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Customer Ratings & Reviews

$83.06

Customer reviews

Rating 4.7 out of 5 stars with 7615 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 380 Showing 7,581-7,600 of 7,615 reviews
  • Rated 5 out of 5 stars

    Great mouse for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have owned the original g502 for almost 4 years now and the scroll wheel unfortunately stopped working properly. after doing tons of research on a new mouse here i am buying another newer version of the g502. logitech has really made something special with this particular model and im glad to see its still an option after all the years of heavy use my old model got.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So sexy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made me a pro gamer filling is the 50 characters limit

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good mouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two gripes is two of the buttons are awkwardly placed and the cord gets in the way

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap switches brings the score way down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right and left switches are notorious for failing. Frequent double clicks when clicking once. Fails to hold in a click and drag. Look it up. Many guides and videos on how to replace these cheap switches. Otherwise a great mouse until the switches fail.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Truly sorry to hear about your experience with the G502 HERO. We'll definitely make sure that this is communicated with the relevant team for them to check it out. Thanks so much!

  • Rated 3 out of 5 stars

    Get a extended warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead in less than a year. Worked great when it was working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is a shame....I loved my old g502

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I genuinely like this mouse. My issue is with the components inside. I RMA'd this mouse because the right click did not function properly due to the cheap Omeron switched inside. This is a known issue. I got a replacement from Logitech except this new one has the same issue. I have the same exact issue with the new replacement 6 months latter. I Love the design and the weight of the mouse it feels amazing and loved it's performance. But having to replace this mouse every six months ? This is a pure shame. There is no fix this and This is a known well documented issue online. Many have gone a far a voiding the warrenty and replaced the switches with better ones.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Jacob. Thank you for taking the time to write your review of the G502 HERO mouse. I'm sorry to hear that you're not happy with your new G502 due to the switches failing. As you know, the warranty covers the failed switches and I hope the RMA process wasn't too cumbersome for you. Again, I'm sorry you're experiencing these issues.
      -Charlton at Logitech

  • Rated 1 out of 5 stars

    Just don't do it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a profound love of Logitech products. I own 3 G513 Blue keyboards, MX Master 2x cordless mouse, 4K, and 1080 Web Cams—all excellent products. This mouse developed the dreaded "double-click," rendering the mouse nearly useless. Worse than the double-click is the dropping of the mouse click while trying to drag something. Maddening. I bought this mouse in 2019, and I use the mouse for day-to-day work, graphics design, and video editing. I'm not a gamer. It took until now to develop the click issue. It is out of warranty by a lot, but I will NOT be replacing it with a Logitech mouse.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's disappointing and we regret to hear that the product did not meet your expectations. Your feedback is important to us, and we'll make sure to share it with the right team.

  • Rated 3 out of 5 stars

    Scroll wheel is awesome before it breaks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scroll wheel broke within the first week and now it freewheels like fidget spinner. Useless.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    G Hub is trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the basic mouse. It works nicely. I downloaded the G Hub so I could use the programable featuers. Well that rendered the mouse useless, as it wouldn't connect to it's own sofware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Unintuitive gaming setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you get it running, it’s very comfortable to use. Getting games to recognize all the input buttons by turning on on-board mode in the first place is not intuitive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok at first, but clicking and dragging is nearly impossible. When trouble shooting I found that Logitech Support acknowledges this issue but has no solution, updating firmware does nothing. It's impossible to click and drag browser windows, etc, no idea how this passed user testing, absolutely awful piece of hardware.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi there! We're sorry to hear your Logitech G502 Hero didn't work flawlessly. We understand your frustration, especially considering the price point and expectation of a smooth gaming experience. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Rated 1 out of 5 stars

    money down the drain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after two months of use the mouse died. even razer lived a year. a bad purchase, not recommended. the mouse just turned off and stopped working, attempts to connect to other PCs did not lead to anything. not recommended.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We understand your disappointment with the short lifespan of your G502 HERO Wired mouse. We apologize for the inconvenience and the failure of the product after only two months of use. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue: Logitech

  • Rated 5 out of 5 stars

    G502 master race!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with the g502, always a reliable mouse. Bought the wireless and keeping this incase it breaks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this mouse until the right click started to not function after about 6 months. It won't stay activated while I'm holding it down, which has caused me to die too many times in COD. I have been trying to file a warranty claim on the Logitech website but after making an account, registering my product, and going through various hoops, the support ticket page didn't load. Probably not worth fixing this piece of garbage anyway. I've looked it up and realized this a common issue with this product but Logitech obviously doesn't care; they will continue to sell it. Save your money and avoid this product.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Byleth666,
      Thank you for your feedback. Sorry for the inconvenience and the issues you're having with your device. For further assistance, please contact Logitech Support on the website. LaShonda from Logitech

  • Rated 1 out of 5 stars

    Buttons failed on replacement mouse too

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see by most other reviews that people love this mouse. I really wanted to love this mouse but button failures on the original mouse and the replacement mouse have ruined it for me. The left mouse button fails after just a few months causing no-click, click releasing during a drag, and multi-click, sometimes as many as 5 or more clicks at a time. Thankfully I only paid $25 for this mouse and now I know why it was discounted so heavily. I'll go through the warranty process again but this is just disappointing. I'm looking for a new mouse now.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Jeff, Truly sorry to hear about the left button issues you're having with the G502 HERO Gaming Mouse. The G502 is Logitech's best selling mouse of all time and enjoyed by millions since it's inception. Hopefully third time will be the charm. We appreciate the feedback and hope that all goes well. Thank you for choosing Logitech. - Richard from Logitech

  • Rated 1 out of 5 stars

    Not reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this mouse for design and the fact I have loved Logitech products for years. I decided to upgrade from my older logitech gaming mouse which has worked great for 10 years. The left button gave out after on 3 months becoming unresponsive most the time. Love the design and feel but this was a total waste of money and wouldn't recommend this to anyone. This isn't a fluke I purchased one at the same time for my gf and hers gave out about a week before mine.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry to hear about both yours and your girlfriends mouse! This mouse does come with a 2 year warranty through Logitech so we can get them replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

  • Rated 1 out of 5 stars

    Common double click issue, cannot recommend.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse developed the very common double clicking issue. Logitech products have taken a nose dive in quality in recent years. Did I also mention they reduced the warranty time from three years down to two years? The will not stand behind their cheap hardware. For these reasons I can no longer recommend Logitech products. There are better alternatives out there at similar price points.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    super duper!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome!!!!! so far we'll see what the future has in

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HATE HATE HATE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually hate this mouse. my thumb ALWAYS hits the back button at the worst possible time. The sensitivity of the buttons is a HUGE negative. And theres no way to adjust it. You look at the buttons, at they will randomly click. The on the fly dpi settings is also incredibly annoying. Overall, this is the worst mouse I have ever used, and I have been using mice for 30 years.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello ducky, we are sorry to hear that the G502 HERO mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you have our G-hub software, you'll be able to edit different profiles and edit what each button does on the mouse. We recommend doing this so you don't have the issues that are stated on your review. We are so grateful for you honest feedback. I'll attach a FAQ also at the end of this message. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech G.  https://support.logi.com/hc/en-us/articles/360025330853--FAQ-G502-HERO-Gaming-Mouse

  • Rated 5 out of 5 stars

    Perfect for gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for kids! My son loves this for gaming. Works well

    I would recommend this to a friend