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Customer Ratings & Reviews

$35.99
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Comp. Value: $69.99

Customer reviews

Rating 4.7 out of 5 stars with 7507 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 7,507 reviews
  • Rated 4 out of 5 stars

    Great Mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a classic feel. However, some may not like the weight of this mouse and may prefer a lighter mouse for more accuracy. My favorite part of this mouse that makes it unique is obviously the wheel that can be switched around to make it looser or tighter depending on your preferences. A very reliable mouse but may not be for everyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great mouse, but stopped working

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this mouse and wish it would function properly. The right mouse button stops registering my button press intermittently. I play games and obviously the causes problems for the quality of my experience. I have spent about 8 hours now trying to identify the issue and a solution. I've tried 15+ solutions ranging from uninstalling/reinstalling software (games, software, drivers), changing settings (in game, on PC), and testing these on other PC's. None of these fixed my issue. The mouse itself is great, but ultimately after almost 2 years I cannot use because it has stopped functioning properly. For what I paid, I expect a much longer use on a mouse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    G502 hero

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first legitimate “gaming” mouse and so far I am impressed. Everything works as it should and all. Only thing I think could use some improvement is the very strong feel of the scroll wheel clicks.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Love Logitech mice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to get used to how it feels in my hand when gaming due to the NON-standard design of its shape. This is my first new mouse in over 10 years. It is a fabulous gaming mouse with many useful features which I will take advantage of once my hand gets used to the feel of the new mouse that is not shaped like a standard mouse. My old Logitech gaming mouse was shaped like a standard mouse and did many things this mouse does.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!

  • Rated 2 out of 5 stars

    A Really Comfy Paper Weight

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the mouse has a good feeling, with lots of customization. Mine literally last 6 months. Luckily I have Geek Squad protection. I barely game and have two other computers, so I barely use this mouse. The fact that the left and right click started to fail this early shows me that Logitech isn’t what they use to be.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello MrHiggs,
      Thank you for choosing Logitech and for taking the time to review the G502 HERO Wired Optical Gaming Mouse. I am sorry that you experienced issues with the left and right click. Please feel welcome to visit the Logitech website for support with your Logitech products.
      Best regards,
      John at Logitech
      https://support.logi.com/hc/en-us

  • Rated 3 out of 5 stars

    Good, not great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall mouse is decent, but poor quality. Had a double click flaw out of the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boosted productivity and gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my first gaming mouse, casual gamer here, I didn't expect I would come to love it for the customisable macros boosting productivity in windows insteaded than its gaming features, best of both worlds

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awesome mouse if you don't mind being wired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good mouse, but I wanted to have a wireless one so I returned it and got a more expensive one. If you don't mind cables you can't go wrong with this one, though. The construction is pretty good and you get plenty of customization options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd one of this style and have yet to find a better design that fits my hand. One favorite feature is either free roll or locked roll of wheel mouse, it’s lovely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this as a spare to my current G502

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite model mouse. Last one I had that still works, the cable braiding is getting worn out. I am using a new one and this is my spare since I like them so much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. It was a gift to my daughter. No complaints at the moment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my G502

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this mouse is great, the build quality is okay and not as great as the G502 pro however it feels cheaper. Its a good mouse and does the job, not going to say its the best but if you are on a budget get this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm spoiled cuz I'm retired and I get to play all day everyday and I get a new mouse 2-3 times a year. This mouse is the most precise mouse I have ever used . for my hand the logitech design fits like it was made for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is highly rated but the 4 and 5 side mouse buttons just aren’t as responsive as most other mice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good mouse for the money. Feels good in my hand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Irs nice I wish the cable was a little longer kind of short but good product

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Yoyo,
      Thank you for choosing Logitech and for taking the time to review the G502 HERO Wired Optical Gaming Mouse. I am glad that you have been pleased with the mouse, we do appreciate your feedback. I have attached a link to the "Getting Started" support page for your reference. I hope you enjoy your mouse.

      Best regards,
      John at Logitech
      https://support.logi.com/hc/en-us/articles/360024148914

  • Rated 1 out of 5 stars

    click PTSD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multi-clicking with a single press, not registering a press at all, not maintaining the press when holding/dragging... I cannot believe how terrible the QC on a logitech product has dropped. Grats if you have one from 2019 or earlier else you will need totaltech membership to swap these out until you find one that works for more than 3 months. No software adjustment will fix the defective physical switches. My previous logitech mouse lasted 9 years and made me choose everything logitech. This mouse dissolved all the love. I can't even rave about how much I enjoy the design and numerous buttons because it is overall unusable. It is like a race car with flat tires. Not trusting a mouse is a very weird experience.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so sorry to hear about the click issues you are experiencing with the mouse. Luckily, it does come with a 2 year warranty, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024914754-Warranty-G502-HERO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback. I hope you have a great day!
      -Danielle from Logitech

  • Rated 3 out of 5 stars

    its aight

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has press and hold issues and twitchy scrolling

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great mouse for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good mouse great price. Not as precise as I like.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mouse, white is less pop in person.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G hub works well, nice braided cable and Heavy scroll wheel

    I would recommend this to a friend