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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7596 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting for its overall performance, customizable weight, and comfortable feel. Many appreciate the adjustable DPI, extra buttons, controllable RGB lighting, and reasonable price. Some customers feel the mouse is small and dislike the software, while a few prefer a wireless option. However, the positive aspects of the mouse seem to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 7,596 reviews
  • Rated 5 out of 5 stars

    Custom Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mouse out there. Fast and responsive. Love custom features.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks a ton for the awesome shoutout! We're thrilled to hear you're loving the speed, responsiveness, and all the custom features packed into your setup. It’s great to know the mouse is hitting all the right notes for you. Happy gaming! 🎮 Logitech

  • Pros mentioned:
    Price, Weight

    Rated 5 out of 5 stars

    Niceeeeee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming mouse specially for the price. Totally happy with this purchase. The weighs are such a nice addition to this mouse gives a great feel.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse with fully programmable buttons, great design that feels good in your hand and customizable lights, weights, and dpi. Great for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for your buck.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gaming and day to day use. I recommend this mouse for the price.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the great review! We're glad the G502 HERO delivers top-notch performance for both gaming and everyday use—your recommendation means a lot! Logitech

  • Rated 5 out of 5 stars

    You must use this mouse

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between working on very detail-oriented design work and playing games, I have become very picky over time about wired vs wireless mice. One little second that a wireless mouse loses connection can create more work for me so first, I have. To have a wired mouse. Then we get this baby. This is my second time purchasing this exact Ouse because my old one got passed down to my kid, and I bought my husband one too. Qdd/relive weights until you have that perfect movement. Being able to change dpi with one mouse click is worth more than I can say.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Solid Work + Play Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! After a year, my Corsair K65 is starting to fail (double click of death). I needed something I could use for both work and gaming. Sysadmin by day, zombie hunter by night... Although there are a lot of buttons, nothing gets in the way of everyday or gaming use. Overall, this fit the bill and turned out to be extremely comfortable. Good price point. Very happy with the ergonomics as well as the weights that come along with it to get you exactly where you need to be. This gets 5/5 stars from me, I would not hesitate to buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The best gaming mouse for the price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best mouse at its price point. Easy to control and customize dpi. The G hub software for the mouse is simple with very in depth customization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable customizable incredible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mouse. I just replaced it after using it for 10 years incredibly durable buttons exactly where I want them. The only drawback is if you're a left-hander I apologies

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience! We’re happy to hear everything’s working well. Your feedback helps us improve. Logitech

  • Rated 5 out of 5 stars

    Good Mouse for Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing my laptop, I wanted a Gaming style mouse that wasn’t too expensive but also not too cheap. I actually like this mouse a lot more than my Razer I use with my desktop. It feels really good. Good build quality, lighting is good, and I like how it has multiple DPI settings. It also comes with weights to change out incase you want something that’s a little lighter or heavier. For its price, it truly is a good quality mouse. I wasn’t expecting much, but it blew my expectations out of the water. 10/10

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's fantastic to hear you're enjoying your G502 HERO so much! We're thrilled that it's exceeding your expectations, especially coming from a Razer user. It's always our goal to deliver high-quality products with great build quality, customizable features like DPI and weights, and of course, vibrant RGB lighting, all at a price point that offers excellent value. We really appreciate your perfect 10/10 rating! It sounds like the G502 HERO is a perfect fit for your gaming needs. Thanks for sharing your positive experience! Logitech

  • Pros mentioned:
    Weight
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Mine was faulty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one that the software didn’t recognize and the right click was not clicking. I have owned one of these before and it is a great mouse. Heavy. But a good mouse to get started on. I understand that lemons happen so that hasn’t tainted my thoughts on this mouse. Trust me. Get it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Near perfect mouse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good mouse with decent build quality. Only reason I don't give it five stars is because the dpi buttons are very sensitive, and I end up accidently hitting them in certain situatuons, but it's a very minor problem.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your thoughtful feedback! We truly appreciate your positive comments on the mouse’s performance and build quality, and we value your input about the DPI buttons—it helps us improve further. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    G502 hero review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mouse. I have been using this mouse since 2016, versions of the g502. They never dissapoint

