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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7459 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are satisfied with the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable feel, customizable buttons, adjustable DPI, and controllable RGB lighting. Many appreciate the weight and responsiveness of the mouse, as well as the great software and reasonable price. Some customers feel the size is small, while others prefer a wired connection over wireless. Overall, the mouse seems to be well-received for its features and performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 7,459 reviews
  • Rated 4 out of 5 stars

    Good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and the wire isnt broken, pretty heavy but you get used to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this mouse for the price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse! Good responsiveness and great build. I love the position of the additional keys... so much better thsn my ither gaming mice.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    G502 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a g602 wireless mouse and this one is so much better for gaming. Only thing is that it's not wireless like the g602 but for the price it's definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial thoughts are excellent so far. Especially love the ability to switch from a free moving to a locked-movement style scroll wheel.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Forced off a perfectly good mouse, cause g hub...

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software makes this mouse unusable for me. To be clear the hardware is fine, but after the most recent updates the side buttons, which I map to movement in my games, have 3 to 5 second input delay. You can just google g502 hero side button delay, and you will see I am not the only one. As this was my go to mouse I had even bought spares and can confirm it is indeed not the hardware. I used to have a download of g hub from mid 2023, unfortunately my g hub updated, and the mouse is once again unresponsive and unusable for me. I am sad to say I will be forced to buy a mouse from a different brand, as I cannot buy a logitech mouse until they fix the software it uses.... I was hoping to hold out for a fix, but this has persisted for months, with multiple updates not addressing the issue.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello there! We're very sorry to hear about the G Hub update causing side button delays with your G502 HERO. We know this is frustrating. We're actively investigating the G502 HERO side button delay reports and apologize for the inconvenience. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 4 out of 5 stars

    Pretty epic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems so far, really nice feeling and performing gaming mouse. I expect it to last.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mouse!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great mouse, only problem is games will not let you utilize all of the button on the mouse.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for gaming, a bit on the heavy side but very easy to move around. side buttons are easy to reach with thumb.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didnt really like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wasn't as comfortable as the m65 pro great mouse though dont get me wrong

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Favorite Mouse ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been my favorite mouse ever, I like it so much I bought one for my workplace as well. I will probably try the 'lightspeed' version out eventually.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello sieron007! I'm happy to hear you're enjoying the G502 mouse! I personally own the LightSpeed version and it's super nice not having to worry about a cable. Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if something happens in the 2-year limited hardware warranty. Thank you for the review and for shopping Logitech G! - Maggie from Logitech G

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfort, style and speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps the most comfortable wired gaming mouse I’ve owned. Ultra fast and easily adjustable it makes gaming fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G502 my Hero

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse at a great price. Ultra responsive, no lag, easily programmable mouse buttons for specific keystrokes & even macros. Take your gaming to the next level

    I would recommend this to a friend
  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Fantastic gaming mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is great. It has enough buttons to do exactly what I want, but not so many that it is a nuisance.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Price. Very Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend. Mouse was on sale for $30 and have been using it every day since purchase. The style fits my hand comfortably and doesn't require a lot of effort to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    still a good gaming mouse

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still one of the best gaming mouse for the money. feels good and gets the job done

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello user1! I'm happy to hear you're enjoying the G502 Hero mouse! Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if something happens in the 2-year limited hardware warranty. Thank you for the review and for shopping Logitech G! - Maggie from Logitech G

  • Rated 5 out of 5 stars

    Love this mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this for some time now and would totally recommend this. Love how easy it is to use and how it feels and moves. The program is also very easy and straightforward to use.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seen this mouse the g502 is the same thing more expensive but after comparing this features I went with the se because only difference between the two is the se has white in it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Logitech missed the mark with this one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a huge, long-time Logitech user and fan. I love Logitech products. That being said, I am extremely disappointed in this mouse. Now I will admit that there may be a problem with my computer but I am doubting that, since my two other wireless Logitech mice work perfectly fine. Periodically, this G502 stops working. For no apparent reason the mouse will just cease to function and the only way to get it back is to restart the PC. Other than that, it takes some getting used to with the DPI settings and what its myriad of buttons do. For gaming I'm at odds with it. I have a "meh" emotion towards the G502 and my older, chunkier wireless Performance MX mouse does the job quite well. In fact at the time of this writing, I am using that Performance MX mouse because the G502 shut itself off again. I think Logitech missed the mark with this one.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi, we're sorry to see you're having some software and performance related issues with your G502 Wired Gaming Mouse. If you're having software related issues, please make sure to have the free G Hub software downloaded to the computer. This will allow you to configure the mouse RGB colors, actions for the buttons, firmware updates, etc. But if you just doesn't like the way the mouse feels or handles, Logitech G makes other great options like the G203, G403, and G305 mice!

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great gaming mouse!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the original G502 many years ago and purchased this to replace it after man years of wear. Overall great mouse for gaming, very comfortable for people with bigger hands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues with the feet edges peeling. Otherwise good and customizable.

    I would recommend this to a friend