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Customer reviews

Rating 4.7 out of 5 stars with 7579 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 356 Showing 7,101-7,120 of 7,579 reviews
  • Pros mentioned:
    Price, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    love the G502 hero mouse

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i enjoy Logitech products and especially there G502 mouse. the software seems to have changed as it does not let me calibrate to a mouse pad or surface anymore like it used to. but the mouse tracks flawlessly and does not need that. I have there older G502 mouse and loved it. this mouse allows you to go to 16000 dpi instead of the older one that only goes to 12000 dpi. I enjoy the fact that it has a couple extra buttons but not a lot. I like having a button that lets you go up and down thru your dpi settings. and then it also has a button that when pressed will go to a specific dpi setting. I use this in fps games when I want to be able to look around fast. I like that Logitech makes it easy to sync my mouse along with my keyboard (G513). the mouse is a good size. for some it might be a bit on the big side. but I like the size and have gotten used to using it. it already has a good amount of weight to it, so I don't use the weights but if you like a heavy mouse, it has weights and many options for adding in weights. overall, love the mouse and recommend it. its a good price in my opinion for what you get. tracks very well and smoothly.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Too small if your a palm grabber

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the mouse to be too small for my hand and it caused my hand to cramp because of the way I had to hold it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is a gamer and loves that he can program this mouse for certain moves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it and has great performance in their gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and tactical. Will recommend for my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son he loves it and l All the functions makes gaming easier

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's okay.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is good, scroll wheel is way too sensitive, weights don't really do much, not much to change with the LED lighting.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Andy,
      Thank you for choosing Logitech and for taking the time to share your experience with the G502 HERO Wired Optical gaming mouse. I am sorry that you have not been impressed with your mouse. I have attached a link to the 502 HERO's "Getting Started" support page where you will find product guides, software downloads and further support so you will get the full experience. The G502 features Logitech’s exclusive dualmode hyperfast scroll wheel. Click the button right below the wheel (Button G12) to switch
      between the two modes. I hope this adjustment will improve your experience with your G502 HERO Wired Optical Gaming mouse. For further support, please visit the Logitech support website.

      Best regards,
      John at Logitech
      https://support.logi.com/hc/en-us/articles/360024148914

  • Rated 5 out of 5 stars

    Logitech

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mouse you can get. Has all the features you'll need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wired mouse. Didnt feel like spending over 100 bucks just for a mouse.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    pads on bottom fell

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems like bottom glide pads on logitech has problems both g502 proteus and hero edition have same problem, but my hero edition lasted only 3 weeks, my proteus edition still works but those pads on bottom realy messed up. currently im on the phone with logitech to see if I can get repair or exchange, but as it turns out you have to pay a charge to talk to logitech support. completly unacceptable. so yeah I think I wont be buying any logitech product ever from this point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to use and easy button configuration. Plus it looks really sleek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price only bought it because it has a free scrolling mouse wheel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the price!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of this mid-priced mouse. Precision for FPS is excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech g 502 with the hero sensor what more can I say

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable mouse to use, buttons placed well and weight adjustable is very well implemented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock solid

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse! My son loves it for play LoL with his HS team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a great gaming mouse.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my son and he loves it. He says it is really fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good value for money as the other devices are fairly expensive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Right Click Hold.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased July 7th, 2020. - Already not working. Right click doesn't hold. I thought it was kind of odd that the mouse wheel has much wobble as it does too. This mouse was recommended to me by a friend. Not impressed and didn't last long at all. Imagine the frustration when trying to ADS and getting constant scope in and out's during matches. It's not fun. The problem has gotten significantly worse over the past few days.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello customer, I'm sorry to hear that you've been having some issues with your G502 HERO mouse. It sounds to me like you're having a double click issue. First, try cleaning both the clicks with a can of compressed air, as sometimes the issue can be that dirt or dust has accumulated around the switch inside the mouse. Second, try going into your settings on your computer and adjusting double click sensitivity, as that can also solve the problem.

  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and nicely function, looks very cool with black and white color

    I would recommend this to a friend