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Sounds like the Logitech POP Mouse was the perfect solution for your MacBook Pro! It's excellent to know it's working great for you, especially as a reliable and more budget-friendly alternative after your Apple mouse encountered issues. Glad it's been a smooth experience! Logitech

  • Rated 5 out of 5 stars

    G502 Wired Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mouse. Had a razer and it started crapping out on me. I wanted to go with the G502 Wireless but I always leave my mouse plugged in so I didn’t want to spend the extra $100 for wireless. To my knowledge this mouse is the exact same as the wireless and it’s awesome. 5 buttons on the side allows for tons of hot keys, plus the wheel has a switch for free or locked which is awesome. And Logitech has some awesome software to program the mouse to your liking. Will definitely continue buying Logitech’s accessories. They are the best in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned the previous version for a number of years but the rmb was getting a little wonky and wouldnt work sometines. Bought a new one, same model and everything, because i loved it so much and it lasted so long (I travelled with it A LOT so im impressed it lasted as long as it did).

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello! We are delighted to hear that you loved your Logitech G502 HERO so much that you repurchased the same model after your previous one lasted for many years, even with extensive travel! Your high praise and long-term satisfaction are the strongest endorsements we could ask for. Thank you for sharing your feedback!

  • Rated 5 out of 5 stars

    Great features, look, and feel! Second for backup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently using the same model and bought a second one just in case as a backup plus it was on sale so could not pass it up. Performance and feel is great and would keep buying this one again and again. I prefer wired for guaranteed response as well as not needing to replace any batteries.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback means a lot to us, and we’re so glad to hear you’re enjoying your Logitech device. We work hard to create products that make life easier and more enjoyable, and it’s great to know we hit the mark. Thanks again for your support! Logitech

  • Rated 5 out of 5 stars

    Good for small and large hands

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse works perfectly as intended. Both myself and my boyfriend use this mouse, but neither of us are competitive gamers. He uses it to play Final Fantasy XIV and I use it for other games on the laptop. It's small enough to fit in his hands where he can reach all of the buttons and still have control, yet large enough that my hands don't fully eclipse it and I can still palm it. It comes with small weights that don't really affect it enough for me to tell, but I'm not a good judge of weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Great Logitech Gaming Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is easy to use for hours (both work and gaming), and the G-Hub software is decent. Scrolling is fast and adjustable in G-Hub, along with button/wheel assignments. I prefer corded mice so I never have to worry about a battery running out of power.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello! That's awesome to hear! We really appreciate you taking the time to share your experience with the Logitech G502 HERO. It sounds like a perfect fit for you, especially with the comfortable design for extended use and the flexibility of G-Hub software for customization.

  • Rated 3 out of 5 stars

    alright, but returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    idk if it's just me, but compared to my razer basilisk, this felt weird. the scroll wheel felt off, and the wire attached to it didn't make it feel very smooth when moving around. Try not to use it on a crowded desk where the wire will run into stuff.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re sorry to hear that the Logitech - G502 HERO Wired Optical Gaming Mouse didn’t fully meet your expectations. This isn’t the experience we want for you. Please reach out to us at socialcare@logitech.com so we can help resolve the issue Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse to replace an old G500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a short-term replacement for my G500 and this was the closest to it I could find. I have used it exclusively from the day I purchased it. I have fixed my G500 but have chosen to stay with the G502 as the mouse pad I have never really played well with the laser. I don't think I will ever give up my G500 and now the G502. I have wasted $500 plus on other mice that never really work well or just don't last that long. The weight placement can be tweaked for the right feel, foot, or head weight and how heavy it is.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming mouse and very responsive. I really like the weights you can put into the mouse. 11 buttons makes this mouse awesome!

    I would recommend this to a friend