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Customer Ratings & Reviews

$437.08

Customer reviews

Rating 4.7 out of 5 stars with 7615 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 366 Showing 7,301-7,320 of 7,615 reviews
  • Rated 4 out of 5 stars

    Nice mouse a bit to hevy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek mouse but to heavy great rgb cool collered mouse

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap crap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really getting sick of Logitech. I have gone through multiple g502's. Literally just the bottom feet that fade away. Embarrassing. Might as well get a trackball at this point. And Logitech's support is just atrocious. The only good thing Logitech makes is their flight simulator gear and their car simulator gear. So pathetic. Software always covers over the crappy hardware. And to be honest, it does a good job of it. I use to be a huge Logitech fan. I also used to be a huge razer fan. Also used to be a huge corsair fan. Until they all started sucking. Now the only good brand is steel series. Guess I am going to have to go with them!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for 12 yr old hand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great response time, ease of maneuverability, the best price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great mouse for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wheel is a little touchy but overall great mouse..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    its ok...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this mouse for a week but then I returned it due to not fitting my hands properly. Also the mouse feels cheap for some reason when I'm holding it. I really wanted to love this gaming mouse but I guess it just wasn't for me. Overall I think for $30 it gives really good value.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent but not wonderful

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this mouse for almost a year. It’s treated me pretty good until lately the mouse will random stop tracking and you have to almost lift it up and shake it. Recommend if on a budget and don’t want to spend more than $50 (mine was in sale at the time)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but I still prefer the steel series I have.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Left mouse click issues after five months of use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on January 14, 2021, and now left mouse click is inconsistent. Left click works two out of three times at best. Very frustrating to have the main function not be reliable. In process of contacting Logitech for a warranty claim.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great sale price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found this online and beat buy matched price. Thank uou

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    defective left button

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the left click button for this mouse is defective as others say, drag and drop became so frustrating with this mouse. All its features worth nothing while having this problem.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello customer, I'm sorry to hear that your G502 Hero is having some left click issues. If you navigate to our support site, you can find instructions on how to clean the left click, which can sometimes fix the issue.

  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good control but little a heavy. overall worth it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left and right click buttons failed in less than a year. It phantom presses and irregular intervals. Side to side motions feel weird and the middle click is hard to use. Good mouse overall while it lasted. Spend money on a better mouse.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are so sorry to hear that the G502 HERO mouse did not meet your expectations. Especially after only a year of purchasing it. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the G502 HERO mouse comes with a 2 year limited hardware warranty. Please reach out to us at our Logitech Support website to submit a warranty claim. We look forward to helping you sort this issue out. Have a great day. -Ricky from Logitech.  https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&pID=ca26fe71-7db0-11e9-bada-0d0ae3e3b87f

  • Rated 2 out of 5 stars

    Clicking and DPI Issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of these when they were sale. All 3 have the same problem with random left double clicks and loss of click when dragging windows, icons or files. On 3 occasions, I experienced ghost clicking (the mouse clicks by itself) and opened hundreds of browser windows. Also, the mouse would reset itself to the default DPI setting. Keep in mind this occurred on 3 different devices on 3 different computers. Very frustrating and not what I've come to expect from a Logitech mouse. I've come to the point where I'm not sure I will buy another Logitech mouse and have decided I will never buy this model again. The G502 I own does not have the issues I'm experiencing with the SE model.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello customer, I'm sorry to hear that you've been having some issues with your G502. For the double clicking issue, if you navigate to our support site, you can find instruction on how to clean the left click of the mouse, which can sometimes solve the issue. For DPI, I would recommend you download our GHub software, which will allow you to customize different settings on the mouse, including the DPI, and save the settings to the mouse's on board memory, meaning even if something happens to your profile, the mouse still has it saved.

  • Rated 3 out of 5 stars

    Not as good as I hoped.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works okay. The roller ball doesn't always sense every time you go up or down, so sometimes you need to go a few clicks before it responds, then it'll go multiple scrolls & you'll have to go back the other way to get where you wanted to be.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for smaller hands

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this mouse to use while playing Ghost Recon Breakpoint, and I've noticed that it would be a little more ergonomically friendly if my hand has a little larger or the mouse was shorter in overall length to easier reach the further forward buttons on the side.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gift for my son. Him and 3 of his friends have it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mouse and it works on a basic level but the program you’re supposed to download will not recognize the mouse. I would recommend something else. I’m thinking of buying a SCUF mouse I bought a Xbox controller from them and it works wonderfully.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the G502 HERO wired mouse did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
      https://support.logi.com/hc/en-us/articles/360024148914

  • Rated 3 out of 5 stars

    Good mouse

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse was great for playing games! It has a decent amount of weight, could be a con for some of you, but I personally like it. Unfortunately the mouse 1 (left click) started have some issues, one click would be equal to clicking 6-7 times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    EDU YOUR YOUR STAFF

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I DID NOT BUY THIS SET OF HEADPHONES. I CLOSED MY ACCOUNT WITH BEST BUY BECAUSE NOOOOOOOOO ONE WOULD HELP ME AND MY EMAIL DID NOT MAATCH BUT I HAD 15+ PROOF THAT IT DOES JUST LIKE I HAVE THIS FEEDBACK GOING TO BE ON MY GOOGLE MAPS PAGE.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello customer, I'm sorry to hear that you had some issues with your G502 Hero mouse. For further assistance with any issues you might have as well as warranty information, please feel free to visit our support site. I apologize for any inconvenience this may have caused you.

  • Rated 1 out of 5 stars

    Lasted less than 6 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse lasted just over 6 months before developing double-click issues with both Right and Left mouse buttons. Only after buying it did I look at the Logitech support forums, and see that it's a known issue that Logitech hasn't fixed.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry to hear about the double click issues you are experiencing with the mouse. Luckily, this mouse comes with a 2 year warranty through Logitech so we can get that replaced for you!. Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.