Customer Ratings & Reviews

Hello, I am sorry to hear about both yours and your girlfriends mouse! This mouse does come with a 2 year warranty through Logitech so we can get them replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello ducky, we are sorry to hear that the G502 HERO mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you have our G-hub software, you'll be able to edit different profiles and edit what each button does on the mouse. We recommend doing this so you don't have the issues that are stated on your review. We are so grateful for you honest feedback. I'll attach a FAQ also at the end of this message. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech G.  https://support.logi.com/hc/en-us/articles/360025330853--FAQ-G502-HERO-Gaming-Mouse

Hi Specex1,
Thank you for your feedback. Sorry you are having issues with your mouse. Be sure to download the software for you device to make sure it's up to date. Logitech G HUB software lets you customize Logitech G gaming mice, keyboards, headsets, speakers, and other devices. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hello BigMcLargehuge,
Thank you for choosing Logitech. I am sorry that you have experienced an issue with the scroll wheel on your G502 HERO Wired Optical Gaming Mouse; I would like to help. I have attached a link to the G502's "Getting Started" page where you will find product guides, software downloads and further support. If you have not already done so, I recommend downloading the Logitech "G-Hub" software for customizations. This mouse has a Hyper-Fast scroll wheel. The button below the wheel toggles between the two modes. Please check the setting for the scroll wheel on the mouse and within the G-Hub software if you have not already done so. The 2-Year Limited Hardware Warranty. Please visit the Logitech website for further support. I hope you will enjoy your G502 HERO Wired Optical mouse.

Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024148914

Hey there Neon, I'm very sorry to hear that your right and left click have been having some issues. I would recommend trying to blow the inside of the mouse out with a can of compressed air, as dust and dirt build up on the switches can cause this problem. If that doesn't fix it, please contact us via our support site for assistance and warranty information. -Weston from Logitech

Hi TeacherBob, Very sorry to hear about the left click issues you're having with the G502 HERO Gaming Mouse. Fortunately, the G502 HERO does have a 2 year limited hardware warranty for precisely the problem that you're experiencing. Logitech's goal is to ensure that you are completely satisfied and we take pride in the product and services that we offer, and want our customers to enjoy them just as much as we do. Here's a link to File A Claim:  https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. Hope that this clarifies the issue and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech

Hello Sinsear, So sorry to hear about the left click issues that you began experiencing with the G502 HERO. The G502 is Logitech's best-selling mouse of all-time and it comes with a 2-year limited hardware warranty. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Hopefully, you will give Logitech gaming another try in the future. Thank you for being a Logitech customer. - Richard from Logitech

Hello Meera! Sorry to hear you're having issues with your G502 HERO Wired Optical Gaming Mouse. I will say that the buttons on the G502 HERO mouse are rated to last over 50 million clicks normally, so although I am not sure what issue the right button is having exactly, I'd recommend (if you haven't done so already) trying to uninstall and reinstall the G Hub software, sometimes that could resolve the issue, and if it still persists, know that you have a 2 year warranty with Logitech, so simply go on the product page https://www.logitechg.com/en-us/products/gaming-mice/g502-hero-gaming-mouse.910-005469.html, and click Support. - Mathieu from Logitech

Hello Nick, that does sound crazy. Be sure to connect to GHUB software and check the settings. You can adjust which buttons do what, like DPI. Make sure the bottom is clean for the sensor. G502 is covered with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024148914 - Will, Logitech G.

Hello CleanAtLast,
I am sorry the G502 gaming mouse is not working as you expected. Please, reach out to Logitech customer support to claim your device's 2-Year Limited Hardware Warranty if you feel the mouse has a manufacturer defect. I will record your product insight and pass it along. Logitech appreciates your product review. - Leo from Logitech

Hello, I am so sorry to hear about the button issues you are experiencing. That is definitely not normal. let us make it right for you! This mouse comes with a 2 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps!
-Danielle from Logitech