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Customer Ratings & Reviews

$437.08

Customer reviews

Rating 4.7 out of 5 stars with 7615 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 7,615 reviews
  • Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful mouse. It's very ergonomic, fitting comfortably and naturally into my hand. The adjustable macro buttons make it great for gaming. Easy sensitivity adjustment on the mouse, when combined when in game sensitivity, allow for precise movement in whatever you're playing. Hard to beat quality to price ratio.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Well said! The G502 HERO is a beast ergonomic design, 11 programmable buttons, and HERO 25K sensor with up to 25,600 DPI for pinpoint accuracy. Add in customizable weights and RGB lighting, and it’s a top-tier gaming mouse that delivers serious value. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best mouse for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a few Razer mice and never really liked the fit to my hand. While this is extremely subjective, I found the Logitech Hero to fit my hand perfectly, and I like being able to control how heavy it is with the included weights. Being able to de-click the scroll wheel is also amazing when blasting through forums or lengthy menus. On the fly dpi adjustments are amazing when playing OW and swapping between different heroes with different tracking styles too!

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Solid Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse has a great feel to it. I wish the overall size was just slightly bigger, but that is the only downside I've found so far. As of this review, I've used it for about 15 hours in total and it's been great! The scroll wheel is fantastic in both scrolling options. The ability to add weights has been awesome as well. For the more casual, non-fps players, this mouse has been well worth the purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Upgrade but a Few Flaws...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse for a few months now and I absolutely love it. I am upgrading from the Corsair Glaive, so naturally, I would prefer a heavy mouse. This mouse grants you the option to add weights to the bottom of it via a small compartment, and have added as many as I could. However, I noticed that if you add a weight near the magnetic closure piece, it will make the back plate to access the weight compartment more likely to fall off, and this can result in your mouse not being able to sense the tabletop as well and overall interrupt gameplay. I remedied this by just not having a weight in that slot. Otherwise, this mouse is everything I could have wanted. I love all the buttons I can keybind and the fact I can unlock the scroll wheel. Now, here's something else that is not so great... This mouse utilizes the Logitech software to allow you to customize it, but I also have a Blue Yeti, so it also automatically links to this software. The software for the Blue Yeti is terrible, and has made is so my microphone doesn't function as well. I had to go through the trouble of completely disabling the software from modifying my Blue Yeti.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love Logitech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered for a Christmas gift for someone else seeing as I already have this mouse and love it! I love Logitech products and my brother-in-law wanted a corded computer mouse for the holidays because he's a PC gamer, so I knew this would be perfect. From my experience, this mouse is ideal for gaming (duh) or if you're a photo/video editor, cannot recommend a gaming mouse for editing enough! I've used this and other Logitech mice for editing and they work so well. Additionally, if you're a fan of RGB lights on your setup then perfect! This offers the perfect little burst of color without being obnoxious.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience—it’s always a pleasure to hear from happy customers. We’re delighted that our product is serving you well and making a difference in your day-to-day routine. We appreciate your trust in Logitech. Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 hero mouse is an excellent choice for everyday use, work from home, just about anything you could think of. I did review a lot of other products on the Internet, most of them seem like they would be viable options but, in the end, I went with Logitech. Some of the reasons for choosing Logitech were brand name, experience, and some of the products I still have are very durable and have been with me for several years. This mouse it's simple to use, there are several buttons to use back and forth scrolling up and down and paging forward and back. Very convenient. I do like the option you have to click for the scrolling button you can either choose for it to roll smoothly or traditionally with the clicks. Allowing it to roll smoothly is a great option, to me anyway, because when you want to scroll back up to the top of the page you just flick it once and it continues roll and you get back up to the top page no problem. There are options to customize this with various colors, you can go through the G hub select your product and you can customize it from there. Other customization options on the G hub are DPI you can designate different buttons for different uses whatever you feel comfortable with. Overall, I think Logitech got it right with this one. Again, this mass will more than meet your needs, yes some cases may surpass them as they have mine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and very clicky. I like that in mice! Great price too. Just dont slam it down like I did, because that will mess it up!!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    all good but scroll wheel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech g502 is a mid priced gaming mouse. It is also mid complexity. I count nine buttons which is more than I can handle. The weight and size feel about right. All the buttons click nicely. The weight can be adjusted. The Logitech Gaming Software works well to adjust lighting and button programming. One thing missing from mouse macro programming is the ability to incorporate mouse movements into macros. This limits what can be done. The one minor criticism I have is the scroll wheel whose control surface is slippery metal. Nearly all mouse scroll wheels are covered with a rubber surface to improve traction. In my opinion this mouse would be improved with rubber on the scroll wheel.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse with multiple features.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse, multiple buttons and multiple settings. The wheel has a button that can shift it from ratchet mode to free spinning mode. It has weights you can add to the bottom for a bit of heft.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Thanks for reaching out about the G502 HERO. It sounds like you're a big fan of the multiple buttons, customizable settings, and adjustable weight system. The scroll wheel with the hyper-fast scrolling mode is a great feature for navigating long webpages or documents too.

