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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7463 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 366 Showing 7,301-7,320 of 7,463 reviews
  • Rated 1 out of 5 stars

    broke after in less than a year

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the right click button started acting up and either missing or double-clicking or getting stuck after less than one year. not worth it

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Amirr, sorry to hear that you are unsatisfied with your G502 Hero SE Wired Gaming Mouse. We are always looking for ways to improve our products, so we appreciate your review. Here are some tips on troubleshooting which prove to be successful. We recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors. Also, turn your mouse over and thoroughly clean any dirt or lint around the sensor lens.
      Try a different USB port on the motherboard or computer case. I hope this information proves to be helpful.


      If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

  • Rated 5 out of 5 stars

    Works and feels good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the wireless one at home for about a year now and its been great. So I got the wired one for work because I don't need the wireless functionality. One thing I will say for the wireless one.. Its 2025, micro b usb should be banned from being made today.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience! We're glad the G502 HERO is working well for you at work—and totally hear you on the micro USB gripe. Appreciate your thoughtful feedback! Logitech

  • Pros mentioned:
    Rgb lighting
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Yes!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply yes, everything that this offers and functions makes this an easy recommendation. Going past that we need to dive straight into what you get and how it works. In the box it's pretty straight forward, the mouse, some pieces of metal to put in the mouse. Past that we move into performance and this is where it shines. Convenient with its braided cable designed for durability and a tie for easy transportation. You will simply love the way this mouse glides on everything. Imagine having a perfect working mouse with percesion when your at your desk or in your bed. I also enjoyed the RGB lighting that changes colors based off my preference during it all. I love it and I hope my review has helped you in your purchases decision.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well, feels great to move around and i dont get tired after hours kf use which is nice.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear your experience has been positive. Your input helps us build better products for everyone. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best mouse I’ve used!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far my favorite mouse I’ve ever used. I’ve got medium to big hands and this mouse works perfect for me.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear the Logitech G502 HERO Wired is your favorite mouse yet! It's fantastic that it's such a perfect fit for your hand size. Thank you for sharing your positive experience! Logitech

  • Rated 1 out of 5 stars

    Wire began shorting itself making the mouse useles

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse wire began acting up and shorting the mose, it's no longer working after 8 months

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Jmanz. We're sorry to hear about your experience with the G502 mouse. I would recommend reaching out to Logitech support at https://support.logi.com/hc/en-us since you are within the 2-year warranty. We appreciate the feedback and will be taking this into consideration. Thank you. - Logitech

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently there are multiple versions of this mouse and I bought the bad one. I hated this mouse and felt awful and heavy and clunky.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry to hear you purchases the wrong version. Thank you for this review, we appreciate the feedback.

  • Pros mentioned:
    Rgb lighting

    Rated 4 out of 5 stars

    Nice mouse!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best feeling mouse once it's set up correctly. The wheel lock feels too much like it should be somewhere else because of the buttons below it. Thankfully software is available to make changes to functions of the extra buttons since they felt made too many unnecessary changes to sensitivity settings. Adjustable weights are great for increasing precision or decreasing fatigue and they are easy to change. Other than the small amount of RGB, it looks like it came from outer space and ready to command a fleet to another universe. Great deal for functionality and style.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good mouse with no latency, very high DPI limit, and adjustable weight make it the best gaming mouse I've used yet.

    I would recommend this to a friend
  • Pros mentioned:
    Buttons
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight, Quick response, easy in hand

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So on the surface, this just looks like a fancy corded mouse. Well... it is, and that is the point. Numerous extra buttons, to customize the functionality. And the first time I have seen this in a mouse, the ability to ADD custom weights to the mouse (like what they do with Golf DRIVER technology). You can truely customize this to you, and your preferences both physically and digitally. Long re-inforced cord, blue and black... slick looking. Optical relay, that is extremely sensitive (Which is good for gaming). Good option for those that want the reliability and performance advantage of a WIRED mouse.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not the same build quality as the Original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    side keys stopped working a week after i bought it couldnt return it because of all this Rona crap going on

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the G502 HERO SE mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The G502 HERO SE mouse comes with a 2 year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
      https://support.logi.com/hc/en-us/articles/360024148914

  • Rated 1 out of 5 stars

    Poor qUality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this for less than 5 min before I started experiencing double clicking issues also grub wont work

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the G502 HERO did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The G502 HERO comes with a 2 - year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through two of these since August. Terrible product. The second one is dying.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so sorry to hear the mouse is dying on you. That is definitely not normal. Luckily, this mouse comes with a 2 year warranty, so we can get that replaced for you. Simply just visit the support page for this item on the Logitech site in order to file a warranty claim. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

  • Rated 5 out of 5 stars

    Great bang for the buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the buck mouse, its my go to for mobas and fps

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so glad you’re enjoying your Logitech product. Your feedback helps us stay on track and continue delivering great experiences. Logitech

  • Rated 1 out of 5 stars

    Meh, returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had mouse wheel drift within the first three days of using it and returned immediately

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello we are sorry to hear about your issues with the G502 HERO SE . We hope that you were able to find another product in the Logi family that suited your needs. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us

  • Rated 1 out of 5 stars

    stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this since november, was great until today. Scroll wheel stopped working.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi West, Thank you for your feedback. Sorry for any inconvenience. Be sure to download the latest software for your device which can help fix minor issues of bugs. Also please check our Logitech Support on the website for your warranty information. LaShonda from Logitech

  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Gaming Mouse with Customizable Features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Black is a powerhouse at a reasonable price. With up to 11 programmable features, you can set it up to meet your own unique gaming needs to help overcome your competition. You have the option to preset your mouse for reliable and anticipated responses or make changes on the fly if your experience demands change. PROS - Fast, Responsive, Reliable - Comfortable in your hand for hours of intense usage - Smooth surface response won't get hung up or delay when you need it most - Logitech Brand and Reliability - Onboard lighting brings a great user experience to the mouse CONS - The cord seemed to get in the way a times. This may change as it is used more and the cord softens. - Only usable in a right-hand configuration (may have a lefty option if you check the stores)

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    If you have larger hands, reconsider.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I have large hands, the size of this mouse is relatively small compared to a Corsair Ironclaw, the comfort level does go down while playing for extended times. However in terms of buttons, functionality this mouse is quite responsive and I have no problems with it from that aspect. Quality and value for what you get if your hand fits comfortably is awesome. Unfortunately the quest for a mouse that fits my hand continues.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 Hero features an ergonomic design that fits comfortably in the hand, with a textured grip on the sides for enhanced control. It has customizable weights, allowing you to adjust the mouse's weight to your preference. The build quality is solid, and the buttons have a satisfying click to them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as we thought. Don't recommend it. Buy regular mouse instead

    No, I would not recommend this to a friend