Customer Ratings & Reviews

Hello customer, I'm sorry to hear that you're having some issues with the G502 HERO. This can be an issue with the 502, so I would recommend navigating to Logitech's support site. There you can find troubleshooting tips and tricks, such as how to clean the device which can fix the issue.

Hello, we are sorry to hear that the G502 HERO did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you haven't done so already, please download the G-Hub software at logitechg.com . There, you'll be able to update your mouse and also customize any clicking and different mouse settings. The G502 HERO comes with a 2 - Year Warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
-Ricky from Logitech

Hi PlayBlind, thank you for your feedback! The G502 is one of the most popular gaming mice of all time. Now with the HERO sensor, LIGHTSYNC RGB, Hyper-scrolling wheel, 11-programmable buttons, GHUB gaming software and more! - Will, Logitech G.

Hi VinceJj, thank you for your feedback! We make a wide variety of mice designs and features to best suite your preferences. - Will, Logitech G.

Hi Myprotesla, Thank you for your feedback. Sorry you are having issues with your mouse. Be sure to download the software for you device to make sure it's up to date. Logitech G HUB software lets you customize Logitech G gaming mice, keyboards, headsets, speakers, and other devices. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hello Thatguy! I'm sorry to hear you're running into connection issues with the G502 mouse. If you haven't tried these already, here are a few things you can try, be sure to plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Also avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors. First you can try a different USB port on the motherboard or computer case. If that doesn't work the I would recommend disabling "USB Selective Suspend": Press the Windows key, type "Edit power plan" and press Enter. Select "Change advanced power settings". Expand the tree for "USB settings", then expand the tree for "USB selective suspend setting". Disable the option for On battery and Plugged in. Power Management for USB hubs: Press the Windows key, type "Device Manager" and press Enter. Expand the tree for "Universal Serial Bus controllers". Right-click on a hub and select Properties. Under the Power Management tab, uncheck the setting "Allow the computer to turn off this device to save power". Repeat the above steps for all items listed as hubs.You can also try updating the motherboard chipset drivers. If none of these work or you have tried them all, I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to start a warranty claim. The G502 HERO has a 2-year limited hardware warranty. Thank you so much for this feedback and I hope this helps! - Maggie from Logitech G

Hello, I am so sorry to hear that your mouse developed scroll wheel issues. This mouse does come with a 2 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hi Morgan! Sorry to see you're having hardware issues with your G502 HERO mouse. You have a 2-Year Warranty with your purchase. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024148914 Hope that helps!