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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7594 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the G502 HERO SE Wired Optical Gaming Mouse, praising its overall performance, adjustable weight, and comfortable feel. Many appreciate the customizable RGB lighting, reasonable price, and extra buttons. While some find the size small and dislike the software, the mouse is generally favored over wireless alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 7,594 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Gamer mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this mouse. I wish it had a few more practical placement buttons but overall gets the job done

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your review! We’re thrilled to hear everything’s working smoothly. Your feedback helps us stay focused on what matters. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked it up on sale and is a amazing mouse. I have bigger hands and it still is a comfy fit for long sessions.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear your experience has been positive. Your feedback helps us stay focused on what matters most—our users. Thanks for supporting Logitech! Logitech

  • Rated 5 out of 5 stars

    Good gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good gaming mouse. Fast, smooth, and offers good control for gaming. It has a comfortable design, which is great when you are gaming for a long time. The weights to personalize the feel of the mouse is interesting, but I have a problem with the cover coming off and the weights falling out. That is my only issue with this mouse.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's wonderful to hear you're enjoying the Logitech G502 HERO Wired Optical Gaming Mouse for its speed, smoothness, control, and comfortable design during long gaming sessions! We appreciate your feedback regarding the customizable weights and are sorry to hear about the issue with the cover and weights falling out. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd Purchase, overall great mouse with the ability to change the bottom weight.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your kind words and for letting us know how our product is working for you. We’re thrilled that it’s meeting your needs and making a positive impact. Your feedback is incredibly valuable to us, and we’re grateful you chose Logitech. Logitech

  • Pros mentioned:
    Comfort, Rgb lighting, Weight

    Rated 5 out of 5 stars

    Excellent Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY comfortable Precise Multi function Pretty LED light Comes with optional weights for individual hand feel!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very good wired mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the ergonomics of this mouse as well as the customizable dpi. For a lower-priced mouse this has several benefits. I also like the optional weights. For me, adding a little heft to the mouse gave me a better experience with the mouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Replacement for a Logitech G9x

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am replacing a Logitech G9x with the G502. While not quite as comfortable as the G9x, this mouse is very comfortable for individuals with larger hands and I value the infinite scroll wheel. It is easy to adjust the DPI settings with the software and save them as profiles. I occasionally notice a 'double click issue' where clicking the left mouse button once registers on my computer twice. It can be frustrating, but does not occur often enough to be a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    good and simple

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is super responsive and comfortable, and the extra buttons are really useful. The weight system is a nice touch, and the sensor feels precise. My only small complaint is that it’s a bit heavy compared to ultra-light mice, but overall it works extremely well.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your feedback on the Logitech G502 HERO mouse. We appreciate you taking the time to detail your experience, including both the positives and areas for potential improvement. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mouse for gaming. I mainly play FPS and though many people think this g502 is too heavy for FPS, I actually prefer it - I think its mostly kids who can't move a heavy mouse. Plus the weight is adjustable (I use it with all weights though). Apart from gaming, the scroll wheel has infinite scroll option which is simply superior when browsing or reading. Logitech mouse and KBs are simply amazing and this mouse is one of their best.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mouse on the market. 11 buttons. Custom lighting via g-hub. Amazing mouse, even comes with weights.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 4 out of 5 stars

    Quality gaming mouse, but download its software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, this mouse feels good and is ready to use - the full suite of features, though, aren't available to you until you go to the Logitech website and install the full device software executable. That allows for the full RGB color changing, extra button action selection, and a method of altering the DPI stages for the mouse. I wish that the software installed on its own, but the extra step is easy to do with most internet connections and unlocks the full potential of this mouse. I don't use the weights for the plate on the underside of the mouse, but I know some also like those and there are enough at your disposal.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love this mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It is smooth, easy to use and it fits my hand perfectly.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for your thoughtful review. It’s great to know our product is living up to your expectations. Your support helps us keep delivering quality. Logitech

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Solid Mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my Second G502 Mouse. This one was slightly different than the first as far as the software goes. It was slightly more confusing to set up but I did eventually figure it out. Would buy again. Hopefully they fix their ease of use in their software or have better directions. As far as quality Its great. Like I said its my second I love this mouse and prob will buy another once this one stops working years form now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this mouse. It is awesome sauce. I used to have one before and it broke and i recently purchased a new one. Please go out and get one.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Appreciate you taking the time to share! It’s awesome to know our product is working well for you. Thanks for choosing Logitech. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really comfortable, just enough buttons

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: - really ergonomic, I don't fault any strain after prolonged use - really premium quality and feel, the mouse wheel is aluminum - unlike a lot of gaming nice it's not tricked out with too much LED's or gaudy logos so you can even take it to work - even without installing the program the buttons have use right out of the box, like going back in Google chrome Con: - nothing I can think of, it's a really good mouse Con: - not a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect 11-button ergonomic gaming mouse.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous model of this, which was basically the exact same thing with slightly redesigned button shapes, but the scroll wheel finally died after several years so I needed a quick replacement. This still has everything I need, and is the best gaming mouse I've ever used. The Logitech software is easy to use, and the mouse has 3 customizable profile settings, which can be switched with the middle button anytime you want. It has the basic L&R buttons, with a clickable & TILTING scroll wheel, which is really great since tilting wheels are becoming quite uncommon. Also, there is a button to allow freescrolling (spin the wheel and it keeps going, great for scrolling through long websites). There are 2 buttons just next to where your thumb rests, with a 3rd at the tip. Also, there are 2 more right next to the left mouse button, though they're easy to miss. The button to choose which profile you want can actually be remapped too. Also, the buttons aren't just a jumbled bunch like the many of the Razer mice, these are all perfectly located to easily reach. It's just a matter of remembering what you have mapped. Counting the scroll wheel as 3, the grand total of buttons that can be remapped is ELEVEN! The only problem I have with this model is that the wheel actually tilts too easily if you try to just click it. There's much more empty space next to it, and it's definitely a lot looser than the previous one, but it just takes time to get used to and isn't enough to lower my 5 star rating. There's also a wireless version of this, which costs an additional $100, so just go with what suits you best. I personally prefer corded ones myself because they're cheaper, and also so I don't have to worry about batteries, charging, or signal loss.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I love this mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The weighs that come with it are a big plus since I tend to prefer the mouse to be on the heavier side, the scroll release button also comes in handy when trying to scroll a slow scrolling website/software.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the review! The adjustable weights on the G502 HERO sound perfect for you, allowing you to personalize the weight for optimal comfort and control during gameplay. The scroll wheel release button is another handy feature for navigating long web pages or documents. We're glad you like it!

  • Rated 5 out of 5 stars

    Good but-

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is great for a starter mouse. Works on console and pc. Just a reminder, it will have delays on your clicks and pull rates. That’s the only down side. Other then that, great starter mouse for gaming

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s wonderful to hear that our product is meeting your needs. Your feedback is incredibly valuable and helps us continue to innovate. Thanks for being part of the Logitech community. Logitech

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great budget friendly gaming mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box says 16,000 DPI but via a free online update it is bumped to 25,600. This unusably high sensitivity is not necessary but it's cool to say you have. Why would you buy anything else? This mouse is affordable, reliable, and good looking. The super high 25,600 dpi is crazy at this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly—so much better than wireless—going to purchase another for my other computer

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! Knowing our product is making a difference for you is incredibly motivating. Your feedback helps us evolve. Thanks for being a part of the Logitech family. Logitech