Customer Ratings & Reviews
- Model:
- 910-005469
- |
- SKU:
- 12375109
Customer reviews
Rating 4.7 out of 5 stars with 7615 reviews
(7,615 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the mouse's fantastic overall performance, comfortable feel, and customizable features such as adjustable weight, RGB lighting, and DPI settings. Many also appreciate its reasonable price, extra buttons, and smooth scroll wheel. However, some users find the overall size to be small, and the accompanying software is frequently criticized.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not A Spectacular Mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse starts double clicking after about 4 months of use at around 8 months of use it starts to become unbearable I will press mouse 1 or mouse 2 and it will click a second time, very annoying, if I hold down the mouse button it will click again and stop the holding down its very very frustrating I cant take screenshots or drag files. this video says it all https://youtu.be/OZyEKOpd4ec
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Specex1,
Thank you for your feedback. Sorry you are having issues with your mouse. Be sure to download the software for you device to make sure it's up to date. Logitech G HUB software lets you customize Logitech G gaming mice, keyboards, headsets, speakers, and other devices. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
A decent mouse if not as fragile as tissue paper.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been annoyed by mouses before, but I've never had one just refuse to function properly out of the blue with no hint of prior issue. Considering this is the first time I paid a bit more to get a 'better' mouse, I'll never be doing that again. The wheel has completely bit the dust somehow, after a few months of mild use, rendering the entire purpose of the thing moot.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello BigMcLargehuge,
Thank you for choosing Logitech. I am sorry that you have experienced an issue with the scroll wheel on your G502 HERO Wired Optical Gaming Mouse; I would like to help. I have attached a link to the G502's "Getting Started" page where you will find product guides, software downloads and further support. If you have not already done so, I recommend downloading the Logitech "G-Hub" software for customizations. This mouse has a Hyper-Fast scroll wheel. The button below the wheel toggles between the two modes. Please check the setting for the scroll wheel on the mouse and within the G-Hub software if you have not already done so. The 2-Year Limited Hardware Warranty. Please visit the Logitech website for further support. I hope you will enjoy your G502 HERO Wired Optical mouse.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024148914
Rated 1 out of 5 stars
Right and left click
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse lasts good for about a few months but after that is when it goes bad. after those few months, the mouse's left click will start to act up like not being able to hold. then the same thing will happen to the right. I wouldn't buy this mouse
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there Neon, I'm very sorry to hear that your right and left click have been having some issues. I would recommend trying to blow the inside of the mouse out with a can of compressed air, as dust and dirt build up on the switches can cause this problem. If that doesn't fix it, please contact us via our support site for assistance and warranty information. -Weston from Logitech
Rated 4 out of 5 stars
Solid mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid mouse but attached wgts don't make a difference
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 3 out of 5 stars
Gaming Mous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recieved it earlier. Programming buttons was a little difficult. Most buttons cam only be programmed as keyboard buttons. Having the extra buttons does make some gaming easier, so I would recommend this product to otber gamers who are looking for easier game play.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these and they both have left click issues which causes accidental double-clicking and makes it difficult to drag and drop or use the Windows snipping tool. I've tried troubleshooting with Logitech but it's not worth the hassle. I'd recommend buying another brand.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi TeacherBob, Very sorry to hear about the left click issues you're having with the G502 HERO Gaming Mouse. Fortunately, the G502 HERO does have a 2 year limited hardware warranty for precisely the problem that you're experiencing. Logitech's goal is to ensure that you are completely satisfied and we take pride in the product and services that we offer, and want our customers to enjoy them just as much as we do. Here's a link to File A Claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. Hope that this clarifies the issue and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Rated 3 out of 5 stars
great mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The button location are solid enough for me to be satisfied the only issue I have with this mouse is that the scroll wheel now spins freely and is one hell of a headache playing most fps games as the wheel usually switches weapons in most games.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
PIECE OF JUNK!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is junk I used it one and never again it is so heavy that you can barley move IT IS NOT GOOD FOR GAMING AT ALL I would not recommend buy it!!!
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
I would recommend this to a friendRated 1 out of 5 stars
The left click messes up after a while.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look into it yourselves, the left click starts really messing up. It is a faulty design issue so it is INEVITABLE to happen. I recommend any other model than logitech's mice for this reason.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Sinsear, So sorry to hear about the left click issues that you began experiencing with the G502 HERO. The G502 is Logitech's best-selling mouse of all-time and it comes with a 2-year limited hardware warranty. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Hopefully, you will give Logitech gaming another try in the future. Thank you for being a Logitech customer. - Richard from Logitech
Rated 1 out of 5 stars
Something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly go buy something else, within a few months the right mouse button will start to give you issues. Worst mouse i've ever purchased.
This review is from Logitech - G502 HERO Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Meera! Sorry to hear you're having issues with your G502 HERO Wired Optical Gaming Mouse. I will say that the buttons on the G502 HERO mouse are rated to last over 50 million clicks normally, so although I am not sure what issue the right button is having exactly, I'd recommend (if you haven't done so already) trying to uninstall and reinstall the G Hub software, sometimes that could resolve the issue, and if it still persists, know that you have a 2 year warranty with Logitech, so simply go on the product page https://www.logitechg.com/en-us/products/gaming-mice/g502-hero-gaming-mouse.910-005469.html, and click Support. - Mathieu from Logitech
Rated 1 out of 5 stars
Never had a worse mouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand how a single mouse could have so many issues. Issues: -Both left and right mouse button randomly double-click when attempting single click. - Left and right mouse buttons do not always register as being held down. Ironically the problem is worsened the the harder the button is held. -The button that adjusts the DPI is too sensitive. I often accidentally change the DPI by bumping the button but not actually clicking it. -The mouse pointer will frequently move around without me even touching the mouse. The problem is worse with using the mouse; the mouse pointer will move erratically when making small movements.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Nick, that does sound crazy. Be sure to connect to GHUB software and check the settings. You can adjust which buttons do what, like DPI. Make sure the bottom is clean for the sensor. G502 is covered with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024148914 - Will, Logitech G.
Rated 1 out of 5 stars
Do NOT buy this mouse.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello. For starters, I’m used to gaming peripherals, and I’m used to them working. I’ve seen people having double click issue with it later down the line, but there’s no excuse to it FLAT OUT not working the moment I plugged it in to my PC. None of the extra buttons worked, the lighting shut off immediately, the left and right clicks didn’t work, the only thing that did work was the sensor, and even that skipped around and felt terrible. I wish I could’ve enjoyed this mouse as people seem to say it’s amazing, but I know for the future to stay away from Logitech products, as this is the second mouse in 3 months to not work.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't believe the Hype!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not waste your money, very poor click life expectancy.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello CleanAtLast,
I am sorry the G502 gaming mouse is not working as you expected. Please, reach out to Logitech customer support to claim your device's 2-Year Limited Hardware Warranty if you feel the mouse has a manufacturer defect. I will record your product insight and pass it along. Logitech appreciates your product review. - Leo from Logitech
Rated 2 out of 5 stars
Not reccomended for long term.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 years of use, the clicks are failing already.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Button Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After some time my mouse will not hold a pressed left mouse button anymore or alternatively does a double click when pressing the button once. Dissapointed by the quality of this product.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the button issues you are experiencing. That is definitely not normal. let us make it right for you! This mouse comes with a 2 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps!
-Danielle from Logitech