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Customer Ratings & Reviews

$437.08

Customer reviews

Rating 4.7 out of 5 stars with 7615 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 343 Showing 6,841-6,860 of 7,615 reviews
  • Rated 2 out of 5 stars

    Left mouse button double click glitch

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this mouse for four months before left mouse clicks started registering as double-clicks, and holding down the left mouse button also frequently register as double-clicks. I expect higher-quality longer-lasting micro switches for a mouse of this reputation and price...

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so sorry to hear about the double click issues you are experiencing with the mouse. Luckily, this mouse comes with a 2 year warranty through Logitech so we can get that replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

  • Rated 5 out of 5 stars

    Great product for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great precision gaming mouse. I have gigantic hands and this mouse accommodates my thumb with ease. Very solid build and the RGB is easily set on the Logitech software. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid mouse with adjustable weight

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my old mouse that I've used for over 10 yrs., but it was time to update. I got this for a great deal on sale for around $25. and it comes with extra buttons for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mouse. I repurchased this one after I had the original G502 all black. The braided cord for this mouse is a lot better then the original.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good only if sub-$40usd. HEAVY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this mouse is REALLY heavy definitely a heavy weight. dont really care for the color scheme either. kinda tacky. Scroll wheel is nice. Good buy overall if you can catch it for under $40usd. also, iCue Software sucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wired mouse

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with this mouse. I like not having to worry about batteries and the customizable buttons. For example, I have "forward" and "back" on the left side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome extra mouse

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great extra mouse for use with any laptop when moving around. logitech still makes the best products for all PC needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ended up returning this because my son decided to stick with Xbox for gaming

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 3 out of 5 stars

    This mouse seems ok, but the software GHUB...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software that comes with it it horrendous, most then time it will not even detect the mouse. These mice are also prone to double click issue, though to be fair most Logitech mouse are known to have double click issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is also adjustable in terms of weight, although I would prefer that by removing all the weights that it includes, it would be lighter

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very awesome until it stopped working

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a few months was amazing at first then it just started to jitter and double click on random stuff on the screen I did lots of troubleshooting and googled, found out lots of people had same issue and nothing fixed it. I definitely had higher hopes from this Logitech mouse.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Matchiva! Sorry to read you're having cursor sensitivity issues with your G502 mouse. If you haven't already, download the free companion software G Hub to check for updates. Also check for debris around the area where the optical sensor is moving. Sometimes little particles interfere with sensor and causes the cursor to act wonky. If you have tried that and are still having issues, don't forget you have a 2-Year Warranty for you G502 and/or can go to the support page for more tips https://support.logi.com/hc/en-us/articles/360024148914 Hope that helps!

  • Rated 3 out of 5 stars

    Logitech 502

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thumb button for DPI is too large and is worthless imo

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Gaming Mouse

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the design of the gaming mouse and very comfortable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my logitech g500s. They seemed similar enough but after using it for a few days, I had to return it. The area to rest your thumb is now impeded by the thumb button which used to be higher up on the mouse. Unless you want your thumb resting on the button, you have to hold the mouse in quite an awkward way. Also, had issues w/ the mouse having lag clicking. Never had this issue w/ any other mouse before. Glad I can return it to best buy. Not sure what I will replace my g500s w/, but going back to that one while this goes back to the store. Quite bummed though. Options are nice but the button placement is less than ideal.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Aaron! Sorry to see you're having connectivity issues with your G502 HERO mouse. You have a 2-Year Warranty with your purchase. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024148914 Hope that helps!

  • Rated 2 out of 5 stars

    Disappointing mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as comfortable as advertised and the buttons don't feel clicky enough for me. The scroll wheel is not very nice neither and failed shortly after using for a couple of days. It became loose and you could hear it rattling when moving the mouse quickly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome RGB mouse that works for gaming or just regular daily computer work. Weights come with it to adjust how light the mouse is. Only bad is Logitech Hub sometimes pain to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this mouse for our kid. Razer mouse that we bought always making a problem after using It a while. This mouse has a good quality and great grip. The kid love this mouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Design for long usage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the design, good for the long usage. does not give any painful feeling. the performance is like the others... if you like wired mouse, it is pretty good with that price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible mouse... DO NOT BUY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been a gamer all my life. I recently constructed a new PC and bought all new accessories for it. Including this mouse. After the first month I notice this mouse had terrible clicking problems and will double click in games and stop dragging things if your holding the left click button. I can not express my hate for this mouse enough. I think its a trash product and I will never buy this brand again or any accessories from best buy. I guess Ill have to start buying straight from companies and hope I never have this problem again. Its the worse feeling to get back from a business trip and just want to relax and play a game, but I cant without this mouse double clicking everything and ruining any chance of a good time. Its really a joke of a product and should be taken off the market. #trash

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse because it matches my set up and I’ve ended up loving it. I got it on sale so it was a great price too! I love the thumb rest bit in the side

    I would recommend this to a friend