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Customer Ratings & Reviews

Your price for this item is $63.99
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The comparable value price is $79.99

Customer reviews

Rating 4.7 out of 5 stars with 7462 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 7,462 reviews
  • Rated 5 out of 5 stars

    Just as good as wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter is happy with this mouse! Pretty awesome and the wired one works as good as wireless. It's worth buying wired for so much cheaper.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even 3 months after purchase and it’s dead. Tried returning to Best Buy and I have to contact the manufacturer directly. Lesson learned - buy the extended warranty through Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We apologize for the inconvenience caused by the early failure of your Logitech G502 HERO mouse. We understand how frustrating it can be to experience such an issue, especially after a recent purchase. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 5 out of 5 stars

    Awesome mouse for Destiny 2

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE best gaming mouse..... ever made software for the mapping if the buttons is kinda hard to navigate but once you get it, it's easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Mouse, really good for MMOs as it has lot of button to modify and easily done so with the Logitech software

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Logitech Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought used thinking it was clean but when we arrived home we opened it and it was all disgusting…

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We regret that the used mouse you received was not in the condition you expected. We appreciate you sharing this feedback regarding the item's state upon arrival. Ensuring customer satisfaction is important to us, and we take your comments seriously. Logitech

  • Rated 1 out of 5 stars

    Junk Mouse. Overpriced Overhyped garbage.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (See my other reviews on this matter) Clicking was sporadic selecting was a nightmare. Returned this and got the 703 which also had this anomaly. Bought the Corsair DARK CORE RGB PRO and have not had any issues since. I thought it was WIndows 10, had arguments with Micosoft about it. Turns out is either Logitech Mice, or their software. Done with Logitech after more then 20 years of being a Fanboy of their Mice and Keyboards.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that you were having clicking issues with your G502 HERO. I have forwarded your feedback to our product team. We hope that you will give our products another chance in the future. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us

  • Rated 5 out of 5 stars

    Like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mouse with tactile button feel. It feels sturdy. This is my only gaming mouse so I can’t compare to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for anything, especially gaming. Logitech has quality gaming gear at multiple price points. 10/10 would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Almost perfect gaming mouse - I bought 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A near perfect balance of weight, ergonomics and features. Enough buttons to cover most common keystrokes you use in games without turning it into an MMO mouse with a dozen buttons. I've used this for FPS games (battlefield) RTS (age of empires) and Witcher 3. The layout and assignability of buttons is great. In an FPS you can set the thumb button for a quick melee, the arrow buttons next to mouse 1 for grenades, left / right mouse tilt for a quick weapon switch, and the side buttons to crouch and go prone. Switch profiles (you can store three on the mouse itself, which is nice because you don't have to rely on software recall) and in an RTS those same buttons can select different units or buildings or move you around the map. On Witcher 3 I had tilting left or right switch swords and the other buttons set up to switch signs. Cool story? Maybe not, but it all means you can assign your most commonly used keystrokes to your mouse and not worry about having to hunt around the keyboard when you're in the middle of a fight. After you get used to your custom layout you can trigger each one in a fraction of a second because the buttons are so close to the natural position of your mouse hand. The software is well designed and only required for setting up and storing profiles. Mouse is very comfortable (I have large hands but it would not be too large for someone with smaller hands). I removed the built in weights. Without them it's probably still heavier than the ultralight mice that are trendy right now but I never feel it's too heavy. This is one of those pieces of gear that you always want to have with you and hope the manufacturer doesn't change the design in order to "improve" it and end up ruining what works. That's why when I saw best buy had a sale at 50% off I went to the store and bought another one just to keep it sitting in a closet in case something happens to my current mouse (still going strong after 3 years, knock on wood). My only two complaints: 1) The braided wrap around the cord. I can see why it's there, but after awhile it developed a hole and the cord bulged out and couldn't be pushed back in. Ended up cutting off the wrap because it just became annoying. 2) Textured grip near thumb rest. In theory it's nice for extra grip, but in practice it just is a place for dirt and grime to accumulate. Would be nice if they had an alternate smooth piece you could swap out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse for gamers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and he really likes it! This is a special edition but performance is the same as the original model. Highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mouse for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale. Use it as a mobile mouse. Quality mouse! Was only $30 on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Lasts maybe a year before lmb breaks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third one before I learned my lesson. After a year either the LMB or the RMB goes out. The contour is great and it's very comfortable but the clicking issue is bad. I'm going back to razer mice.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Buddy, we are sorry to hear that the G502 HERO wired mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
      https://support.logi.com/hc/en-us/articles/360024148914

  • Rated 5 out of 5 stars

    Excellent feel and responsiveness.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this mouse has very positive responses, with a good tactile feedback. ability to adjust the travel is very handy for use in games, and it is a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item  for playing on PC the mouse it’s super smooth while you’re playing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect choice if you like the online gaming, faster response and accuracy. With several ways to customize according with your specific needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hero corded

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a mouse it works only issue for me is the cable degraded and exposed wires insanely quickly very short lifespan there

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's unfortunate! We'd recommend you to get in touch with Logi G support team and check for the best possible option in this case.

  • Rated 5 out of 5 stars

    New Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to blow through Mice. Prefer a corded to a wireless. Haven't had this very long, but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Was The Hero This Christmas

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my little cousin, he loves it! The design & colors look awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of these now and they work great. The g hub software is not the best. So the mouse is great, the software is just plain buggy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift for son

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an xmas gift. My son had finally wore out his gaming mouse an he said although this one didnt have as many functiontions it did respond faster.

    I would recommend this to a friend