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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 7,542 reviews
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Comfortable and Nice-Looking

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech certainly makes some nice designs for their mice. This one is really cool. It has optional weights that make usage of the mouse comfortable, it has buttons on the side to be able to use, and of course, it has RGB. The DPI on it is absurd, but really accurate.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect Gaming Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my pc gaming needs. It's comfortable, has a ton of useful buttons and it looks nice on my desk setup

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, That's awesome to hear! We at Logitech appreciate you calling the G502 HERO your perfect gaming mouse. The combination of comfort, customizable buttons, and stylish design makes it a popular choice for gamers.

  • Rated 5 out of 5 stars

    Mousing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, manageable. Very good mouse especially with the application to use it. I love how the hand wraps around, very good mouse.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Great do it all mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Pros: Once you get Logitech G Hub working and all the buttons programmed, this mouse is fantastic when on sale. I think the new Razer Basilisk v2 gives it good competition though. You do get two extra buttons on the left side of left click (M1) over the Basilisk. The infinite scroll wheel is pretty handy when surfing the web or reading an online textbook. - Cons: Weight. It's a brick and it comes with more weights to make it an anchor. Razer trimmed up the Basilisk, so I hope Logitech can follow suit. Although the infinite scroll wheel is really good, the scroll wheel itself feels a slippery and doesn't have enough resistance when "locked." Left and right click (M1 and M2) are also a bit narrow for my fat fingers. Overall I really like this mouse. Shape, size, and functionality. Definitely worth a try for anyone, even FPS guys. However, I love the scroll wheel on my G203 and unwilling to give it up just yet. Gave the G502 SE to my brother who loves using it for League. If Logitech can reduce the weight and give it a better scroll wheel, I'll give it the 5th star.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse, but came late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. Very comfortable and easy to use the extras. Only con was that it came 2 days later than projected.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your honest feedback! We're glad the G502 HERO SE mouse delivered comfort and functionality, and we appreciate your patience regarding the delivery delay — your support means a lot to us. Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Size, Software

    Rated 2 out of 5 stars

    Software issues plague an otherwise decent mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the build quality is good. It seems to be made with high quality materials and has some weight to it. It glides across a typical mouse pad very well with no issues. It is a bit on the smaller size for those with larger hands. All of this could be looked over if it wasn't for the horrendous software that you install to use this... Sadly I saw nothing but issues with the Logitech G Hub software. It is probably the worst peripheral management software I have ever used. Custom profiles never switched over, it constantly ignored changes and tweaks that I made, and my sensitivity would randomly change incessantly. No amount of tinkering and troubleshooting would work. I even tried different USB ports and complete reinstallation. I know I am in the minority due to the overwhelming love of this mouse by the gaming community. However, the software issues alone are enough for me to just look for something else. I will be returning as soon as I possibly can.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Hellishbutter,
      Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    High Speed and great performance.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An incredible value for a high performance gaming mouse. It has removable weight to adjust for ones preference. All the buttons and lighting is programmable. Clean and rapid click feel and feedback. Most of all it is extremely comfortable and feels more ergonomic than most. Highly recommended for any level of gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    If your into FPS then grab this mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gammer mouse. The wire does not affect your game. Changing the DPI is a breez. Weights are great and can be changed to your style. Would have gotton 5 stars but the button that slows down DPI for marksmanship/Sniper shotting is a little to far for the thumb and you have to make an effort to click it unless you have long thumbs. Other then that you get a nice RGB to make your mouse feel more alive. The price is right so get yours now.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Mouse for the Price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone I know who games on PC I recommend this mouse to. It is built tough and fits my hand comfortably and has all the features I am looking for.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the awesome feedback! We're thrilled to hear that the Logitech G502 HERO SE is your go-to recommendation for PC gamers. It's fantastic to know it's durable, comfortable, and has all the features you need. Happy gaming! Logitech

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Husband loves it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband says it’s awesome and super sensitive, works well with his online games and regular use too! The RGB lights go well with his keyboard and computer light too! It also came with weights that he said were awesome, seems weird that weights are needed to me but he’s the gamer so...... lol

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with my Logitech keyboard and it’s been an amazing experience. The mouse comes with weights just in case you want to alter how much the mouse weights when you move it. The mouse lighting is easy to set up by downloading the Logitech software. Overall great mouse

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Nice mouse for gaming.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was interested in buying a wireless mouse but this one was recommended by an employee who also played videogames. With its customizable weight, really nice textured grip, pulsing multicolor cycling light up logo, multiple mouse buttons, and quality wire with shortening strap, it’s definitely worth the price you pay.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great features. Great price. 10/10

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing upgrade from my old Logitech mouse. Love the functions and ability to add weight to the mouse. And the size is good since I have larger hands than most people. The dpi switching is fantastic since I game a lot of different games. This mouse is a great buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, great deal, shipped fast, no problems whatsoever.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s always a pleasure to hear from satisfied users. Thanks for sharing your experience—it helps us keep doing what we love. Logitech

  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Favorite mouse

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is amazing with the ability to customize the weight and sensitivity with the Logitech app. I even forgot my wireless Logitech mouse for travel and instantly bought another 502 just because I know how well it works.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My kids love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My class loves this mouse, also got a great deal on it! thank you!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s fantastic to hear that you’re satisfied with your Logitech product. We strive to deliver quality and reliability, and your feedback reassures us that we’re on the right path. Thanks for your continued support—we’re lucky to have you with us. Logitech

  • Rated 5 out of 5 stars

    Great anything mouse, but especially gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse has worked flawlessly for almost 4 years, and I’m just now changing the battery for the 3rd time. It may be starting to show its age with the dreaded mouse lag, but it’s been a great mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      4 years strong with the G502! We appreciate you sticking with it & love to hear about its durability. Battery replacements are easy, hopefully a fix for the lag!

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend of mine recommended this mouse to me and so far I'm extremely happy with it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your positive feedback! We're thrilled to hear you're happy with your G502 HERO mouse. We're glad it met your expectations. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loves it. Awesome would deal with Best Buy again. Been shopping there since they first opened back in the late 80s

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your awesome feedback on the Logitech G502 HERO Wired Optical Gaming Mouse! We're thrilled to hear your son loves it and that you had a great experience shopping at Best Buy. It's amazing to know you've been a loyal customer since the late '80s! We appreciate your support and look forward to serving you again. Happy gaming! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse with precise controls. Weights add a good way to customize it. Feels good in hand.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback means a lot to us, and we’re so glad to hear you’re enjoying your Logitech device. We work hard to create products that make life easier and more enjoyable, and it’s great to know we hit the mark. Thanks again for your support! Logitech