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Customer reviews

Rating 4.7 out of 5 stars with 7565 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 360 Showing 7,181-7,200 of 7,565 reviews
  • Rated 4 out of 5 stars

    Not durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gaming mouse but not durable. Stared having the double/ multi click issue and had to have it RMA'ed.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there Jake, I'm sorry to hear that your G502 started to double click. In the future, if you have this issue again, try blowing out the inside of the mouse with a can of compressed air, as a buildup of dust and dirt on the switches inside the mouse can cause this problem. In addition, try navigating to your computers double click sensitivity and tweaking that.

  • Rated 4 out of 5 stars

    Good gaming mouse

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy mouse but works great. Only downside is that it is a pretty heavy mouse for what it is.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Attempt to mix with Razor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attempted to use with new gaming system, roller wasn't functioning correctly, drift, returned and obtained a Razor.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the G502 HERO wired mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very nice.. very clear and very reliable ..

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    G-HUB makes this mouse Great!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing to do is load the Logitech G-HUB software. This allows you to set up the different functions and features of the gaming mouse. Cool back lit G logo. Even the DPI LEDs can be set to a color of your choice. (I’m fond of a light blue to contrast my red keyboard backlight). FREE WHEEL button allows the ratchet on the mouse well to disengage and free spin. Or, relock with precision tactical feedback. Watch out for the side buttons as you can, as I did, be thrown back to your last browser screen and loose anything you just typed! ARRG! But maybe that’s what you wanted to do. So take a little time to learn the power at your fingertips. Great response when I used it for LIGHTROOM and AutoCAD Inventor. Smooth rolling on my work surface, I found the left and right mouse button give perfect feedback. Feels good in my hand. It is a wired mouse but the cord is 5-feet long. So no problem when you’re on the couch and your console is nearer the TV monitor and game box. I set AI to ALLOW Logitech to help learn from my use, so the mouse will get better the more I use it. And the software, free. NOTE: Weight set for tuning the physical balance of the mouse and new glides are available from Logitech’s website (for a small fee).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very nice looking and works very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Aight

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine, just one problem: It didn't magically make me the greatest gamer of all time just by buying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and functional mouse for computer gaming.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Scroll is touchy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using the scroll button it tends to slide back up after scrolling down

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Tmodellas. If you're having issues with the hyper-scrolling, I would recommend using the button under the scroll wheel to switch to the ratchet scrolling. This should fix the issue of the page scrolling back up. If you have any other issues, feel free to reach out to Logitech Support. Thank you for your feedback and for shopping Logitech G. - Logitech

  • Rated 5 out of 5 stars

    Perfect gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! The best gaming mouse I ever bought! Recomended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    clicky lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well so far but scared of the left click stopping reviews, light is subtle

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this mouse for gaming, read a lot of reviews before purchasing, it was everything I’ve expected

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken out of box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expect an item to be in perfect working condition when I get it... it was not. One of the DPI lights is out.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice wired gaming mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Haven't really tried it much with games, but it feels good and has lots of programmable buttons.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only took about 6 months of gaming for both left and right click to stop working

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, Vets! I'm sorry to hear about your experience with the G502 Hero mouse! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The G502 Hero has a 2-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech

  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Can set up multiple game macros with the Logitech software

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 3 out of 5 stars

    good mouse

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one for my wife she loves it and keeps changing color patterns

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but bad at the same time wouldn’t recommend

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Work for the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok for the price. Rolly wheel is a bit stiff. Otherwise good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3 of 5 fail by double click left button.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been use Logitech mouse 20 years, bought 4 of G502 Hero within 3 years get one emplacement because double click. Now, 3 of 5 are having double click issues after out of warranty. I don't use this mouse for gaming but I am worrier double sale or buy on the market now.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Derick,
      I am sorry that the G502 Hero did not work as expected. Contact Logitech support if you think the device has a manufacturer's defect. I will record your product insight and pass it on for further investigation. Logitech appreciates your product review. - Leo from Logitech