Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$49.99
Save $20
Comp. Value: $69.99

Customer reviews

Rating 4.7 out of 5 stars with 7523 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 7,523 reviews
  • Rated 5 out of 5 stars

    Logitech

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mouse you can get. Has all the features you'll need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming mouse

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son he loves it and l All the functions makes gaming easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wired mouse. Didnt feel like spending over 100 bucks just for a mouse.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    pads on bottom fell

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems like bottom glide pads on logitech has problems both g502 proteus and hero edition have same problem, but my hero edition lasted only 3 weeks, my proteus edition still works but those pads on bottom realy messed up. currently im on the phone with logitech to see if I can get repair or exchange, but as it turns out you have to pay a charge to talk to logitech support. completly unacceptable. so yeah I think I wont be buying any logitech product ever from this point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming mouse

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and quality will make you a better gamer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product would recommend for any. Perfect for your gamer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to use and easy button configuration. Plus it looks really sleek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the price!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of this mid-priced mouse. Precision for FPS is excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech g 502 with the hero sensor what more can I say

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price only bought it because it has a free scrolling mouse wheel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!! Very good product with good price, you must buy it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons really like this mouse bits great for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rock solid

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse! My son loves it for play LoL with his HS team.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Mouse but need improvement on cable

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the mouse, but the cable was damaged after 3 month

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your feedback for the G502 HERO mouse. We're glad to hear that you enjoy using the mouse. However, we apologize for the issue you encountered with the cable. We appreciate your feedback, and we'll take it into account as we work towards improving our products. If you require any assistance or have further questions, please don't hesitate to reach out to our support team.

  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best mouse I've ever used. Considering the price, I highly recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor QC took 6 tries to a get good switches

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech is no longer a mouse company. 4th model in a year that feels great and clicks perfectly but there is a delay or no click registration. Crappy switches all around. I have this problem with Logitech's that have custom software or nothing at all. Going to try to salvage 5 of these paper weights and Geek Squad replace and Craigslist my latest one.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Riobravo73,
      I am sorry that you are constantly running with issues with the G502 Hero gaming mouse. Please, contact the Logitech support team for personalized assistance with this issue, your G502 Hero comes with a 2-Year Limited Hardware Warranty, and you should be able to get a replacement. I will record your product review and pass it on. Logitech appreciates your product review. - Leo from Logitech

  • Rated 5 out of 5 stars

    Amazing mouse

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have two, the SE and non SE model and both have been amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Right Click Hold.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased July 7th, 2020. - Already not working. Right click doesn't hold. I thought it was kind of odd that the mouse wheel has much wobble as it does too. This mouse was recommended to me by a friend. Not impressed and didn't last long at all. Imagine the frustration when trying to ADS and getting constant scope in and out's during matches. It's not fun. The problem has gotten significantly worse over the past few days.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello customer, I'm sorry to hear that you've been having some issues with your G502 HERO mouse. It sounds to me like you're having a double click issue. First, try cleaning both the clicks with a can of compressed air, as sometimes the issue can be that dirt or dust has accumulated around the switch inside the mouse. Second, try going into your settings on your computer and adjusting double click sensitivity, as that can also solve the problem.

  • Rated 5 out of 5 stars

    It is a great gaming mouse.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for my son and he loves it. He says it is really fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this my 3rd one g502, all 3 been perfect, 2 are the older version.

    I would recommend this to a friend