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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 7,542 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Cord Not an Issue for Me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a skeptical about using a corded mouse again, but i don't even notice the cord. Love the thunbrest on this mouse. Works extremely well and is comfortable in the hand.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love that you can make the color whatever you want it! More importantly if you download the hub you can make the movement as fast or slow as you want!

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Mouse is cool

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It changes color. Has these little weights for custom feel. Very cool.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 4 out of 5 stars

    Bought by a mistake but good fit regardless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought the white version before this one. This one was $5 dollars more expensive..at first I thought it was only color that was the difference but looking at the specs on the BB site, 25600 dots per inch. So I got one. Ehh I think it may have been a typo because on the box it says 16,000 DPI...but it really doesn't matter. Its a great mouse and a great one for the collection. Logitech is a winner when it comes to accessories for your PC. Some great deals for Black Friday and in the past few weeks

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey Jason, thanks for this great review! We really appreciate the feedback. Normally you would be correct, the HERO sensor used to only go up to 16k dpi, but due to a recent software update, that has been increased to 25600! Simply download our GHub software to get access to this, as well as other features such as setting custom lighting profiles, rebinding the buttons on the side of the mouse, and more! Thank you for choosing Logitech.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good quality mouse for the price!! We have enjoyed having it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for taking the time to share your positive experience with the Logitech G502 HERO Wired Optical Gaming Mouse! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fantastic, smooth mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for a few weeks now but absolutely loving this mouse. You can add weights to it if it feels too light but just adding two for me made it thr perfect weight and super smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. Everything works perfectly. Really comfortable in your hand.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for letting us know! We're happy to hear you're finding the G502 HERO to be a comfortable and effective gaming mouse. Logitech

  • Rated 5 out of 5 stars

    Cheap and amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A staple of any gamer on this planet. Been using this for a while after moving away from my old ROCCAT kova. Logitech's software is unbeatable in terms of ease of use and the amount of stuff you can set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this mouse has withstood the test of time and that's why 10 years after its release its unchanged. you cant improve perfect.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello! Wow, 10 years and still going strong! We appreciate you letting us know the G502 HERO has stood the test of time. It's a testament to the quality and design of the product.

  • Rated 4 out of 5 stars

    Not bad at all, but the scroll wheel...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...not a fan of it. Don't get me wrong, the infinity scroll wheel itself is awesome, but it the way it's made is not as good as the wireless version. It looks like a hunk of metal whereas the wireless version is more "hollow" and from my understand, lighter. But that's just me nitpicking, other than that, it's a good mouse, especially @ $46 US. I wanted the wireless version, but It's hard to justify paying an extra $100+ just for a better mouse wheel lol. Great sensor, a bit on the heavy side for those who are into light weight mice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool. I have been using this mouse since 2018 and have never changed it because it is really easy to use.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the great feedback! We're thrilled to hear how easy the G502 HERO mouse is to use, especially after enjoying it since 2018. We appreciate you sharing your positive experience! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Superb Mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Mouse ive bought it twice because I ended up accidentally shattering my first. Would buy it again and again. The weight options they give you to add to the mouse is great, Always like heavy weight mice because I like a high sensitivity mouse. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the programmable buttons, and high DPI are very helpful for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Razer Death Adder Elite before this. It worked well, but didn’t fit nice in my hand. After trying out a few that I could get my hands on in the store, this one felt the best. Performance wise it doesn’t seem much different, but the feel is where it’s at. Also, it comes with weights that you can put inside it if you feel that it’s to light. The software for it is really good as well.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Good Enough Love the Macro Buttons

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of macro buttons that are great for gaming. Price wasn't bad either. Only issue is the software you use to program the macro buttons. It's a nightmare.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your feedback on the Logitech G502 HERO Wired Optical Gaming Mouse. We're glad you enjoy the macro buttons and the overall value of the product. We apologize for the inconvenience caused by the software. We'll continue to work on improving our software to provide a better user experience.

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great for gaming

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, every bit as good as the wireless but you will have to contend with the cord. Great response time, easy to use. One of if not the best on the market for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse, for office and gaming.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this mouse for about 90 days, I can say I really like it. It's very sensitive, which took some getting used to. I haven't had a real opportunity to program any buttons on this, but a friend who recommended said it's pretty darn easy. There is software that updates the drivers, and allows you to change the color on the mouse. I play quite a few older games (Star Wars Battlefront 2, Unreal Tournament from 1999), so I had to decrease the mouse sensitivity for those games. Based on my experience so far, I highly recommend this mouse, for either casual users and gamers as well.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your insightful review of the Logitech G502 HERO. Your experience highlights the mouse's versatility for both casual users and gamers, particularly with its customizable features. We appreciate you bringing to light the adjustability of the sensitivity, which can be helpful for users playing a variety of games.

  • Rated 4 out of 5 stars

    Solid but not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some buttons don’t map like the two next to the left clicker. Not sure if they’re a Logitech app didn’t bother. I went with a steel series mouse. Good mouse for starters.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your feedback! We’re glad you like the Logitech - G502 HERO Wired Optical Gaming Mouse, and we appreciate your input to help us get even better. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Honestly best mouse you can get

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has a good texture and weight to it that makes it really pleasing to use, and despite having so many buttons none of them ever feel like too much of a reach to use

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're glad you appreciate the G502's ergonomic design and button layout. It's crafted for comfort and precision. Thank you for your kind words!

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second g502. The first being the proteus. After receiving the mouse I noticed that the hero is lighter. The only issue I have is the spot right below the sensor the weight doesn't fit just right and if you move the mouse fast you can hear the weight rattle. Other than that it's a great mouse that I would buy again and you should buy it to. Feels nice in my large hands and works well with my palm grip. I take one star away only because of the weight issue other than that it's a 5 star mouse.

    I would recommend this to a friend