Customer Ratings & Reviews

Hey there Hunt, and I apologize for the issues you've been having with the mouse. It sounds like GHub may not have installed properly, so I would recommend fully uninstalling and reinstalling the software to make sure that's not the issue. If you have any profiles for other devices, make sure you back those up so you don't lose them.

Hello mouseuser! I'm happy to hear that, overall, you're enjoying the G502 SE! While you're waiting, I would recommend trying some of these troubleshooting tips, if you haven't tried them already. If you have multiple devices plugged into the computer, isolate the issue by temporarily removing other USB devices on the computer and test the device. Prefer using USB 2.0 rather than USB 3.0 ports. Adjust double-click sensitivity in the Mouse Properties > Buttons tab > Double-click speed (In Mac OS X: System Preferences > Mouse > Double-Click Speed) Tick the "Double-click to open an item" in the Folder Options section of Windows Swap the primary and secondary click function for testing (For Windows: Mouse Properties > Buttons tab > Button Configuration | For Mac: System Preferences > Mouse > Primary Mouse Button). Clean the left-click button with a compressed can of air. Test the button on several programs, browser and application and check if issue is consistent. Test the mouse on another port or another PC (if available). Thank you for this feedback and for shopping Logitech G! I hope this helps! - Maggie from Logitech G

Hello Riobravo73,
I am sorry that you are constantly running with issues with the G502 Hero gaming mouse. Please, contact the Logitech support team for personalized assistance with this issue, your G502 Hero comes with a 2-Year Limited Hardware Warranty, and you should be able to get a replacement. I will record your product review and pass it on. Logitech appreciates your product review. - Leo from Logitech

Hey there Sid, thank you for this great review of the G502 Hero! We really appreciate the feedback. If you haven't already, feel free to download the Logitech GHub software to gain access to even more customization options for your mouse, such as custom button mapping, RGB customization, and custom DPI settings. Thank you for being a Logitech customer!

Hey there Mike, thanks for this awesome review of the G502 hero! If you haven't done so already, fell free to download our GHub software to further customize the mouse with DPI and RGB profiles as well as setting custom button mapping for all the extra buttons. Thank you for being a Logitech customer!

Thank you for sharing your feedback for the G502 HERO mouse. We're glad to hear that you enjoy using the mouse. However, we apologize for the issue you encountered with the cable. We appreciate your feedback, and we'll take it into account as we work towards improving our products. If you require any assistance or have further questions, please don't hesitate to reach out to our support team.