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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7412 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the G502 HERO SE Wired Optical Gaming Mouse, highlighting its comfortable feel, customizable buttons, adjustable DPI, and controllable RGB lighting. Many appreciate the weight and responsiveness of the mouse, as well as the functionality of the scroll wheel and the capabilities of the software. Some customers feel the size is small, while others prefer this wired option over wireless alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 7,412 reviews
  • Pros mentioned:
    Buttons, Comfort

    Rated 5 out of 5 stars

    Can't be beat for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome high quality gaming mouse, I really like the mappable buttons and the software they have to control it, and it feels nice to use.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse with options for weight!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mouse for gaming with games like Minecraft rocket league and Fortnite. It is great with flick shots and extra mouse button option. I like how you can change the weight of the mouse two. I got it today and have been using it for a couple hours and it is already awesome. I would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice mouse. feels good. good software. dpi can change accidentally if your finger slips but not hard to switch back.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi there, Happy to hear you enjoy the feel and software of the G502 HERO! For the DPI adjustment, consider using G HUB to set up profiles for different games to avoid accidental changes. Thanks for the review!

  • Rated 5 out of 5 stars

    Mouse is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the g502 forever and wouldn't change it for anything

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the feedback on the G502 HERO gaming mouse. We're thrilled to hear that it's been your trusted choice for so long and that you love its performance. Your loyalty and positive comments are a fantastic endorsement. Logitech

  • Rated 5 out of 5 stars

    Nice ergo mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ergo mouse. I use this for engineering work and it's solid.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're so glad to hear that the G502 mouse has been a solid choice for your engineering work! Your feedback is invaluable to us.

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good mouse

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good mouse for starters still use it till this day it’s a little heavy but for it’s price it’s good mouse and I would recommend for a first time user.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We at Logitech appreciate your continued use and endorsement of the G502 HERO! It's always rewarding to hear our products are meeting the needs of gamers.

  • Pros mentioned:
    Buttons

    Rated 5 out of 5 stars

    Listen to me !!!!!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an unusual person. I play hundreds of hours of on line games. In my opinion, after using and then returning all other gaming mice. This is the best button mouse.....by far...no joke. This most I have spent on a mouse is $179. This thing is cheap for what it gives you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming mouse with lots of customization

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this mouse to replace the Logitech G Wireless mouse that stopped working (the lasted/optics). I did get tired of replacing the batteries. This was definitely a nice wired replacement. It has all the customization I had previously with each button. The biggest addition I love in the button that drops the dpi instantly when holding it down. Great feature for FPS games looking for a quick precision shot. I also use this when I’m using photoshop and illustrator. Highly recommend this mouse that doesn’t want to spend too much on a gaming mouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a lot of mice before settling on the G502 Hero. I have larger hands and can rest on this mouse easily and all the buttons are right where I can reach them easily.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Size

    Rated 2 out of 5 stars

    Software issues plague an otherwise decent mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the build quality is good. It seems to be made with high quality materials and has some weight to it. It glides across a typical mouse pad very well with no issues. It is a bit on the smaller size for those with larger hands. All of this could be looked over if it wasn't for the horrendous software that you install to use this... Sadly I saw nothing but issues with the Logitech G Hub software. It is probably the worst peripheral management software I have ever used. Custom profiles never switched over, it constantly ignored changes and tweaks that I made, and my sensitivity would randomly change incessantly. No amount of tinkering and troubleshooting would work. I even tried different USB ports and complete reinstallation. I know I am in the minority due to the overwhelming love of this mouse by the gaming community. However, the software issues alone are enough for me to just look for something else. I will be returning as soon as I possibly can.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Hellishbutter,
      Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

  • Pros mentioned:
    Comfort, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great weight, great fit!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The weights make it sure that I find the right weigt for me. Fits my hand very well. I can reach all the buttons without it being uncomfortable. Overall great mouse, great color, great RGB.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Pertfect gaming mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perefcr gaming mouse for the price, it's smooth and comes with differenr weights to be adjust, also has many programable buttons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse I really enjoy the feel and the mouse is good for the palm stable grip

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's a great choice! The Logitech G502 HERO is a popular gaming mouse known for its comfortable design and excellent performance. The palm grip style is definitely a plus for many users.

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very responsive. Good for gaming. Nice rgb touch

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Favorite mouse

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is amazing with the ability to customize the weight and sensitivity with the Logitech app. I even forgot my wireless Logitech mouse for travel and instantly bought another 502 just because I know how well it works.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive for gaming. Able to adjust weight as well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mouse

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mouse Logitech has some great products got two of these one for me and my gf we love it you can customize 7 keys onto the mouse for easy macros so getting work done is easier. Plus it helps in alot of games instead of having to use your keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this mouse is outstanding, the color range is great and it has a really nice look on the desk. I find the software eons better than Razr's and feel it is quite an upgrade from the Razr basilisk which is the same price, but wireless. I would take this one anyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, works well, great deal all around. Could get a better mouse maybe, but far and few need a mouse better than this.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your positive feedback on the G502 HERO is much appreciated, and we're glad it's meeting your needs! We continuously strive to deliver exceptional performance for all gamers, and your insights help us achieve that. Logitech

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome wired gaming mouse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome mouse that I got a great price on. Love the advantage of being a Best Buy Total member.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled you love the Logitech G502 HERO! It's a fantastic mouse for gamers, and we're happy you were able to snag a great deal with your Best Buy Totaltech membership. Enjoy the precision, customization, and performance boost!