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Customer Ratings & Reviews

$437.08

Customer reviews

Rating 4.7 out of 5 stars with 7620 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers find value in the product's excellent overall performance, adjustable weight, and comfortable feel. They also appreciate its controllable RGB lighting, reasonable price, numerous and extra buttons, adjustable DPI, and functional scroll wheel. Conversely, some customers find its size to be small and its software to be poor. A few also express preferences or concerns regarding wireless functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 7,620 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Really nice cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable on this mouse feels so premium, it comes with weights that you can put inside the mouse but I haven’t figured out how to do that yet. The mouse feels really nice in the palm of your hand, a little slippery but nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! really smooth and easy to use it would be nice for it to be bluetooth instead of wired but over all i like this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome mouse!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome. With the Logitech software you can control lots of features and dpi settings and control them all to meet your specific needs. Unless you need an MMO mouse with 40 buttons on it this is definitely a good choice for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great WIRED mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never knew or thought that having ability to add weights to a mouse would solve problems I had been having with previous mice for years. More bells and whistles to explore! Keep working from home for pandemic interesting. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is amazing after u get the app on your computer and customize the buttons

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's good to hear you're loving your G502 HERO! It's definitely a fan favorite, and the customization options through G HUB are a game-changer

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Solid wired mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality wired mouse. Solid design, comfortable fit, positive click buttons. Don't use the color schemes, but could be useful in dark work/play areas. Tracking is solid, even across different surfaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend With the 5 buttons on the side as well as the left, right and middle click on the wheel. I rarely have to take my fingers off WASD, which improves reaction timing leading to better movement

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is the best. Absolutely love the additional weights you can put in and make it the perfect weight for your style. The buttons are perfectly placed where you aren't having to stretch your fingers into weird places.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent i use to like wireless but after tryingbcable it makes sense why pro gamers prefer it. Super ergonomic design no cramps on hand .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good "starter" mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement for my last g502 hero which I bought about 5 years ago. I noticed a few changes in build quality, for instance the cable no longer has a braided cover, and the scroll wheel is a different shade of gray. Still a good choice for a mouse with some basic gaming features.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's insightful to hear your experience with the new Logitech G502 HERO, especially as a long-time user replacing an older model. Your observation about changes in build quality, specifically the transition from a braided to a non-braided cable and a different scroll wheel shade, is a common point of discussion among G502 enthusiasts. Despite these minor aesthetic and material shifts, it's clear you still find it to be a reliable choice, providing those essential basic gaming features that have made the G502 line so popular. Logitech

  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Great for price

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good quality product that works as advertised and has had no issues so far.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the G502 HERO Wired Optical Gaming Mouse. We're glad to hear that you're satisfied with the product quality and performance.

  • Rated 5 out of 5 stars

    Great mouse overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my old mouse and it’s so much smoother. You can customize many things from weight dpi to macro. I can set custom dpi for different games which helps since i don’t have to manual switch it when playing and browsing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mouse!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the customizability of this mouse! The buttons are easy to use, and I do not click them on accident like I do with cheaper models.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Weight customization is very nice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Gaming mouse. For being new to keyboard & mouse use, this at first felt a little clunky and the many different buttons felt a little confusing for my hand, but as I've gotten used to it I appreciate the ergonomics. still learning and adapting. The best part of the mouse is customizing the weight of the mouse with the added weights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic mouse for gaming and professional work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech's HERO sensor doesn't offer an immediate difference over other previous G502 models, but the braided cable and overall texture of this model is nicer than previous versions I've owned previously. Love the shape and the additional button placement.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best mouse I’ve bought. I’ve searched for a mouse that doesn’t cramp my hands from long play times and one that has the perfect placement for buttons, this ones covers both. I recommend this to anyone looking for a new mouse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my granddaughter, age 10, and she loves it. She plays a lot of Minecraft games and wanted it for that. She wanted it when we bought it, but agreed to let me wrap up the empty box for her to open at Christmas!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mouse, especially since I have smaller hands, it fits perfectly! Love all the buttons I can customize for when I’m playing on my PC. Super user friendly! Won’t be purchasing any other mouse in the future and definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent gaming/everyday use mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming/everyday use mouse. Decent number of customizable buttons without being overwhelming. Weights made it feel stable, but just a tad too heavy for me. Will have to play around with them, otherwise great mouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mouse for FPS!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 of these now. 2 for myself and 1 for the wife. The first one broke down but it was purely my fault for being careless with it. These will perfectly fit medium hands. 100% fps mouse if you're looking to play competitively.

    I would recommend this to a friend