Customer Ratings & Reviews
- Model:
- 910-005469
- SKU:
- 12020164
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the product's excellent overall performance, adjustable weight, and comfortable feel. They also appreciate its controllable RGB lighting, reasonable price, numerous and extra buttons, adjustable DPI, and functional scroll wheel. Conversely, some customers find its size to be small and its software to be poor. A few also express preferences or concerns regarding wireless functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Weight
Great for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly one of the better mouses I've ever used. I went from a diehard Corsair fan to slowly changing every peripheral I have to Logitech. The mouse is much lighter than it looks. It glides really well. My only real critique is that depending on how you hold your mouse, the dpi button can be accidentally clicked up or down. Really disruptive in shooters in the heat of battle if you're not half conscious on hand position
I would recommend this to a friendBrand response from Logitech
Posted .Thank you for the detailed feedback on the Logitech - G502 HERO. We value your insights on weight and glide performance. We note your suggestion regarding the DPI button placement and will consider it for future product enhancements.
- Pros mentioned:Comfort, Weight
Comfy mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable mouse. I like very much the button layout, and I also like the fact that you can customize the weight of the mouse so it can feel as light or heavy as you like.
I would recommend this to a friend - Pros mentioned:Weight
King of Mouses
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even after using the G PRO and G PRO superlight this is the mouse I always come back to, if you feel like your aim is shakey in certain games this is the mouse you need, people bash it for its heaviness but heavy is good for higher sensitivity players or shaky aimers.
I would recommend this to a friendBrand response from Logitech
Posted .Thanks for sharing your positive experience with the G502! We understand that weight preference varies among gamers. It's great to hear that its heft has been beneficial for your aim. We appreciate your feedback and are always striving to create the best possible gaming experience.
Great Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for the performance you get. The fact that there are so many buttons in convenient places that can be mapped is great.
I would recommend this to a friendBrand response from Logitech
Posted .Thanks for sharing your experience—it’s always a pleasure to hear from happy customers. We’re delighted that our product is serving you well and making a difference in your day-to-day routine. We appreciate your trust in Logitech.
- Pros mentioned:Overall performance
Great bang for the buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for the buck mouse, its my go to for mobas and fps
I would recommend this to a friendBrand response from Logitech
Posted .We’re so glad you’re enjoying your Logitech product. Your feedback helps us stay on track and continue delivering great experiences.
Handled the order badly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made the order for and it was cancelled after time waiting for it. They didn’t even consider asking if I wanted the credit to the store or my money back.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi! Sorry to see you encountered order processing issues with your G502 Hero Mouse. If you haven't already, speak with Best Buy about why your order was cancelled and for possible solutions to get you your item.
broke after in less than a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the right click button started acting up and either missing or double-clicking or getting stuck after less than one year. not worth it
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Amirr, sorry to hear that you are unsatisfied with your G502 Hero SE Wired Gaming Mouse. We are always looking for ways to improve our products, so we appreciate your review. Here are some tips on troubleshooting which prove to be successful. We recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors. Also, turn your mouse over and thoroughly clean any dirt or lint around the sensor lens.
Try a different USB port on the motherboard or computer case. I hope this information proves to be helpful.
If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
- Pros mentioned:Weight
Great mouse!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this mouse for many years now and it is phenomenal. It isn't to heavy or loud, moves great, easy to connect to programs provided by Logitech, which provides easy customization for the mouse. It is great for someone who is just starting to get into using a computer and straying away from the traditional desktop mouse or office mouse.
I would recommend this to a friendBrand response from Logitech
Posted .We're thrilled to hear you're such a long-time fan of the G502 HERO!
- Pros mentioned:Rgb lighting
Yes!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply yes, everything that this offers and functions makes this an easy recommendation. Going past that we need to dive straight into what you get and how it works. In the box it's pretty straight forward, the mouse, some pieces of metal to put in the mouse. Past that we move into performance and this is where it shines. Convenient with its braided cable designed for durability and a tie for easy transportation. You will simply love the way this mouse glides on everything. Imagine having a perfect working mouse with percesion when your at your desk or in your bed. I also enjoyed the RGB lighting that changes colors based off my preference during it all. I love it and I hope my review has helped you in your purchases decision.
I would recommend this to a friend - Pros mentioned:Overall performance, Weight
Good sturdy mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality feel and the customizable weight is amazing
I would recommend this to a friendBrand response from Logitech
Posted .Sounds like a great choice! The G502 HERO seems to offer a premium feel and customizable features for a great gaming experience.
mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its the gold standard when it comes to mice and its hard to go wrong with it
I would recommend this to a friendBrand response from Logitech
Posted .We’re grateful for your feedback and happy to hear the product is working smoothly. Your experience helps us build better tools for everyone.
Perfect for gaming. Very comfy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. It feels very soft and clean in the hand, with a good pad it is amazing. The laser is so good.
I would recommend this to a friendBrand response from Logitech
Posted .Hey! Thanks for the glowing feedback on the G502 HERO SE! We're thrilled it's delivering that premium feel and pinpoint laser precision, designed to elevate your grip, your game, and your entire setup with style and substance.
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently there are multiple versions of this mouse and I bought the bad one. I hated this mouse and felt awful and heavy and clunky.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you purchases the wrong version. Thank you for this review, we appreciate the feedback.
Wire began shorting itself making the mouse useles
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse wire began acting up and shorting the mose, it's no longer working after 8 months
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Jmanz. We're sorry to hear about your experience with the G502 mouse. I would recommend reaching out to Logitech support at https://support.logi.com/hc/en-us since you are within the 2-year warranty. We appreciate the feedback and will be taking this into consideration. Thank you. - Logitech
- Pros mentioned:Rgb lighting
Nice mouse!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best feeling mouse once it's set up correctly. The wheel lock feels too much like it should be somewhere else because of the buttons below it. Thankfully software is available to make changes to functions of the extra buttons since they felt made too many unnecessary changes to sensitivity settings. Adjustable weights are great for increasing precision or decreasing fatigue and they are easy to change. Other than the small amount of RGB, it looks like it came from outer space and ready to command a fleet to another universe. Great deal for functionality and style.
I would recommend this to a friend - Pros mentioned:Weight
Great mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good mouse with no latency, very high DPI limit, and adjustable weight make it the best gaming mouse I've used yet.
I would recommend this to a friend Lightweight, Quick response, easy in hand
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So on the surface, this just looks like a fancy corded mouse. Well... it is, and that is the point. Numerous extra buttons, to customize the functionality. And the first time I have seen this in a mouse, the ability to ADD custom weights to the mouse (like what they do with Golf DRIVER technology). You can truely customize this to you, and your preferences both physically and digitally. Long re-inforced cord, blue and black... slick looking. Optical relay, that is extremely sensitive (Which is good for gaming). Good option for those that want the reliability and performance advantage of a WIRED mouse.
I would recommend this to a friendnot the same build quality as the Original
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.side keys stopped working a week after i bought it couldnt return it because of all this Rona crap going on
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that the G502 HERO SE mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The G502 HERO SE mouse comes with a 2 year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
https://support.logi.com/hc/en-us/articles/360024148914
Poor qUality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for less than 5 min before I started experiencing double clicking issues also grub wont work
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that the G502 HERO did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The G502 HERO comes with a 2 - year warranty. Please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through two of these since August. Terrible product. The second one is dying.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the mouse is dying on you. That is definitely not normal. Luckily, this mouse comes with a 2 year warranty, so we can get that replaced for you. Simply just visit the support page for this item on the Logitech site in order to file a warranty claim. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.