Customer Ratings & Reviews

the mouse is pretty good; however, after 11 month the double clicking problem appear. their customer support is terrible since they wont reply you. for this expensive mouse, i expected about 2 years till it broke.

This is the only kind of mouse I use, but this one's right mouse button stopped working less than 3 months after use. I purchased a different model g502 hero and it has worked great.

The mouse has worked well until recently, where it constantly double clicks no matter how lightly I push the left mouse button. This is after I already had to return this mouse once because of problems with the wheel. Along with that, my other Logitech mice (G203) that I bought for my laptop has a side button that doesn't always work. So I'm learning that it's best to steer clear of Logitech mice for the foreseeable future until they give a better answer than "Blow out the dust under the mouse to get it to work." That doesn't work as you can read about from multiple people posting online about this problem.

I've owned this mouse for 4 months and loved it the entire time I used it, until now. There is a well known issue with Logitech mice (switches), the double click when you only single click. Also while dragging a window you lose the window while dragging. To "fix" this you have to add a delay macro to your primary click, for me it was 50ms for both click and release. I should not have to be creating macros for my primary click to function properly. It's sad I'm already purchasing replacement switches to solder in

Mouse has a great feel to it, and the buttons are very tactile. You will need to download the G502 Hero software to you can customize the RGB lights and button layouts. It also comes with a long braided cable.

Whoever delivered this package this item came to my place of residence which is Assisted Living he came to the front gate and it was closed and whoever this Dunst was Place was closed I live at Greenbriar at Altamont and is open 24 hours a day 7 days a week so I don't understand why y'all accept the return that I didn't return because this man or woman whoever it was didn't have time to come to the correct entry until this thank you

I've had this mouse for a few days now. I came from the Razer Deathadder Elite so my comparison will be based mostly on using that mouse for the last couple years. My biggest complaint with this mouse is how tiny it is compared to the Deathadder. It's my fault for getting this mouse even though I tested both out side by side in the store and knew it was uncomfortably smaller. It is SIGNIFICANTLY smaller than the Razer so if you like the size of that mouse and have larger hands, this will be difficult to comfortably grip. This is a huge detriment as my hand has room to move around the mouse and not fall back into place where I would expect it to. It's something that will come with muscle memory, but the size of the mouse and the size and location of the side buttons that I've grown extremely accustomed to on the Deathadder, combined with the integral usage in-game of those buttons makes the adjustment fairly frustrating. My second complaint, again, my fault because I knew what I was getting into, is how much heavier it is. With no weights in, it is still much heavier than the Deathadder. I used to use the G9, which is heavier than this, but years of using the lighter Deathadder will require some getting used to with the added weight, not even counting the optional weights. My third, and only real complaint, is the scroll wheel, which I've taken the one star off for. There's a lot of play in the wheel, coupled with the fact that it's metal there is a noticeable rattle when you move it and it is fairly distracting and also makes it difficult to click if you use that often such as in a game. I actually just folded up 2 tiny pieces of paper on either side to "fix" it mostly and I reprogrammed the DPI shift side button to be mouse middle and I'm starting to like that better now. My next "concern" (I call it that because I don't really know if it makes an actual difference in-game, but it is something I do notice because I'm looking for it) is the lack of adjustment of lift off distance. Razer makes is really easy to adjust this setting, Logitech doesn't have this option. The Hero sensor, however, automatically calibrates to your surface but I'm not sure if that takes LOD into account. The sensor itself is phenomenal though as you would expect from any 'gaming' grade mouse today. Doesn't really set it apart, but hey, it's there. Does anyone actually use it up to 16k? Now, on to the reason why I overlooked all of these and still ended up buying this mouse. I dropped my Deathadder and the left click plastic popped out of the case and ended up bending the plastic enough that there was a noticeable gap between where the button was pushed and the switch was activated, making that button spongy and unreliable for multiple consistent button presses and releases at full speed clicking in game. The G502 was highly recommended from a lot of my friends so I decided to do give it a look. I inspected the left click of the Deathadder on display and I noticed it actually wasn't that much different from mine that had popped out of place. The G502 has almost no play between finger press to button actuation to bottoming out the button and resetting. This alone is why I bought the G502. I am getting used to the size and will eventually get used weight and relearn the button locations, but having that minimal gap in the left click is key. So to wrap this up, if you like smaller, heavier mice, and you can look past the things I've stated above then this mouse is a no brainer. If, however, you think anything I've said would be an issue to you as well, I'd look for something else or learn to love this mouse. If you can get your hands on one, I'd definitely recommend doing so.

Scroll wheel had issues out of the box. Logitech makes great mice so I think it was a one off.

Didn't even have the mouse for half a year and the scroll wheel stopped working. I bought a new mouse from a different brand around two months ago and the build quality seems to be better than this mouse. It will be hard to see me purchasing Logitech products again.

Been using the G502 Hero since 2018 I’ve purchased 10 over time. I’ve tried many other pc mouse but nothing is comparable to this mouse. Definitely this mouse is a MUST HAVE and will improve on your shooter games like cod, Tarkov, pubg etc

This is the best mouse for the price as well as options. My son loves this gaming mouse. It makes accessing all the game options easy, as the multiple buttons simplify his gameplay. He can easily change the speed of the cursor, making it convenient to switch between games and homework. He can slow the cursor down to the speed I prefer, which is slower. There is also a sensitivity option that he uses for fast-paced games.

Was a nice mouse while it lasted. As soon as my return and warranty expired, it began having issues with not clicking. Was dissapointed.

Since I bought this mouse on sale, it wasn't a bad deal. But this mouse feels cheap. It does it's sole function though of working as a mouse!

So far I have nothing but good experiences with this product. Fits my hand well, software was easy enough to use, feels great while gaming, well made. Best Buy purchase experience was also positive and the item was on sale.

It works great. The software is a bit complicated but super feature rich. It lets you cycle through tons of different profiles. It also has a very solid feel in the hand. My hands are quite big but the mouse fits decently well. 10/10 would recommend getting it.

Ergonomics, varied weights, size, software and price (5)*****. But the wire cord * for unwieldy. Really do not like the cord.

Good quality and made mouse. Fits in hand nicly, I just personallydont like so many side buttons on my mouse.

Nice mouse. The scroll wheel is pleasant. Not too heavy or large. The added mouse buttons allow for blizzard games to be played with ease. Also good where you have to have short cuts

Great price for the performance you get. The fact that there are so many buttons in convenient places that can be mapped is great.

I play games nearly every day and this mouse left click started sticking in under 6 months. I cant click anything without double clicking. What happend to producing quality products? Don't buy unless you want to buy another mouse in 6 months.