Customer Ratings & Reviews
- Model:
- 910-005469
- SKU:
- 10995687
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the product's excellent overall performance, adjustable weight, and comfortable feel. They also appreciate its controllable RGB lighting, reasonable price, numerous and extra buttons, adjustable DPI, and functional scroll wheel. Conversely, some customers find its size to be small and its software to be poor. A few also express preferences or concerns regarding wireless functionality.
This summary was generated by AI based on customer reviews.
Could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ergo: feels good in hand. Usability: too many buttons for my liking. the scroll wheel is very sensitive, it just keeps rolling and rolling.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello whateveritmaybe! We're sorry to hear the G502 HERO SE isn't working out for you. For the scroll wheel, however, the button under the scroll wheel will switch between free scrolling (the one that just keeps rolling) and ratcheted scrolling (a more precise scrolling that you will feel in the wheel). I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you continue to have issues. We really appreciate the feedback! Thank you for choosing Logitech! - Maggie from Logitech
Not tight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Side buttons on on the top of the mouse instead of on the side and the scroll wheel is unhinged (by design)
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Andrew, we are sorry to hear that the G502 Hero mouse is not meeting your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. This great mouse is designed with up to 11 programmable buttons and a hyper fast scroll wheel included. The Hyper fast scroll wheel can be switched between hyper fast or ratchet mode, for more precise scrolling. There's a button you can click right below the scroll wheel that will allow you to do so. At the end of this message, I have attached a link to our support page that will help you with any FAQ's and issues you are currently experiencing. If you believe it is a hardware malfunction, you can also submit a warranty claim and we'll gladly be able to help you out. I apologize for any confusion the G502 Hero mouse may have caused. Thank you for being part of the Logitech family, have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024148914-Getting-started-G502-HERO-Gaming-Mouse
- Pros mentioned:Comfort, Weight
Beast Mode Engage
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This gaming mouse is a beast. Its ultra responsive and super comfortable for those long gaming sessions. With the companion app downloaded you can fully customize the buttons, sensitivity and responsiveness than can be saved to three profiles stored on the mouse that you can alternate between with just a click of a button. I like the option of alternating between a free scrolling mouse wheel and adding resistance too. This mouse also comes with six weights that you can install in the base (I prefer four) that really take the experience up a notch. And this thing glides like butter on my desk. Absolutely love it.
I would recommend this to a friend Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken when I got it and they wouldn’t exchange it or refund my money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! To help us assist you effectively, please provide the below information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Wheel spins
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few months then the scroll wheel lost all resistance out of nowhere and now just spins.
No, I would not recommend this to a friendCheap cord
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within about a month or two of regular use my mouse no longer connects to my computer.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That sounds like an issue. If you have not tried contacting the Logitech support yet, we'd request you to please get in touch with them as they'll let you know all the available options in helping you find a more suitable resolution.
Micro switches in mouse last no time.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second mouse like this this I've purchased. The microswitches in the left and right mouse button fail too quickly with moderate use in Photoshop and online games.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello violetian, we are sorry to hear that the G502 HERO mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The mouse comes with a two year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
https://support.logi.com/hc/en-us/articles/360024148914
worthless piece of junk, dont ever buy biggestscam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was scammed hard out of my money mouse just stopped working mid use and became unresponsive
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the troublesome experience you had with the G502 Hero Mouse. Kindly try plugging the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device and update the device's firmware on GHub. Also, test the device on a different computer and check if that helps. If the issue persists, reach out to Logi G Support for further assistance.
Luck of the draw.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good mouse ruined by cheap switches. Logitech's switches have been going down in quality over the past few years, even though they're supposed to be rated for an insanely high number of clicks. My husband has now gone through 7 or 8 mice in the past year, including 3 of these, because the switches just fail prematurely and cause random double-clicks. He's not rough on his mice; I'm far more abusive with my gaming clicks than he is, and I've had my mouse (same model) for over 3 years now.
No, I would not recommend this to a friendCould be fixed.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to loved it, but the g502 double click issue is not something to be ignored. It is noticeable and happens wayyy to much with these switches.
No, I would not recommend this to a friendHeavy mice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s better options these days. This mouse was really heavy even with all the weights off. Size is ok but if you like light mice then look else where.
No, I would not recommend this to a friendGreat mouse but!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good mouse but once you get the double clicking issues. You have to exchange and hope the next one doesn’t give you the issue
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi! Sorry to see you're having hardware issues with your G502 HERO mouse. You have a 2-Year Warranty with your purchase. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024148914 Hope that helps!
Scroll button is terrible!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good. The grip and the weight. But the scroll wheel is awful!!! There's two modes of the scroll wheel, slippery and supper slippery. It will bounce back half page when you scroll down for one page. I bought it for FPS gaming and I use the middle button to change weapons. I can't control it at all!!! I won't recommend this item until logitech improve the scroll wheel.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Alexx, Very sorry that you're experiencing issues with the scroll wheel for the G502 HERO SE. If you haven't done so already, I suggest that you download Logitech's G Hub software which will allow you to program buttons to your liking, including the scroll wheel. Here's a link https://support.logi.com/hc/en-us/articles/360025298133. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
Not really a reliable gaming mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pros: Yes there is pros, the buttons location very good and reachable, design and fitment very comfortable, weights are a plus so it feels more manageable... The Cons: the left button or click does register whenever it wants, and feel cheap, not made to last, the center scroll wheel very cheap also very sensitive it register just by placing the finger on top. for regular use would be a satisfactory mouse, but for gaming you will loose all your games ;( Bad Product Logitech, and I'm a fan of you guys
No, I would not recommend this to a friendGreat service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a Christmas gift, so cannot rate how well this works, value, etc. The sales person who helped was fantastic.
No, I would not recommend this to a friendFunny price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought it Black Friday $34.99. Then next day Saturday it’s price $29.99. So best buy kidding me?
No, I would not recommend this to a friendGood but....
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really good especially the costume weight my only problem was that after about 8 moths the wheel and right mouse buttons started to fail.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheel on the mouse moves when you move the mouse. The wheel also spins forever, it doesn’t have and resistance to it. Just go buy a razor mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Joseph, we are sorry to hear that you are unsatisfied with the G502 HERO mouse. The reason your wheel would spin for a long time and had no resistance is because it has a hyper scroll wheel feature. This feature can be turned off and on with a click of a button. That button is located directly under the scroll wheel. Once you press it, you'll hear a click and have the Scroll Wheel acting as it normally would. We apologize for any confusion and inconvenience this may have caused. We are excited to hear back from you and that you are loving the G502 HERO mouse. Have a great day. -Ricky from Logitech
Defective device.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse died after 30 minutes of use. Very disappointing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Double clicking
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse started to double click after 3 months of use. My previous mouse was Logitech MX, and it lasted me for a year before it started to have the same issue.
No, I would not recommend this to a friend