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Customer Ratings & Reviews

$103.57

Customer reviews

Rating 4.7 out of 5 stars with 7607 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the overall performance, adjustable weight, and comfortable feel of this mouse. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. However, some customers feel the size is small and dislike the software. A few customers prefer a wired connection over wireless.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 7,607 reviews
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    New mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech-G502 HERO Wired Optical Gaming Mouse is fantastic!!! It has RGB lighting and it is perfect for gaming with friends! I would definitely recommend it for any gamer that wants/needs a new mouse!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the programable buttons, ease of scroll wheel, adjustable dpi. Looks cool lit up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I wasn't to sure about this mouse however since getting in and using it i really have nothing bad to say about it. Its response time is amazing it comes with weights so you can customize it that way. Configure the keys to whatever you want them to be all in all just a great mouse for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wheel spins like a ball bearing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good, but spinning the wheel a small amount is very tricky. Just a light touch can spin the whole wheel several times. Trying to pick options on a list by scrolling through them is difficult. Everything else is okay.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your valuable feedback on the Logitech G502 HERO Mouse. We are glad you find the mouse overall good, and we appreciate you highlighting the challenge with the sensitive scroll wheel. Your comments help us understand how to balance the high-speed scrolling feature. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Fantastic Mouse for Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse definitely took some time getting used to but I can say without a shadow of a doubt that it is much better than the mouse that I used before. The GHUB is an alright tool to go along with it. I use it here and there but I just love the way that this mouse fits into my hand. If I had to recommend this mouse to others, I most definitely would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse works flawlessly as it should and glides across the mouse pad effortlessly. Whether you’re gaming, working from home or cruising the internet, this mouse is for you.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi thee, Thanks for the great review of the Logitech G502 HERO mouse! We appreciate you highlighting its versatility for gaming, work, and everyday use, along with its smooth performance. It sounds like a great mouse for many different tasks!

  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Best mouse out there

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mouse! It fits my hands so well and had all the buttons in the right spots. Only major downside is you have to install the software to program the buttons and set the colors. However, everything else about this mouse is great. I love it so much I bought one for my work computer. And the price for these are pretty cheap.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool Colors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have gave it five stars but it's a little complicated to get used too. I keep trying to hit other buttons on accident. But overall a really nice mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price

    Rated 5 out of 5 stars

    5stars

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. So many options. Affordable. Great gaming mouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go for it, software not better than the razor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great mouse for a great price. I got this mouse for $50 and honestly was worth every penny. the software is good, so far have not had any major problems with it, only that sometimes the profiles won't update automatic. I have huge hands and sometimes I would miss click the DPI button and that was annoying but on the G Hub app you can turn that off, so it helps a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    SOLID

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for the price, no complaints, great feel in hand

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent, my son is a student computer programing, he always work with mouse and he needs the best mouse because had ache in right hand, when I bought this one for him, hand's pain was removed. Thank you for this product. I usually buy everything I need from best buy, I am very pleased with best buy's survice. This mouse is comfortable to grip and is very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best mouse for its price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mouse for my little brother's birthday and he absolutely loves it! I am currently using an older version of this mouse that a friend got me and the customization on this version is enough to get me to want to buy one for myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this mouse fits in my hand, alot of others ive tried are too small for my hands. Good macro options, dpi adjustments and rgb control in the logitech g hub software.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Glad to hear the G502 HERO fits well! G HUB lets you customize for peak performance. Happy gaming!

  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Very Good Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was perfect the macros and the buttons. Software took a month to work but when started worked well, did find the software hard to adjust due to the diffuculty in just simply deleting the macros.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Gaming Mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy this mouse. I bought this one as I was looking for a mouse with more buttons, and it works well. This mouse comes with weights that are adjustable in the bottom of it, and this is a nice feature as I like a heavier mouse for online shooters. It is also nice to be able to download the Logitech G Hub to customize button layouts and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitek gaming mouse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a longtime fan and customer of Best Buy. The guy that helped me was great! No kidding. Enthusiastic, savvy, and fun to work with. I don't know how to add an image below, but there is a photo of it above.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's fantastic to hear you're a longtime Best Buy customer! We're thrilled that you're enjoying the G502 HERO and that you had such a great experience with the salesperson who helped you. Thanks for the feedback! Logitech

  • Rated 5 out of 5 stars

    Logitech - G502 HERO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOLID - So easy to use in fact I'm never going wireless for a mouse again. I have strong desktop PC w plenty RAM Vid card etc but noticed this mouse yet improved my PC performance. I was using an entry level wireless mouse and must have been sloppy utilizing resources or how it was processing. With this G502 other than easy button layout I like how you can change the feel of the mouse by adding taking out the weights too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice gaming mouse. Very smooth and light. Love the way it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A no brainer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome very responsive. Great feel in the hand and smooth movement.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Awesome feedback! We’re thrilled the G502 HERO is giving you that responsive feel and smooth control. Thanks for sharing your experience! Logitech