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Customer Ratings & Reviews

$89.99

Customer reviews

Rating 4.7 out of 5 stars with 7620 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers find value in the product's excellent overall performance, adjustable weight, and comfortable feel. They also appreciate its controllable RGB lighting, reasonable price, numerous and extra buttons, adjustable DPI, and functional scroll wheel. Conversely, some customers find its size to be small and its software to be poor. A few also express preferences or concerns regarding wireless functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 373 Showing 7,441-7,460 of 7,620 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best budget friendly gaming mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a awesome gaming mouse and for a awesome price , so many keybinds and weight

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate you taking the time to share your experience. Knowing our Logitech G502 HERO Wired Optical Gaming Mouse is working well for you makes all the difference. Thanks for being with Logitech. Logitech

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Mighty Mouse… Here I come to save the day!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always had a soft spot for Logitech accessories using several for a long time. I had the opportunity to try the new G502 Hero High Performance Gaming Mouse and I was not disappointed. There is a lot to like about this mouse. • I like my gaming mice on the heavy side and the Hero comes with five weights to tweak the weight and balance. • It has super smooth tracking with the 16K tracking sensor, serious DPI • I love Logitech’s Gaming Software that controls all Logitech accessories such as keyboards, mice, and headsets. All in one as it should be. With it you can program the 11 buttons (2 are on the scroll wheel tilt) with macros, DPI shifting, lighting and more. If there was any knock on this mouse it would possibly be the scroll wheel. Compared to the gaming mouse that I’m using now (from another manufacturer) the tactile feels a bit soft but with a little more use I'm sure I'll get used to it. This mouse at roughly $80 MSRP out-performs many that cost more. I’ll be swapping my old favorite with the G502 Hero for my daily use gaming mouse. I found a winner for sure!!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Quality mouse.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this mouse delivers. I like the fact it can be weighed down some. This mouse actually improved my gaming. From vanity standpoint, i got 3 achievements in a game i enjoy. Makes quick target acquisition simple. Buy this mouse if youre looking for a new one. I rellaced a loaner gateway that would spin out of focus when i attempted snap to targetting. The logitech app makes adjustments and macro setting very easy. I did buy this on sale so nit sure what the price is on it. Thanks Best Buy for the letting us buy n pick up later.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke wihtin a month

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. One of the buttons quit working within a month of purchase. Replaced with a Razer. Should have bought the Razer to begin with since I knew they are great but was lured in by the price of the Logitech.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Cookie, we are sorry to hear that the G502 HERO SE mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The mouse comes with a two year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

  • Rated 4 out of 5 stars

    Very good, except scroll wheel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse is very nice, you can adjust the DPI however you like, it nicely fits my slightly large hand with palm grip. The buttons are nice. But the scroll wheel is very slippery. An unfortunate accident with a vacuum killed the cord, but I won't be getting another, because of the wheel.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best gaming mouse ever

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed my son to help test out this mouse. He is an avid PC gamer and needed a new mouse to replace his Logitech G500 device. As soon as the G502 was connected, he immediately noticed a difference in responsiveness and usability. He uses the DPI button frequently to look around the various areas on the screen. The mouse syncs easily with his Logitech keyboard. I tried one of his games for a couple of hours one night using the new mouse. The feel of the mouse in my hand was very comfortable. It is larger than other gaming mice I've used in the past. It took a bit to get used to but felt very comfortable within about 10 minutes of game play. The way the mouse/cursor tracks across the screen is very smooth. It's far superior to my non-gaming mouse and even my Mac mouse. This is an impressive gaming accessory and I believe it is priced fairly for the market. I highly recommend this device.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly one of the better mouses I've ever used. I went from a diehard Corsair fan to slowly changing every peripheral I have to Logitech. The mouse is much lighter than it looks. It glides really well. My only real critique is that depending on how you hold your mouse, the dpi button can be accidentally clicked up or down. Really disruptive in shooters in the heat of battle if you're not half conscious on hand position

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the detailed feedback on the Logitech - G502 HERO. We value your insights on weight and glide performance. We note your suggestion regarding the DPI button placement and will consider it for future product enhancements.

