Customer Ratings & Reviews
- Model:
- 910-005469
- |
- SKU:
- 10995687
Customer reviews
Rating 4.7 out of 5 stars with 7620 reviews
(7,620 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the product's excellent overall performance, adjustable weight, and comfortable feel. They also appreciate its controllable RGB lighting, reasonable price, numerous and extra buttons, adjustable DPI, and functional scroll wheel. Conversely, some customers find its size to be small and its software to be poor. A few also express preferences or concerns regarding wireless functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Rated 1 out of 5 stars
Lasted less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very comfortable and easy to use mouse. However, it didn't last even a year before it began double clicking, and not holding a mouse press. Logitech customer support was not helpful, taking over a week to get back to me and suggesting fixes that didn't work.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Phelan, we are sorry to hear that the G502 HERO mouse did not work properly for you. We appreciate your patience, as we work hard to get to everyone on a timely manner during this worldwide pandemic. If you haven't done so already, fill out a warranty claim with us so we can get that swapped out for you. One of our support specialists will reach out to you once it's submitted. Thank you so much for being part of the Logitech family. Have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO
Rated 3 out of 5 stars
Decent
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right click button stopped working after few months but overall its good mouse
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that your right click stopped working. I would recommend contacting us via our support site for information on how to claim a warranty, as your mouse should still be within warranty.
- Pros mentioned:Weight
Rated 5 out of 5 stars
Great Wired Gaming Mouse!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse purchases aren't usually something people review, but if you're a gamer and tired of batteries running low, this is the mouse for you! It feels similar to the other Logitech Gaming wireless Mouse design, and mouse wheel is very easy to move. It almost glides as you're using it! It's easy to setup (plug and play), comes with all the buttons you'd likely need, and the weights are a nice touch! The cable is braided in a thick mesh, which should protect it from wearing out, and the mouse glides easily on pretty much any surface. For a better experience, install the Logitech Gaming Software. It makes it easy to set the buttons, and even adjust the DPI sensitivity settings. It will also allow you to customize the RGB LED's to your preference! It doesn't weigh a lot, so I added two of the weights to give the mouse a more sturdy feel. This isn't required, but some folks (like myself) like some weight on the mouse as we move it around. It's built for FPS shooters, casual games, and MMORPG's like WoW. The Sniper button is a nice touch, and made is easier to hit targets in Battlefield 1. Overall, I'm really impressed with the mouse. It had no trouble swapping between a Windows OS gaming laptop, and my Macbook. If you don't want all the fancy settings, you can simply plug and play the mouse, and start using it. I actually prefer this mouse over my Wireless logitech gaming mouse now. I'd highly recommend this!
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friend Rated 1 out of 5 stars
Faulty Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great mouse but the middle mouse button broke for me after a month of use.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendBrand response from Logitech
Posted .Hello Zack, Very sorry to hear about the middle mouse breaking on the G502 HERO Gaming Mouse. Fortunately, Logitech provides a 2-year limited hardware warranty. Here's the link to file a claim:  https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. Hope that you find this useful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
Rated 3 out of 5 stars
Nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good but I hate the 2 little bottoms next to left click
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 3 out of 5 stars
Good product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but my son decided he wanted a wireless mouse instead. So we exchanged.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 3 out of 5 stars
It’s an okay product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pro’s: Nice design, sensitive moves... con’s: too sensitive, hard to handle wheel
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Left click broke after 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left click broke after 6 months, outside the best buy return period, don't buy.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your G502 left click. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Click/Double Click Issues All the Time
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.click issue showed up very quickly. I will not purchase another one of these.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the double click issues you are experiencing. This mouse does come with a 2 year warranty through Logitech, so let us get that replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
- Pros mentioned:Rgb lighting
Rated 5 out of 5 stars
A Beast of A Mouse!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me open with, “Logitech hit the ball out of the park with this one!” I was a bit apprehensive because of the fact that this is a “wired” mouse, but the way Logitech has designed this, it is as easy to use as a “wireless” mouse. This mouse has extreme robust features such as: Sensor-The sensor on this mouse is so smooth that I literally forget that it is wired because of the nice coiled cord that accompanies this mouse. The cord is durable in strength and long in length. Moreover, I don’t feel restricted when surfing with this mouse. The programmed buttons are a force to reckon with as they give great clicking flexibility. There is a little tray that houses additional buttons if needed. The color spectrum that this mouse produces is just beautiful! The color spectrum of blue, yellow, red, purple and green is so beautiful to look at. Additionally, the colors work with the programmed buttons seamlessly. I only wish I had a gaming keyboard to accompany this beast of a mouse. To know that this lighting is customizable is another plus as well. Point & Click-the point and click on this mouse have such great precision and accuracy. Design-The design of this mouse is great as it feels so comfortable in hand, which makes it easy to maneuver no matter what type of surface it’s used on. It is wonderful to know that Logitech really has invested into the gaming industry and want to stay ahead by upgrading their products to suit their customers’ wants and needs. I have several of Logitech’s mice and with performance alike this one, I’ll definitely be a repeat customer! Well-done Logitech, you are a force to reckon with for years to come!!!