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is very versatile. You can add weight to it to make it lighter or heavier. There’s an option to have non-stop scroller or a rigid one. Plenty other buttons to bind to your mouse. Nice and simple RGB.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience with the G502 HERO! We love hearing that you're enjoying the customizable features, especially the adjustable weight system and versatile scroll wheel. It gives you a lot of control over your gaming setup.

  • Rated 3 out of 5 stars

    alright, but returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    idk if it's just me, but compared to my razer basilisk, this felt weird. the scroll wheel felt off, and the wire attached to it didn't make it feel very smooth when moving around. Try not to use it on a crowded desk where the wire will run into stuff.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re sorry to hear that the Logitech - G502 HERO Wired Optical Gaming Mouse didn’t fully meet your expectations. This isn’t the experience we want for you. Please reach out to us at socialcare@logitech.com so we can help resolve the issue Logitech

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    One word: awesome

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a fan of Logitech mice and keyboards, that said, this is an awesome, versatile gaming full size mouse. It comes with six nice sized weights to make it heavier or lighter as needed. The wire looks and feels sturdy enough to withstand all kinds of rigorous gaming. I did run into a software glitch that I had to uninstall it and reinstall it. However, it does not take away from the quality build, flexibility and speed of this toy... yes it’s a very nice toy to have. The hand rest perfectly for my case, though some small hands may find the buttons a bit far. The weight’s compartment holds them tight and so far no accidental falling like others I owned. All in all, worth putting it in the wish list.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 HERO is a top-tier wired gaming mouse, offering precision, comfort, and customization. Its HERO 25K sensor ensures ultra-accurate tracking, while the adjustable weights let you fine-tune the feel to your preference. The ergonomic design makes long gaming sessions comfortable, and the RGB lighting adds a stylish touch. With 11 programmable buttons, it's perfect for gamers who value control and versatility. A solid choice for both casual and competitive players!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the Logitech G502 HERO Wired! We're glad you're enjoying its precision, comfort, and customization options. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good after replacing my 5-year-old mouse due to wear and tear this works excellent I enjoy the many features it has. I often game and play complicated games which require keybinds and this mouse has exquisite buttons to bind spare keys to. Love it do not regret purchasing this product. Great mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear that! Thanks for your feedback and for being part of the Logitech family. Logitech

  • Pros mentioned:
    Overall performance, Weight
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Upgraded from a Razer; no regrets

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming mouse. Feels good, decent quality. The weights add very little to the feel, but you can notice it. The There are some aspects to the software arent intuitive if you're new to using something like this. but the device itself is a competent device.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Bang for your buck.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute standard for a gaming mouse, last a long time, very comfortable. Ghub can be an issue occasionally.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s always a pleasure to hear from satisfied users. Thanks for sharing your experience—it helps us keep doing what we love. Logitech

  • Pros mentioned:
    Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Solid Mouse For Gaming

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, has extra mappable buttons, weight is nice, scroll wheel unlocks, associated program is solid

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear your experience has been positive. Your input helps us build better products for everyone. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    great mouse DPI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse. Downloaded Logitech G HUB onto my computer and was able to mess around with the RGB and even DPI. It goes up to 256000 I believe. Correct me if I’m wrong. That’s an insanely high DPI if you ask me but it’s there anyway. I’m comfortable at 2400 DPI it has a solid feel and grip and comes with weights too if you want to add some on the bottom of the mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good feel and adjustable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a solid mouse with lots of easy customization right out of the box. Easily accessible weight change and DPI adjustment. Scroll wheel even has 2 different modes for faster or more precise scrolling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do and it does it well. It is comfortable in my hand and with the added weights, it feels solid and moves like a charm.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your kind words. It’s wonderful to know our Logitech G502 HERO Wired Gaming Mouse is helping you out. Thanks for choosing Logitech! Logitech