Customer Ratings & Reviews

I never opened it because I got my other mouse I had recently bought from best buy working. I’m doing this review for Best Buy points sorry.

The Logitech G502 HERO is the best gaming mouse I have used to date. It is quality built and feels great in my hand. This hardwired mouse is precise with its 16000 dpi sensor. I have tried it playing Overwatch and PUBG with fantastic results. It has RGB, 11 programable buttons which all of feel satisfying to click. It also comes with weights you can use to balance your mouse to your liking and a small case to keep those weights when not in use. The scroll wheel can even be adjusted to the resistance you like when scrolling, Logitech really thought of everything with this gaming mouse. The G502 HERO has met all expectations for a gaming mouse and I highly recommend this to anyone looking for a gaming mouse.

Had to replace my OG. Left click sounds different and front left DPI shift buttton sticks. Looks like the quality control has gone down since they started making em.

It was broken when I got it and they wouldn’t exchange it or refund my money

I can't find how to program . BAD documentation, NO easy way to find what you need. The software download didn't work and manual was useless....

I really like this mouse! It's very comfortable for my hand and very customizable of course. Being able to add additional weights is a great feature. some of the buttons are very hard to reach due to my hand being small. The software is user friendly and easy to follow. I found there were more easy shortcuts/quick keys than I expected, for example, copy, paste, cut, undo. The trick for me will be remembering these are there and which button holds which shortcut. The reaction time is incredibly fast! it can be adjusted to slow, but I personally like where it's at. it takes a very small hand movement to move across my 3 screens. Overall I think people will be very pleased owning this mouse.

This mouse is okay but has too many buttons and is not good for console it was a return for me wish it was more basic

Side buttons on on the top of the mouse instead of on the side and the scroll wheel is unhinged (by design)

It’s a good mouse and fits my hand nicely. But at times the sensor doesn’t read where I’m moving it and kind of glitches. As well I longed into the website and most of the side buttons still do not work

Logitech, Sad, sad so maddeningly sad and frustrating that what was a great mouse for a great price is now about to be thrown thru the wall. Buyer beware of the upgraded G502 Hero. Bought my son the G502 a couple of years ago now and it's flawless. He loves it and it was why I bought one too, 11 months ago. The Hero SE was available so I got it. Loved it for 9 months, until the Left mouse button began acting up. Thought it was me at first but then realized that it now double clicks almost every time I click it. When you use it for work, not gaming this is not acceptable and infuriating and not very productive. Can't click and drag anything, from just moving something from one screen to the other and don't even get me started on using Excel, which is unfortunately one of my primary programs I use for work. Maybe I'll try to find someone who plays Minecraft as it will probably be the only use for it. That is if I can avoid throwing it against a wall in that time.

Within about a month or two of regular use my mouse no longer connects to my computer.

Ergo: feels good in hand. Usability: too many buttons for my liking. the scroll wheel is very sensitive, it just keeps rolling and rolling.

Worked fine for a few months then the scroll wheel lost all resistance out of nowhere and now just spins.

If you're looking for a "gaming" mouse that you can have some customization with, look no further. This mouse is almost the total package. It has really good custom settings that you can tweak to your liking for DPI, a good number of extra buttons, and weights (small weights) that you can place on the bottom (it has a cover) that you can put in and take out easily. It also has RGB (and plenty of the colors in-between), which goes well with my custom PC and keyboard. While I've been having a blast using this mouse in a variety of games, the only thing that I don't like about this mouse is the feel of it when it's in my hand. I have a big hand, and this mouse is definitely taking me some time to get use to compared to my previous mouse (same brand). I wish it had a little bit of a better feel to it, so I'd recommend checking this out at Best Buy first to see if it's to your liking, "feel-wise." Overall, a good product and I'm happy with it.

was scammed hard out of my money mouse just stopped working mid use and became unresponsive

Mouse died after 30 minutes of use. Very disappointing.

i bought it Black Friday $34.99. Then next day Saturday it’s price $29.99. So best buy kidding me?

A good mouse ruined by cheap switches. Logitech's switches have been going down in quality over the past few years, even though they're supposed to be rated for an insanely high number of clicks. My husband has now gone through 7 or 8 mice in the past year, including 3 of these, because the switches just fail prematurely and cause random double-clicks. He's not rough on his mice; I'm far more abusive with my gaming clicks than he is, and I've had my mouse (same model) for over 3 years now.

Wanted to loved it, but the g502 double click issue is not something to be ignored. It is noticeable and happens wayyy to much with these switches.

This is the second mouse like this this I've purchased. The microswitches in the left and right mouse button fail too quickly with moderate use in Photoshop and online games.