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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 7,542 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent, my son is a student computer programing, he always work with mouse and he needs the best mouse because had ache in right hand, when I bought this one for him, hand's pain was removed. Thank you for this product. I usually buy everything I need from best buy, I am very pleased with best buy's survice. This mouse is comfortable to grip and is very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Gaming Mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy this mouse. I bought this one as I was looking for a mouse with more buttons, and it works well. This mouse comes with weights that are adjustable in the bottom of it, and this is a nice feature as I like a heavier mouse for online shooters. It is also nice to be able to download the Logitech G Hub to customize button layouts and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had this gaming mouse in the past which lasted about 6 years. It bit the dust recently and repurchased the same mouse (upgraded version) as liked it so much. Very responsive mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item works as advertised. My grandchildren love it. I purchased 2

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're so glad you and your grandchildren are loving the G502 HERO! Its HERO 25K sensor, customizable buttons, and vibrant RGB lighting are designed to enhance any gaming experience. We appreciate you choosing Logitech! Logitech

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The only mouse you ever need

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech hit gold with the G502 almost a decade ago and it shows today. This is the only mouse youll ever need to buy because of its price and ultimately how it feels to use. 10/10

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your enthusiastic review of the Logitech G502 HERO. Your insights on its value and user experience are appreciated. The G502 HERO's enduring popularity reflects its quality and design.

  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice gaming mouse. Very smooth and light. Love the way it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing for cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke my old one had to go back to the ol girl love the f u c k outtA this mouse if you use other keys for in game but dont need many i would go for this one and save some cash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a bit to figure out how to use the App. The customizations are endless with this mouse. I like the brake on the scroll wheel. You can use it as a free spin or with the incremental clicks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good mouse for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this mouse daily on our desktop. Works as you would expect.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback on the Logitech - G502 HERO! We're glad to hear it's meeting your expectations in daily use on your desktop. We appreciate you choosing us. Logitech

  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mouse and performs well. Good weight and no lag

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Mouse! FLY WHEEL!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd G502 wired Hero, my first one still works, bought another because I lost the bottom cover, found it 3 weeks later. I've had my first one for 3 years, my only complaint is that the rubber for the thumb rest degrades over use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech - G502 HERO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOLID - So easy to use in fact I'm never going wireless for a mouse again. I have strong desktop PC w plenty RAM Vid card etc but noticed this mouse yet improved my PC performance. I was using an entry level wireless mouse and must have been sloppy utilizing resources or how it was processing. With this G502 other than easy button layout I like how you can change the feel of the mouse by adding taking out the weights too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great mouse, it feels good and it’s buttons are good for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Excellent Gaming Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast of a gaming mouse! Features lot of buttons and programmable RGB light!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Mouse

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable mouse one of the best i had in my setup

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the Logitech G502 HERO. We're delighted to hear it's one of the best mice in your setup and that you find it very comfortable. We appreciate you sharing your experience. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite mouse in the way it feels and works. Only complaint i have is the big button on side furthest forward is sometimes awkward to press. And i wish it had more side buttons. Other than that i haven't had any functional issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this mouse!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for something that will do the job, look great and at a great price then you need to acquire the G502 mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear such enthusiasm for the Logitech G502 Hero! Your recommendation is music to our ears. Thanks for spreading the word about this fantastic mouse!

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse for gaming and casual use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse feels great in your hand and the extra buttons are easy to program and use

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse was very comfortable and feel very natural. Like the color of it too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that these mice use Omron's trouble-prone 50m switches and I am probably on borrowed time with this mouse, but it has been working fine after 7 months of light usage. Granted, I have been trying to prolong the life of it by just using it sparingly. The G502 Hero variants tend to double-click after just a few months of regular usage. If you do get one of these, I'd recommend an extended warranty or try to pick up an older Proteus Core or Proteus Spectrum version as they last a lot longer with Omron's 20m switches. The infinite scroll wheel is fantastic for productivity or office usage and the extra buttons come in handy. It's a bit too heavy (over 120g) for my preferences to use in low DPI FPS gaming, but for most other uses it is top notch. I usually just use mine for work or web browsing since it's so heavy.

    I would recommend this to a friend