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Customer Ratings & Reviews

$103.57

Customer reviews

Rating 4.7 out of 5 stars with 7607 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the overall performance, adjustable weight, and comfortable feel of this mouse. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. However, some customers feel the size is small and dislike the software. A few customers prefer a wired connection over wireless.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 7,607 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this gaming mouse. It’s on the heavier side but nothing too crazy. I love the fact that you are able to customize all buttons on the mouse on the Logitech app and customize to your liking. It also has game sync meaning that if you open up a certain game it will automatically switch to that profile and use your custom button options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A solid classic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my original 502. Didnt need it but it was on sale and my old one is 5 years old. Figuring eventually it may go… I ordered this new one. Apparently my older one was a special edition model because on this new one the scroll wheel appears cheaper and the braided cable is now a regular rubber one. They dont appear to affect performance however cosmetically it appears cheaper. I paid the same for both and probably wouldn’t purchase this again if it werent on sale. Perhaps if this lasts, in 5 years ill upgrade and get the wireless one.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience with the Logitech G502 HERO. It's great to hear that you've been happy with the overall performance of your original 502, even after five years of use.

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Mouse ive had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used a few mice before such as Razer Deathadder, even a G305 LS, and this mouse has been really comfortable and feels really smooth. love it !

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Great review! The Logitech G502 HERO seems to be a popular choice for those looking for a high-performance gaming mouse.

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Mostly good mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Good overall build quality Decent amount of customization and buttons available Has all the usual things like DPI switch and such On the more affordable side for a gaming mouse Cons: The mouse wheel is in my opinion way too loose and easy to over scroll. I guess that is necessary to allow mouse wheel left and right commands to be a thing (they aren't in basic mice) but it still feels too much. Other (more expensive) mice have better weight and customization features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    16000dpi - NOT 25K (but otherwise nice)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse itself is good for what it really is, but Best Buy has a typo (I hope...as opposed to a misrepresentation) in the specs. My son specifically choose this because it says "Maximum Sensitivity: 25600 dots per inch" in the specs, but the actual max is 16000 dpi, per the packaging. On the upside, he loves the look, feel, scroll wheel & especially the thumb rest. He is disappointed about the dpi, but it's still a big improvement over his last mouse, so he's a happy gamer overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best feature use for palm users

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommended this gaming mouse. If you are palm instead of claw user. This is great. really ergonomic and has great features such as scroll, either you can free scroll or use the ratchet scroll. Logitech has been great warranty customer service too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this gaming mouse, we’ve had zero issues out of it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive review of the Logitech G502 HERO! We're thrilled to hear you're enjoying it and have experienced zero issues. Your satisfaction is our priority. Logitech

  • Rated 5 out of 5 stars

    A good reliable mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A reliable mouse for any usage. It fits well for those with big hands.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you so much for sharing your experience with the Logitech G502 HERO! We truly appreciate your thoughtful feedback and are glad it meets your needs perfectly. Logitech

  • Rated 5 out of 5 stars

    Great starter mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this has been a great starter mouse the feel is amazing for larger hands the hot bottons make this a great asset to play games more so than a basic mouse

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're glad to hear the G502 feels great in your hands and that the programmable buttons are enhancing your gameplay. It's designed to provide comfort and control for an immersive gaming experience.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product everything okay I love my mouse is perfy

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive review of the Logitech G502 HERO. We're delighted to hear you're enjoying the mouse and finding it performs perfectly. We appreciate your feedback. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this mouse!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very well known in the PC gaming community as there are several pro gamers and streamers that use it. The mouse is a tad bit heavier than other mice but to me it is not a big deal. The mouse side buttons are placed in a nice position where my thumb can reach. Overall, I would recommend this mouse as it is of good quality and value.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fantastic, smooth mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for a few weeks now but absolutely loving this mouse. You can add weights to it if it feels too light but just adding two for me made it thr perfect weight and super smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item works as advertised. My grandchildren love it. I purchased 2

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're so glad you and your grandchildren are loving the G502 HERO! Its HERO 25K sensor, customizable buttons, and vibrant RGB lighting are designed to enhance any gaming experience. We appreciate you choosing Logitech! Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Cord Not an Issue for Me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a skeptical about using a corded mouse again, but i don't even notice the cord. Love the thunbrest on this mouse. Works extremely well and is comfortable in the hand.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent Mouse! A+

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse! I have used this mouse for several years now with no issues. This was a second purchase for my kiddo. Highly recommend! Very comfortable and reliable. We play video games a lot and preferred mostly wired devices especially with mice. Message if any questions. Take care!

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    The Mouse King

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 has long been the best mouse in the business, in my opinion. It's comfortable movement is accurate, DPI adjustment is simple. The braided cord means I have less to worry about. This mouse is the best there is. The build quality is second to none, and it's got RGB so you can be better at your games. What's not to love?

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your review and are thrilled to hear the product is performing as expected. Thanks for choosing Logitech. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Rumors Are True.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rumors are true, this is the only mouse you will ever need. Unless you have tiny tiny hands. It's accurate, fast, and appears to last forever with heavy abuse. Battery life is also great on the wireless version, I own both. They are both amazeballs.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love that you can make the color whatever you want it! More importantly if you download the hub you can make the movement as fast or slow as you want!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good mouse for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this mouse daily on our desktop. Works as you would expect.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback on the Logitech - G502 HERO! We're glad to hear it's meeting your expectations in daily use on your desktop. We appreciate you choosing us. Logitech

  • Rated 5 out of 5 stars

    Great mouse, for office and gaming.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this mouse for about 90 days, I can say I really like it. It's very sensitive, which took some getting used to. I haven't had a real opportunity to program any buttons on this, but a friend who recommended said it's pretty darn easy. There is software that updates the drivers, and allows you to change the color on the mouse. I play quite a few older games (Star Wars Battlefront 2, Unreal Tournament from 1999), so I had to decrease the mouse sensitivity for those games. Based on my experience so far, I highly recommend this mouse, for either casual users and gamers as well.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your insightful review of the Logitech G502 HERO. Your experience highlights the mouse's versatility for both casual users and gamers, particularly with its customizable features. We appreciate you bringing to light the adjustability of the sensitivity, which can be helpful for users playing a variety of games.