Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$35.99
Save $34
Comp. Value: $69.99

Customer reviews

Rating 4.7 out of 5 stars with 7506 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 320 Showing 6,381-6,400 of 7,506 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great gaming mouse if you're on a budget

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello J195! I'm happy to hear you're enjoying the G502 Hero! Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if something happens in the 2-year limited hardware warranty. Thank you for the review and for shopping Logi G! - Maggie from Logi G

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great mouse

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse is great for this price. If you are chasing some high level staff, there are some other options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect mouse for work or play.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid mouse with adjustable weights that really make a difference if you are sensitive to resistance when using a mouse all day. Heavy mice will make my arms/shoulders hurt pretty fast. The adjustable weight and lots of customizable buttons make this an awesome mouse for pretty much anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great all mouse!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great all around mouse for general gaming and office work. The Logitech G hub software allows for macros customization that saves time and gives you an edge for certain games. The one drawback is the weight. Its a bit heavy for FPS games. I would recommend going with something in the g400 series instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it so much, I bought four

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replaced a Razer Adler that started double clicking after a few weeks. Exchanged the Adler three times and it started double clicking every time. Threw it in the trash and bought this. I bought three more of this since just to have extra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So smooth in all angle!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a mouse that is so smooth when you glide it on your mouse pad plus it fits perfectly into your hands! Another plus is the design, this is not the normal edges that you will see in your gaming mouse. I would love to get the wireless version, but will have to wait for the price to go down..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Mouse Around

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Logitech G402 Hyperion Fury to the Logitech G502 Hero wired and I do not see at this price why not to buy it. Was 34.99 before Black Friday and has not gone up since then. I would recommend the wired mouse for reduced input lag if you are into online gaming. Its WORTH IT !!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very customizable and comfortable mouse. Enjoying so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I would recommend any day

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech mouse is still running strong. It’s easy as plug n play

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife ordered this mouse for our 15 year old for a Black Friday Sale. She doesn’t know much about gaming. She just thought she was getting a great deal. Our son was elated he got this mouse, and went on and on about how awesome it was. My wife felt pretty impressed with herself :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price for the price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my 11 year old he couldn’t be more happy. But did complain about the G Hub application which is not detecting the device at times which is a known issue and many threads available online. But overall you can’t get any better for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Logitech G502 Hero

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    itself is a good mouse responsive good value nice quality but those buttons on the side the space between where you rest the finger and the buttons is so small i end up pressing those buttons all the time really frustrating i don't recommend this mouse at all you will have a really bad time with it only maybe if you have really small fingers

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing mouse. Sensor is iffy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The g502 Is nothing but an amazing mouse. With great mouse buttons and great clicks. The only problem I have with it is sometimes I move my mouse to fast that the tracker can’t keep up. I never had this prob with my viper ultimate.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great mouse until it starts double clicking

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second mouse(replaced under warranty) failed with right click issues, logitech won't replace it because its been 2 years since I bought the original. Don't bother with model if you play a lot of FPS games, the right click button will develop an issue where it will constantly click unless you hold firm pressure on the button. If you even let up on the button at all, even with it still depressed it will register clicks. It makes it impossible to use scopes in some games. Best buy still lists this as a 3 year warranty but logitech says 2. Logitech even came out with a firmware update to address the issue but it does nothing

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Started well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it was a good mouse while it lasted. I liked everything about it. However, after about six months the left and right click buttons started being inconsistent in that some times when I clicked them, nothing would happen. I definitely expect a mouse of this caliber to last longer than six months. My mouse use is quite normal. Some gaming, some work. Nothing particularly heavy duty on the mouse.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello. Thank you for taking the time to write your review of the G502 HERO mouse. I'm sorry to hear that your mouse isn't working after only 6 months of use. The mouse comes with a 2 year limited hardware warranty. You can start the warranty claim process here: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO
      -Charlton at Logitech

  • Rated 5 out of 5 stars

    Excellent mouse

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously used G305 as my main mouse thinking that it would probably be the same. Granted, G305 is a wireless mouse, but G502 is a major upgrade. From now on I will be using G502 as my main mouse and bring G305 whenever I am on the go.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for the price

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left click button is narrow, and the button to increase dpi is right next to it, I had to disable the button to stop from accidentally hitting it. It says 11 programmable buttons but 4 of those are just for dpi or profile settings, can't be programmed to do anything else. Sensor works well, clicking is fast response, but I prefer mice with a place for my ring finger so I can maneuver back and forth easier and my right 2 fingers don't have to clench up.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t last long

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this gaming mouse in June 2020. It took a couple of weeks to get it back in stock and shipped to us. Today, 7/24/2020, the mouse died. My son was very disappointed that it only lasted a month. Luckily, we purchased a Geek Squad protection plan and were able to get it replaced. They were out of stock of this particular brand, though, so we replaced it with a different brand. Here’s hoping it lasts longer than a month!

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so sorry to hear about the mouse dying on you! If something like that ever happens again, it has a warranty through Logitech. We can get it replaced for you next time! All you have to do is visit the support page for the item and start the claim process to get the replacement.

  • Rated 3 out of 5 stars

    Gaming mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not last very long. Cord tears easily. Didn’t care for the feel of the mouse.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great Mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it is very fast the best gaming Nice RGB...

    I would recommend this to a friend