  • Rated 1 out of 5 stars

    Left Click broken, same issue as this post

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    https://www.reddit.com/r/G502MasterRace/comments/bc57og/g502_hero_left_button_problem_replaced_already/

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi! Sorry to see you're having hardware issues with your G502 HERO mouse. You have a 2-Year Warranty with your purchase. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024148914 Hope that helps!

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    King of Mouses

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even after using the G PRO and G PRO superlight this is the mouse I always come back to, if you feel like your aim is shakey in certain games this is the mouse you need, people bash it for its heaviness but heavy is good for higher sensitivity players or shaky aimers.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your positive experience with the G502! We understand that weight preference varies among gamers. It's great to hear that its heft has been beneficial for your aim. We appreciate your feedback and are always striving to create the best possible gaming experience. Logitech

  • Rated 5 out of 5 stars

    Great Mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the performance you get. The fact that there are so many buttons in convenient places that can be mapped is great.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience—it’s always a pleasure to hear from happy customers. We’re delighted that our product is serving you well and making a difference in your day-to-day routine. We appreciate your trust in Logitech. Logitech

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Comfy mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable mouse. I like very much the button layout, and I also like the fact that you can customize the weight of the mouse so it can feel as light or heavy as you like.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great bang for the buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the buck mouse, its my go to for mobas and fps

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so glad you’re enjoying your Logitech product. Your feedback helps us stay on track and continue delivering great experiences. Logitech

  • Rated 1 out of 5 stars

    Handled the order badly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the order for and it was cancelled after time waiting for it. They didn’t even consider asking if I wanted the credit to the store or my money back.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi! Sorry to see you encountered order processing issues with your G502 Hero Mouse. If you haven't already, speak with Best Buy about why your order was cancelled and for possible solutions to get you your item.

  • Rated 5 out of 5 stars

    mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its the gold standard when it comes to mice and its hard to go wrong with it

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your feedback and happy to hear the product is working smoothly. Your experience helps us build better tools for everyone. Logitech

  • Rated 1 out of 5 stars

    broke after in less than a year

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the right click button started acting up and either missing or double-clicking or getting stuck after less than one year. not worth it

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Amirr, sorry to hear that you are unsatisfied with your G502 Hero SE Wired Gaming Mouse. We are always looking for ways to improve our products, so we appreciate your review. Here are some tips on troubleshooting which prove to be successful. We recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors. Also, turn your mouse over and thoroughly clean any dirt or lint around the sensor lens.
      Try a different USB port on the motherboard or computer case. I hope this information proves to be helpful.


      If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great mouse!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this mouse for many years now and it is phenomenal. It isn't to heavy or loud, moves great, easy to connect to programs provided by Logitech, which provides easy customization for the mouse. It is great for someone who is just starting to get into using a computer and straying away from the traditional desktop mouse or office mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear you're such a long-time fan of the G502 HERO! Logitech

  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Good sturdy mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality feel and the customizable weight is amazing

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Sounds like a great choice! The G502 HERO seems to offer a premium feel and customizable features for a great gaming experience.

  • Pros mentioned:
    Rgb lighting
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Yes!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply yes, everything that this offers and functions makes this an easy recommendation. Going past that we need to dive straight into what you get and how it works. In the box it's pretty straight forward, the mouse, some pieces of metal to put in the mouse. Past that we move into performance and this is where it shines. Convenient with its braided cable designed for durability and a tie for easy transportation. You will simply love the way this mouse glides on everything. Imagine having a perfect working mouse with percesion when your at your desk or in your bed. I also enjoyed the RGB lighting that changes colors based off my preference during it all. I love it and I hope my review has helped you in your purchases decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gaming. Very comfy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. It feels very soft and clean in the hand, with a good pad it is amazing. The laser is so good.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Thanks for the glowing feedback on the G502 HERO SE! We're thrilled it's delivering that premium feel and pinpoint laser precision, designed to elevate your grip, your game, and your entire setup with style and substance. Logitech

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently there are multiple versions of this mouse and I bought the bad one. I hated this mouse and felt awful and heavy and clunky.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry to hear you purchases the wrong version. Thank you for this review, we appreciate the feedback.