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Customer Ratings & Reviews

$120.75

Customer reviews

Rating 4.7 out of 5 stars with 7606 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting for its overall performance, customizable weight, and comfortable feel. Many appreciate the controllable RGB lighting, reasonable price, and extra buttons. Some customers feel the mouse is small and dislike the software, while others prefer it over wireless options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 7,606 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this mouse to replace the one I was using because its scroll wheel was acting up. This mouse is much more sensitive, and everything works very well and smoothly.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words! We’re delighted the product is performing well for you. Your feedback inspires us to keep pushing forward. Logitech

  • Rated 5 out of 5 stars

    Superp

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent produxt worth buying weights included which is insane

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you so much for sharing your wonderful experience with the Logitech - G502 HERO Wired Optical Gaming Mouse. It’s such a joy to hear from happy customers like you! We're thrilled that our product is making a positive impact on your daily routine. We truly appreciate your trust in Logitech! Logitech

  • Pros mentioned:
    Comfort, Overall performance, Weight

    Rated 5 out of 5 stars

    My favorite mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is fantastic. It comes with weights, so you can make it heavier or lighter and it's very comfortable. I can't believe it's only $50, at that price this mouse is a steal. It's quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Good mouse for gaming

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no complaints whatsoever. Comfortable in the hand

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re grateful for your feedback and happy to hear the product is working smoothly. Your experience helps us build better tools for everyone. Logitech

  • Best Buy Employee

    Rated 5 out of 5 stars

    Solid wired mouse

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer wired mice. No losing battery in the middle of gaming, or a customer call. I bought one of these for my daughter, who later switched to a wireless mouse. Now she is using this mouse again. I bought one for work and personal use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    its a good mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good mouse, although I dont really make use of the G shift key's, I have found that the mouse has some serious drawbacks when mapping a modifier key to any one of the physical sub shift keys. and by serious drawbacks, I recall a situation where it caused me to immediately begin locking a Concord battleship which was instantaneous, followed by firing off all my ships guns on the test server on EVE... needless to say my mouse lost just as fast as when it started that fight. modifier keys + key has a hit or miss by application/game in terms of working or doing something extra, but ctrl shift and alt mapped on their own will register in the game's keymapping menu. but outside of that, will not or it might be that its being ignored. the 5 custom OMM profiles are cool, and the last profile used will be the one that runs at next plug in, as well as allowing for key switching of profiles, and the 4 speed poll options have a minimal impact to the computer's resources, atleast I seems as if it uses part of its own onboard memory for smoothness and consistency as it transfers across the 3 meter long cord. its extremely durable and relatively rage proof so far as it continues to work just as good as it did brand new, although constantly in out plugging meant the velcro strap wore out quickly but getting a spare razer rubber strap over the connector without damage to either or was relatively easy and the original velcro strap can be used to suspend the wire. theres really only one defect and design flaw. the defect being the MMB has a tendency to trigger either when spinning, or even left in freespin, really really easily, just moving the mouse around will cause this, but spinlock when engaged remedies that. and the G9 button tucked away behind the spinlock button, as least for me in my experience is a very error prone button, either its pressed with or accidently inplace of the locker, or it is such a pain to press and avoid pressing which causes me plenty of trouble in and out of the action i just leave it unmapped.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Best mouse out there

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite mouse on the market, I have 3 and use them daily. I load them up with all the weights as I'm a big guy and do not like super light mice. The comfort is top notch and they have all the buttons I'd want on a mouse

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're thrilled to hear that the Logitech G502 HERO Wired is your favorite mouse on the market! Your positive feedback about its comfort, customization options (especially the weights), and button layout is fantastic. We're committed to providing high-performance gaming peripherals, and your satisfaction is our top priority. Thank you for choosing Logitech! Logitech

  • Rated 5 out of 5 stars

    Hero's mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now the third iteration of the Logitech G502 hero that I've purchased. I've been happy with every product I've purchased except for when I poured water all over it that forced me to get my third one. As all the buttons and controls I need for my gaming.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's fantastic to hear! We truly appreciate your loyal support and for choosing the Logitech G502 HERO for the third time. It's great to know it provides all the buttons and controls you need for your gaming. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My favorite wired mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these for my different systems. Accurate, able to adjust the resolution on the fly, the option to click or freewheel the wheel, and the ability to adjust the weight. Plus, it looks cool. I don't use it for gaming but will use it for Photoshop and video editing. I prefer the wired for 100% dependability--all my wireless have eventually turned jumpy, but not this. The cord is cloth and I can also attach it to my mechanical keyboard--I tape the cord under the keyboard and it only sticks out about 1 foot, so I don't have to fuss with multiple wires.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sick mouse at a great price. Got wired as I don't trust wireless with gaming. Software has a little bit of a steep learning curve but no biggie. Standard great Logitech product and and a lot of features.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear that our product is working well for you. Your review helps us understand what we’re doing right and where we can grow. Thank you for being part of the Logitech community and for taking the time to share your thoughts. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Feels good in the hand and is overall very neat

