

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 is a great mouse that has a lot of functionality without being overwhelming. You can adjust your dpi on the fly with the side buttons, you can unlock the scroll wheel so it has no resistance and spins freely, and there are weights that you can use to adjust the weight of the mouse to your liking. I use this mouse mainly for gaming and the input delay is unnoticeable. Overall the G502 is a well rounded and reliable device.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your excellent feedback on the G502 HERO Wired Optical Gaming Mouse. We're thrilled to hear that you're enjoying the customizable features, precise tracking, and reliable performance. It's designed to provide a high-quality gaming experience, and we're glad it's meeting your expectations.

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Best mouse for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, fast, comfortable and customizable mouse. A bit hard to keep clean though.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your feedback on the Logitech G502 HERO mouse! We appreciate you highlighting its good features and providing constructive input on cleaning. Logitech

  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great mouse if you don't want wireless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse because my wireless one was becoming unreliable with a choppy connection so I went with a corded one. The responsiveness is really good and I'm not having any troubles with the mouse lagging of any sort. The ergonomics of this product feels great. It's not too big and the space where your thumb goes feels really nice. I like how this mouse comes with weights that you can install on the bottom of it for a more "solid" feel. The glowing "G" on the mouse is pretty cool too. With the Logitech software, you can change the colors on it or keep it in a rainbow colored rotation. I haven't figured out how to assign keys for gaming yet but I'm sure I won't have any issues once I figure it out. I purchased this along with the Logitech 815 corded keypad and it's a great combo together. My wife really likes the design too and was considering purchasing something similar as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Best mouse ever

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mouse I've ever used 10/10. It's smooth, feels great and comfortable to use, and it's stylish.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the kind words! We’re proud to know our product is making a difference. Your feedback keeps us moving forward. Logitech

  • Rated 5 out of 5 stars

    Fantastic mouse

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works excellent. My old mouse couldn’t use more than 2 inputs at the same time and with this one I can do as many inputs as I want with no trouble. Also the customization with the Logitech g hub is crazy. You can customize every button and create macros as well as save custom profiles that you can switch between with a button and customize the lights. Been using this mouse for about a year now.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your kind words! We’re proud to know our product is meeting your needs. Your support keeps us motivated. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    G502 Hero to replace G400

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dang you, Best Buy. I write a review and you got me again witht the "get one more entry when you add a photo," the site goes poopy, and i lose my full entry... c'mon guys and gals... oy. Long and short of it was/is, i bought this to replace a decade-old G400 and it cheked all my boxes. Similar size, similar weight, far more DPI (overkill for what I need, but certainly nice to have), but havent had a chance to rwally dive in yet and fully customize. For $40 +/- and for what types of games i play, I really like it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design and feel also love the darkness of the mouse and rgb color, has pads on the sides that give you extra grip and dpi is easy to set up 100% recommend.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback means a lot to us, and we’re so glad to hear you’re enjoying your Logitech device. We work hard to create products that make life easier and more enjoyable, and it’s great to know we hit the mark. Thanks again for your support! Logitech

  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Swiss knife of the mouse world

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse has many buttons making it perfect for quick actions.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the great review! We’re thrilled our product is meeting your expectations. Your support helps us continue to innovate and improve. Logitech

  • Rated 5 out of 5 stars

    My go-2 mouse that is perfect for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go-to mouse that is perfect for gaming. I like the speed scroll setting button to switch between 3 speeds. Then, the roller has a locking mechanism to click-wheel thru website or free-roll so you can scroll thru website like a slippery wet slide. Then, as if that wasn't enough, you can adjust the weight of the mouse and traction by "inserting the metal weights" to your desire. And, with the fast ms response time for gaming, and contoured mold to your hand like a "glove" what more could you want? Oh, i prefer this than the wireless because , its direct connection is better for gaming and less interference from radio frequencies. So, its cheaper than the wireless version, which is fine, if you dont do intense gaming. But, This is my GO-2 mouse. Perfect price, and i cant think of anyway to improve this mouse. Even the texture surface is rubbery or leather and a good grip at the right location. The only improvement I can see? If it had a "fan" inside to cool off your hands , because of the intense gaming and long hours of using this product.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I LOVE THIS MOUSE ❤️

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is overall my favorite mouse ever. You have weights that you can add or take away from the mouse to help with mobility and comfortability. My husband and I have the same house and we use it for our everyday gaming.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing the awesome feedback. We are happy the Logitech G502 HERO Wired Optical Gaming Mouse has met all your expectations and you love the mouse. Happy gaming to you and your husband. Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Cool Gaming Mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a mouse that was compatible (drivers) with MacOS, and had more buttons. Every button on the mouse can be customized using the G Hub software. It has on-the-fly dpi toggle so you can adjust how precise you need the cursor to be. I play games and work in photoshop so this is super helpful to move in and out of those modes. Ergonomically the mouse isn't large, I have large hands and it fits my palm nicely. Nice RGB lighting in the logo and infinity scroll (you can toggle this on-off) feature. It came with these fancy weights which I haven't tested yet, the stock weight of the mouse seems fine to me.

    I would recommend this to a friend
  • Pros mentioned:
    Buttons, Weight

    Rated 5 out of 5 stars

    Good Gaming Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has side buttons that come in handy for custom controls and has extra weight for whichever is best for you. Customizable Dpi Software too figure out which is best for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Try it! Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming mouse! I bought this mouse for my 10 years old son. He says this is the best gift ever. High quality mouse, super responsive, good control, lots of colored led lights. My son loves it!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your positive experience with the Logitech G502 HERO SE Gaming Mouse. We are delighted to hear that it has been a great gift for your son and that he enjoys its quality, responsiveness, and vibrant LED lighting. Your support is greatly appreciated, and we hope the mouse continues to provide an excellent gaming experience. Logitech

  • Pros mentioned:
    Buttons, Weight

    Rated 5 out of 5 stars

    Awesome Wired Mouse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Wired mouse works great. Clicks and clacks feel good with many buttons to map for all your gaming needs. Love the mouse wheel free wheel option and the customizable weights that are included. You can really dial in the feel that you want. Would buy again.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that you're enjoying your G502 HERO! It's designed to deliver a precise, comfortable, and customizable gaming experience.

  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Great update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, has the same buttons in the same place as the logitech mouse i bought a few years ago. Cable is long enough but not enormous

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We’re pleased to hear that our product is serving you well. Your review helps us grow and evolve. Thanks for being part of the Logitech experience. Logitech

  • Rated 5 out of 5 stars

    Great mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good mouse. It works perfectly and the feeling is so good.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for taking the time to share your experience. We’re delighted the Logitech G502 HERO SE Wired Optical Gaming Mouse is working well for you. Your feedback means a lot. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Logitech mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Very nice & comfortable to use. The mouse came in excellent condition with it’s weights and it has a very good software.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the kind words! We're glad you're enjoying the comfortable fit, excellent condition, and helpful software of your G502 HERO. We strive to create gaming mice that enhance your experience. Logitech

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