Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 7,542 reviews
  • Pros mentioned:
    Comfort, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great mouse!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to use, feels great, nice weight too. The optional weights you can insert in the base are a nice touch. G HUB software is nice, And Lightsync is pretty awesome. Looks great with my G815!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great mouse, easy to customize!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried 2-3 different gaming niceness before I landed on this one, and I’m glad that I did. This mouse is a bit smaller and a bit heavier (albeit not by much) than other gaming mice in its class. It has just the right amount of extra side buttons and you can add or remove weights in the bottom of the mouse very easily in order to dial in the weight that you want. A plus is that the scroll wheel is fully metal which gives it a nice weight and feel; additionally there’s a button below the scroll wheel that you can click that will toggle the scroll wheel from traditional “notched” scrolling to a loose “free” scrolling which makes scrolling down long web pages a breeze. The scroll wheel also can be tilted to the left or right with two additional programmable “buttons” to give you more functionality (I use these to equip frag grenades and such in FPS games more easily). If you get this mouse you MUST get the software for it in order to unlock full functionality including button programming and RGB color change options.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Best mouse out there

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite mouse on the market, I have 3 and use them daily. I load them up with all the weights as I'm a big guy and do not like super light mice. The comfort is top notch and they have all the buttons I'd want on a mouse

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that the Logitech G502 HERO Wired is your favorite mouse on the market! Your positive feedback about its comfort, customization options (especially the weights), and button layout is fantastic. We're committed to providing high-performance gaming peripherals, and your satisfaction is our top priority. Thank you for choosing Logitech! Logitech

  • Rated 5 out of 5 stars

    Amazing Value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great entry level gaming mouse, with weights for added customization

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your review! We’re glad to hear the G502 HERO delivers great value as an entry-level gaming mouse, with customization options that enhance your experience. Your feedback is truly appreciated. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Why would you even need anything else?

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is absolutely perfect for me, with adjustable dpi and some extra programmable buttons there is nothing else I need. Its also extremely comfortable in my hand and the freespinning wheel option is so much fun to just play with.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Exceeds All Of My Needs

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech's flagship G502 provides the ultimate gaming experience. I also use it for photo editing and office work. Has a tilt wheel that can be changed from smooth to notched scroll. The 11 customizable buttons allow me to quickly switch between tasks. The weight system can be adjusted from 121 to 139 grams and the sensor is accurate up to 16,000 DPI. The cord is thinner and less prone to snagging. Overall a great great mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good mouse

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is good works like its supposed to, takes little while to get used to the buttons

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear your experience has been positive. Your feedback helps us stay focused on what matters most—our users. Thanks for supporting Logitech! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Really good mouse overall.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that you can adjust the weight. Different DPI speed. I still use it everyday.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's great to hear that you're still enjoying the mouse and find the adjustable weight and DPI settings useful for your daily use. Thanks for the positive feedback! Logitech

  • Rated 5 out of 5 stars

    Great Gaming Mouse!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mouse, have been using it the past 2 years or so with all of the weights in the mouse, customizable side buttons, free flowing scroll wheel switch make ease of gaming and editing a breeze, love it!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for taking a moment to share your experience. We’re so glad the Logitech G502 HERO Wired Gaming Mouse is working well for you. Your support means a lot and helps us keep improving. Logitech

  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Very good mouse!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly comfortable and lots of flexible options depending on how heavy you want the mouse to be, or sensitive, or how smoothly the wheel scrolls! The only complaint I can think of is that a lot of the features do have a little bit of a learning curve, but for basic use, this mouse is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Feels good in the hand and is overall very neat

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this mouse. It comes with weights so you can change how you want it to feel in your hand and comes with toggle buttons on the side that make it faster to navigate the internet, making it feel justified even when I'm using it to work rather than to game.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your amazing review of the Logitech G502 HERO mouse! We're thrilled to hear that you love the feel, customization options, and how it enhances your productivity and gaming experience. Your positive feedback means a lot to us as we continue to provide exceptional products that meet the needs of our customers.

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My Favorite gaming mouse!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for gaming, zero issues and it feels very comfortable in my hands!!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear that our product is working well for you. Your review helps us understand what we’re doing right and where we can grow. Thank you for being part of the Logitech community and for taking the time to share your thoughts. Logitech

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Gets the job done without any fuss

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While not a perfect mouse this one will easily handle anything the average gamer needs without any fuss. It may not be the best for MMO players who require a lot of keybinds and may want more mouse buttons for easy access but fps, singleplayer, general use, this mouse will do just fine.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for this clear and balanced review of the Logitech G502 HERO! We appreciate you noting that it "gets the job done without any fuss" and is an excellent choice for the average gamer, especially for FPS and general use. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Comfortable, convenient and reliable

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as advertised - I plugged it in and it works just fine. It is easy to use and comfortable to handle. I have no complaints whatsoever. Also I would like to give a shout-out to the techies who work at Best Buy UES. They are highly knowledgeable, very friendly, and patient enough to work with an old guy like me, who grew up without computers.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the heartfelt and thoughtful review! We're so glad the G502 HERO delivered the comfort and reliability you were looking for, and we truly appreciate your shout-out to the Best Buy UES team—their dedication and kindness clearly made a lasting impression. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice mouse

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mouse because I'm planning on building a gaming rig soon, figured might as well start getting smaller stuff to lessen the blow. I've been using this mouse on my crappy laptop and even on the Xbox. This thing is so smooth lots of options to customize colors and i think you can program buttons too, haven't really messed with that. I like the feel of the track wheel and like how with the click of a button it's metered or can spin forever. it also comes with weight you can put into the bottom to change the overall weight of the mouse for personal preference. It is corded so if that's an issue I'd look towards the more expensive option but personally for me this does the job. So far happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mouse I have ever owned...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't mapped all the buttons yet - but product is exactly as advertised. Love the RGB lighting. It's perfectly subtle and matches my entire station. The mouse wheel is sturdy and precise. There are multiple buttons on the sides and can be extremely customized for gaming or work!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! It’s encouraging to hear that our product is working well for you. Your review helps us understand what matters most. Thanks for being part of our community. Logitech

  • Rated 5 out of 5 stars

    Very Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice mouse. Lots of buttons and very customizable.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your review. It’s always a pleasure to hear from happy users. Thanks for being a Logitech customer. Logitech

  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    great mouse!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming mouse got updated, and it is even better now. So far this mouse adds in RGB lighting effects, and higher DPI, and keeps all the other great things like the adjustable weight system and spot on comfort! Great mouse!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Gaming

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope they don't discontinue this mouse. Second one I've bought and I like it a lot.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s always a pleasure to hear from satisfied users. Thanks for sharing your experience. Logitech

  • Pros mentioned:
    Comfort, Overall performance, Weight

    Rated 5 out of 5 stars

    My favorite mouse

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is fantastic. It comes with weights, so you can make it heavier or lighter and it's very comfortable. I can't believe it's only $50, at that price this mouse is a steal. It's quality.

    I would recommend this to a friend