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friend Rated 3 out of 5 stars
It’s alright if ur using it as a regular mouse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok if u use it as a regular mouse but I would not recommend for gaming.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
It broke less than 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working as of today and we purchased this less than a month ago.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear the mouse is no longer functioning for you. Fortunately, this mouse has a 3 year warranty through Logitech so we can get you a replacement! Please just visit the support page for this item on Logitech.com to start the warranty claim there. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Nope
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t even last a week and pieces were falling off, however I have a serious gamer
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wheel broke in a week terrible mouse very disappointed
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendBrand response from Logitech
Posted .Hey there Jerry, I'm very sorry to hear that you've had some issues with your G502 HERO. If you didn't know, the G502 HERO has a 2 year limited warranty, so I would recommend contacting us via our support site for additional assistance and warranty information. I apologize for any inconvenience this may have caused you, and hope we can solve your issues quickly.
Rated 3 out of 5 stars
Average mouse that does everyday tasks.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wire mouse is average in comparison to other mouses in same class.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
This store sucks and has dishonest employees.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never go to this store. Cheaper on amazon don’t have to deal with dishonesty.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
I have attached a link to the “Getting Started” support page for the G502 HERO Wired Optical Gaming mouse. Please feel welcome to visit the Logitech website for product guides, software downloads and further support with Logitech products. I hope you are enjoying your G502 Gaming Mouse.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024148914
- Pros mentioned:Rgb lighting
Rated 5 out of 5 stars
Great gaming mouse.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great mouse. You can switch the scroll wheel into different modes, and increase/decrease dpi with the side buttons. The RGB isn't invasive either/
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friend - Pros mentioned:Overall performance, Weight
Rated 5 out of 5 stars
A Mouse at the top of its game!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Black is a winner for gaming use. Setting the Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Black up for use is as simple as plugging it in and then begin playing your game, because it is a plug and play device that gives the option to download additional enhanced software from the Logitech website. The auto program can switch to reassign the buttons automatically which will allow you to have a set for many other software controls. This is a quality product that comes with great stable software, plenty of customization options and can be used by a gamer or a basic computer user. The design of this mouse is great as it feels so comfortable in my hand, which makes it easier to maneuver no matter what type of surface I use it on. The bottom of the mouse has a weight holding area, whereby magnets can be used adjust the weight of the mouse. The point and click functionality on this mouse offers tremendous precision and accuracy, when playing games on my computer. The mouse and cord are sturdy and well constructed and will be of use for a lot of gaming or basic computer use.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friend Rated 1 out of 5 stars
So many extra buttons
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way too many buttons and not comfortable for gaming.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Andres. Thank you for sharing your thoughts and concerns about the G502 HERO. I'm sorry to hear that you're not satisfied with the mouse. The G502 is the #1 selling gaming mouse in the world, but its not for everyone... I'm sure there is a mouse in our lineup that is perfect for you. When it comes to gaming gear, its all personal preference.
-Charlton at Logitech
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scroll wheel broke after a month.. nice while it lasted
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Jeremey, I'm sorry that the scroll wheel broke so quickly. Logitech offers a 2 year limited warranty on the G502. Please visit support.logi.com to set up a warranty claim on the broken scroll wheel. I hope you have otherwise enjoyed the G502 mouse and all the features and design it has to offer. Thanks for being a loyal Logitech customer! Kristi from Logitech















