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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7592 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the G502 HERO SE Wired Optical Gaming Mouse, praising its overall performance, adjustable weight, and comfortable feel. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. While some find the size small and dislike the software, the mouse is generally favored over wireless alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 7,592 reviews
  • Rated 5 out of 5 stars

    My Go-To Mouse for Gaming and Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this Logitech mouse for a few weeks now, and it has completely leveled up my setup. The ergonomic design feels really natural in the hand, even during long gaming or work sessions. The customizable buttons are a game-changer. I can map macros for quick commands, which makes it super versatile for both gaming and productivity. The scroll wheel feels solid and precise, and the build quality gives me confidence it’ll last a long time. Overall, it’s a well-balanced mouse that combines comfort, performance, and customization. Definitely worth recommending!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Fantastic! We’re happy it’s working perfectly for you and that you got it at a great price with ease. Logitech

  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Rivals it's big brother and older 2nd cousin...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start off with quickly saying that you can find the exacting specs regurgitated elsewhere. I'm going to quickly sum up how this worked for me and compare it directly to some other similar items in terms of feel, usability, and stuff like that. There's enough other reviews and spec sheets out there to list off the DPI and total number of buttons, so and so forth... With that out of the way; I have quite a few Logitech items covering just about all realms you can get from them. Steering wheels, keyboards, mouses, headsets, webcams, etc etc etc. So, while I might have a little bias, they've never really disappointed me hence I keep coming back. A few years back I picked up a Performance MX (on the right in the photo) and loved it. Solid size, good weight, nothing crazy to look at, but did it's job and was comfortable. About 6 months ago I finally upgraded my 2nd PC to the G900 (on the left). Way more features, a little bit slimmer design language compared to the MX, but still had a nice weight to it that made it feel worth it's price-tag and nice in your hand. Then I get the G502 (yep, you guessed it - the one in the middle of the photo) to try out and use for work, maybe even pass along to my daughter for her setup, but after a week or two with it, I think it's going to be staying at my workstation. I didn't think I'd like it for using hours on end, but it has a slightly less aggressive design than the 900. (the MX is still the most comfortable mouse I have and if you do A LOT of PC-based work and want to stay with a conventional, non-ergo specific designed mouse, the MX deserves a look) Yes, the 502 is wired -- I don't mind one. bit. It is almost a nicer fit in my hand than the G900, and aside from the Spectrum color features and the ambidextrous capabilities, the G502 HERO gives it's big brother a strong run for it's money. (OK, for straight out performance gaming-wise, the 900 wins out. But, it costs 3x what the 502 does, soooooooooooo...) I can't help but give this anything but 5-stars. Directly compared to the others dollar-for-dollar, I'd give the G900 a 4 and the MX a 3. They each excel in their own ways, but the 502 is the best all-arounder and bang-for-the-buck pushes it well ahead of the others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast mouse , very consistent in response high quality and performance Also has weights

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you so much for the fantastic feedback! We are thrilled to hear that the Logitech G502 HERO is delivering the high-speed performance and precision you need. It’s great to know you’re making the most of the customizable weights to perfect your gaming experience! Logitech

  • Pros mentioned:
    Overall performance, Price, Weight

    Rated 5 out of 5 stars

    Quality mouse for a reasonable price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse for close to a year and I have to say it is the best mouse I've used so far. I play videogames nearly everyday on top of doing work online for school and have never experienced carpal tunnel from over use. The dpi shift is easy to utilize as well as the customizable weight. The desktop app for the mouse is always up to date and keeps everything running smoothly. Amazing mouse for the price especially since some gaming mice feel so much cheaper and can cost over $70 which is so insane. This mouse has a quality feel which the weights does help to excentuate. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    G 502

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 has a comfortable size and space on the left side that acts a bit like a thumb rest. This mouse has 9 buttons placed around it, but rather than all being thumb buttons they are spread between the thumb, index and middle finger. The buttons are fully configurable within the Logi Hub. Scroll Lock - I have been using the mouse with CAD software and find myself turning that option on and off as it is extremely useful. Disabled the scroll free spins and while enabled it steps through like a standard scroll wheel. The is also side scrolling. Mouse weights - are included and can be added to the mouse to customize how it feels. I have not added any as I prefer the standard feel of this mouse but it does make for interesting customization options.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your incredibly detailed and insightful feedback on the Logitech G502 HERO Wired Optical Gaming Mouse! We're thrilled to hear you appreciate its comfortable design, configurable buttons, the versatility of the scroll wheel with its "Scroll Lock" feature for CAD software, and the customization options with the included weights. Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Wireless

    Rated 5 out of 5 stars

    Excellent Gaming Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great piece of equipment with Logitech's reliability. I like the included weights you can add and sensitivity settings. The variety of programmable buttons and ability to unlock the scroll wheel is what sold me. The price increase for wireless wasn't worth it to me but haven't even noticed the wire: it's malleable without any kinks or bends.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the awesome review! We're glad you love the G502 HERO's features and wired performance

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great wired mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer wired mouses to avoid batteries and latency, so this one fits the bill nicely once it's on sale. It's got adjustable weight, back and forward, dpi toggle, programmable memories for personalizations, and has a nice scroll wheel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Classic

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Popular for a reason. Works great, plenty of programmable buttons

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      The G502 HERO is designed for peak performance, and we're glad the programmable buttons are serving you well. If you ever need help optimizing your macros or button assignments via G HUB, feel free to reach out to our support. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GHUB SOFTWARE IS TERRIBLE… It’s fixable just use the official logitech onboard memory manager app instead. Besides that this is the best mouse you can find at the market. -Customize profiles for different dps/sensibility with a single button (you can disable it) -Customize its physical weight. (Yes it has weights in it) -Fast click response time. -Plenty of customizable buttons :)