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this mouse. It comes with weights so you can change how you want it to feel in your hand and comes with toggle buttons on the side that make it faster to navigate the internet, making it feel justified even when I'm using it to work rather than to game.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your amazing review of the Logitech G502 HERO mouse! We're thrilled to hear that you love the feel, customization options, and how it enhances your productivity and gaming experience. Your positive feedback means a lot to us as we continue to provide exceptional products that meet the needs of our customers.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mouse I’ve ever bought. I only buy this mouse now for all my computer computers.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for taking the time to share your experience. We’re delighted the product is working well for you. Your feedback means a lot. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy option

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been my go to! Super reliable, great price!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words about the Logitech G502 HERO. We truly appreciate your loyalty and are glad to know it continues to be your reliable go-to choice at a great value. Logitech

  • Rated 5 out of 5 stars

    Good Mice, Ran Into a Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of 10/27/2021 I'm using this mice with a Macbook Pro 2012, yes I know it's a bit unconventional. I was using a Razer Deathadder Essential before this, I love the two scroll wheel modes on this mice and it's adjustable DPI. Although I love this new mice I do have to admit I ran into a problem. When trying to use Logitech's G Hub interface my mice was stuck on "connecting" I tried several methods to try and fix the problem. I finally restarted my Mackbook Pro and my mice connected in less than a second. If you are running into issues with your mice I hope this helps.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Mouse With a Nice Feel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a solid gaming (even work) mouse. At first I didn't like the feel of it and the buttons seemed in the way, but after a few weeks it feels really natural and I can barely use my old mouse now that I like this one so much. I really enjoy the weights they include. It really let's you get that perfect feel. The buttons all feel nice and once you get adjusted feel natural. The rubber side grips are grippy and textured for those extra heated moments. The edges of the "skids" on the bottom are kind of a hair/dust/general grime magnet so be sure to clean them semi-regularly. I really wish the RGB was a little more prominent, it is only on the "G" logo and the DPI display, which are both usually covered by your hand or too small to notice. Just a simple band around the bottom or scroll wheel would be nice. The RGB does look nice, but the software is hit or miss. Sometimes it works, sometimes it doesn't. Do note that the DPI Indicators RGB effect is defaulted to "off" out of the box. If you want it to be continuously on you have to go into the G-Hub software and turn it to "always on". Another thing to note is that this only ships with (I think) 3 pre-loaded DPI settings, when it can store up to 5. Why they don't ship it with 5 settings is beyond me. The only way to add more is to use their G-Hub software. Overall the build quality is good, the cable is a braided "rope" style.It is fairly long which is nice if you have your PC under the desk or have a large case. It does come with an attached cable tie if you need to "shorten" it. It's a solid option that will last you years to come. !!NOTE: I did buy this item on sale for $39.99 USD!!

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Very high quality mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very high quality and has a nice feel to it. The RGB Lighting is very nice and the adjustable DPI is very useful while gaming. Scroll wheel is very easy to use. Very good product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best mouse for anyone! I personally love the extra buttons that you can use to key bind and how comfortable it is holding the mouse which is very important. RGB is good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Quick, easy to use Mouse

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] In my opinion, the 502 wired is the best around. Quick change resolution, adjustable weight, programmable buttons and more! Fits your hand perfectly too.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's fantastic to hear the G502 HERO is such a perfect fit for you. Feedback like this highlights the design elements that resonate with our users. Appreciate you sharing your positive experience. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great gaming mouse, lots of programable buttons

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customizable weight, good program to set all key binds or macros

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate you taking the time to share your experience. Knowing our product is working well for you makes all the difference. Thanks for being with Logitech. Logitech

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Fantastic mouse!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is an excellent and well-built mouse. The programmable buttons make everything so easy. I have a 60% keyboard so the media keys (volume up and down) and the delete key are done by using the FN key. With this mouse, I can program the volume keys and delete keys straight into the mouse. It's just incredibly convenient having all these programmable buttons at your fingertips. Gaming performance is great too. It is perfectly weighted out the box (for me) and comes with extra weights if you find it too light. The RGB lighting is also very pleasant. Nothing over the top but very subtle and sleek.

    I would recommend this to a friend