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We’re thrilled to hear that our product is working well for you. Your feedback helps us continue to innovate and improve. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best mouse i ever had, i dont regret the pruchase at all, its very comfortable and has great responso for.all kind of games specially for shooters, and the dpi change is great, what i also love is the wheel mouse you can click a button and it will change the speed and keep rolling with a single pull, or change to a clicky slower way to spin, very usefull for long pdf or webpages, also de personalisation of buttons is easy and the program allows you to have presets with different combinations of buttons. Just love it

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    such a sexy mice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally got the mice i’ve been wanting to own, so far i’m satisfied with it, the look is so sexy and aggressive, I just like that the two thumbs button is actually more pronounced than my previous mice (Steel series rival 3) this mice deff much heavier than the regular one you prob use, the package comes with weights that you can add under the mice but for me, I didn’t even bother using them because the mice is already heavier than my previous one. it’s something to get used to that’s for sure, having the ability to adjust my DPI from the mice extra button while in game is awesome! rgb lights are simple no light bar or anything here, but you’ll get about 4 little section of lights, that’s including the G logo. looks so much better since I also have a Logitech keyboard, I doubt i’d be switching mouse anymore, I don’t think i’m looking for anything else, only thing is getting used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Love this mouse except for one flaw..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mouse to replace the Corsair Harpoon RGB. I love the feel of the G502 Hero. Its sleek design just feels right! The adjustable weights are awesome too. One of my reasons for switching mice was because I wanted a heavier mouse because I’m a pretty strong guy with thick hands. I needed something with some weight to it. But one fatal flaw on the mouse is, occasionally I get double clicks. It’s not very often and when it does happen, it comes in spurts. After doing some research, I found that this is can be common in Logitech mice. So I definitely recommend getting the replacement plan if you purchase this mouse. Here’s some pros and cons Pros: Adjustable weight Thumb rest on side adds to extra comfort Beautiful design Mouse cable is light and nice quality Mouse shape fits hand well Sensor is super accurate Cons: Double clicks Logitech software is annoying DPI Switch is right beside LMB, so you’ll have to get used to not accidentally switching DPI Scroll wheel (although not bad) could be better quality Ultimately, I recommend this mouse with the protection plan. If not for the double clicks, I would’ve given the mouse 5 Stars.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Absolutely love this mouse!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot recommend this mouse highly enough. It's so comfortable. The buttons are super-repsonsive. The customizable weight is an interesting feature, but pretty useful. The zone lighting is nice, too. And now that it's supported under Logitech's G Hub, LightSync works properly.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse for larger hands!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a while to find something sized just right. I’m about 6’4 so to find something comfortable and easy to use takes some time. Glad I bought the mouse and I put all of the weights in it for it to be alittle on the heavy side (my preference) the cord is long, durable, and even has a Velcro strap to wrap up the excess. The scroll wheel is pretty cool with a click of a button located next to it you can switch from a normal clicking rotation to a free running wheel. Love how there are additional buttons on the side but however I think there is one unnecessary button and that’s to change the color of the logo on the mouse.... I think it’s silly but to some it may be cool??? There is one other button that will slow down the sensitivity as long as you hold it (great for a zoomed in sniper shot or other first person shooters) Long story short works great Just buy it thanks for reading my review

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Rgb lighting

    Rated 5 out of 5 stars

    Excellent Mouse with an excellent price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Long cord, RSI button works, can change colors, smooth- SMOOTH scroll wheel (very comfortable). Nothing was broke when I got it, and everything no works perfectly to a T. Thank you Best Buy for this product!!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience! We’re thrilled the product is working as intended. Your feedback helps us grow. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Probably one of the best wired mice for its price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, Logitech is just really doing a good job of making mouse sensors and the HERO sensor is evidence of that. Really ergonomic, G Hub is so much better than the old software, plenty of buttons, infinite scroll wheel, customized weight. Not much more you need from a mouse. If you have had wider mice in the past, it might take time getting used to the more narrow frame, but it doesn't take long to really get used to it. Pros: customizable weight infinite scroll wheel plenty of buttons (could be a con, depending on preferences) HERO sensor is one of the best or the best sensor on the market software helps with lighting and profiles Cons: the weights are small and smell very metallic-icy (wash your hands afterwards, but you won't smell them once they're in and covered) not much unless you don't like a narrow mouse

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Bought for deadlock moba, now I'm locked in

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is lightweight and comfortable to my big meaty claws. Button mapping requires software not mentioned in the package

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Glad the G502 HERO is giving you that winning edge in Deadlock! We appreciate the feedback on the software and are happy to hear the fit is perfect for your grip. Logitech

  • Pros mentioned:
    Overall performance, Price, Weight

    Rated 5 out of 5 stars

    All the buttons you could ask for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the excellent price this mouse goes at, the buttons, weights, customizability, and general quality of the G502 is the best mouse I'd ever want. No plan to get a different mouse any time soon :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is do good! Strong durable and works great!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s wonderful to hear that our product is meeting your needs. Your feedback is incredibly valuable and helps us continue to innovate. Thanks for being part of the Logitech community. Logitech

  • Rated 5 out of 5 stars

    Great for work too!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for gaming and for work! Has the side scrolling capability I need for large spreadsheets so I can scroll left or right with ease! Software let me customize it to fit my productivity needs just fine.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your fantastic feedback on the Logitech G502 HERO! We’re thrilled it meets both your gaming and productivity needs—your appreciation motivates us to keep innovating for versatile performance. Logitech