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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7597 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers love the G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting for its overall performance, customizable weight, and comfortable feel. Many appreciate the adjustable DPI, extra buttons, controllable RGB lighting, and reasonable price. Some customers feel the mouse is small and dislike the software, while a few prefer a wireless option. However, the positive aspects of the mouse seem to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 7,597 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing wired mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truthfully I did end up returning this because it didn't work for my set-up, but the quality was outstanding. The cursor was very precise and the device itself felt comfortable in my hand. On top of that, it has a great design! And the symbol changing colors was the cherry on top.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price works nice, fits in hand nicely and like the extra weights that can be put in it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Price Meets Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had used this mouse in the past for years, and when the mouse I switched to (Corsair Scimitar) stopped working properly, I immediately came back to the G502. With gaming or workflow in mind, it has the perfect amount of buttons and functionality, as well as software to customize further. It's a no-brainer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Beginners

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for first-time gamers or entry-level gamers. Build quality is solid; it feels a little too plasticy, but it comes with some metal to help weigh it down so it's more precise as it slides across the desk. Additionally, the buttons are intuitive and easy to use, and the mouse's sensitivity has a huge range for every kind of user. I don't like how the buttons can't be customized - there's buttons that act as back/forward buttons while you're browsing the web and I find them easy to trigger. It happened while writing this review and I had to retype the whole thing, ha ha. I do, however, love that there's a switch for the scroll wheel for people that want it to make noise or be silent. Very cool.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Solid Mouse

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I've played around with a few different mouses, this one is one of the better ones that I've had. So I can definitely recommend it.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      The Logitech G502 HERO is a popular choice for gamers and productivity users alike. It's known for its ergonomic design, customizable buttons, and high-performance sensor.

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Mouse and Buttons!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming mouse at a very affordable price on Black Friday, as well as I love all the different buttons it has!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always loved my Razer Mamba elit but at half the price this mouse feels superb in my large hand. Great for gaming, great price.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 4 out of 5 stars

    For the price I paid, I couldn't be happier!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just to start, the box that arrived in the mail was pretty beat up and damaged. It isn't a huge deal considering the mouse and everything else inside where in place and not damaged, but, as someone who keeps the boxes to just about everything, especially PC parts and technology because if I wanted to sell it in a year or two, having the box that was kept with everything and is in great condition, shows to potential buyers that not only do I take good care of my things but that original box will also help to sell for a little more than if you didn't have the box, hell, some people might not even buy it used if it doesn't have a box. Anyways, the extra weights are great if you really wanna dive in and tune it to your preferred weight. I also personally like the colors, white and black, makes for a nicer looking mouse, more-so than the original wired G502. The subtle RGB is a nice touch too. It is not overpowered and won't distract you. To be totally honest, when I had purchased this mouse back on 12/24/20, it was on sale from $74.99 to $34.99, that alone was a steal of a deal and is probably the only reason I purchased it. But I also had a $10 off any item coupon that Best Buy had gave me when I bought and moved into my new house. So after tax, I had only paid $30. Steal of a deal. If you can find it for under $50 I would say get it and you won't be dissapointed. For instance, if this was the original plain-Jane wired G502 that was on sale, I probably wouldn't have purchased it. But, this is not the original, this is the G502 Special Edition! With a sleek updated color scheme (black and white) and a subtle touch of RGB that is not overkill, this is a great entry level mouse for anyone looking to game and or even just browse the web in style, you will not be dissapointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Go To Mouse

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using different versions of the G502 for several years now. It does what I need.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's great to hear about your long-standing loyalty to the G502 series! It's a testament to its consistent performance and ability to meet your needs over the years. Thanks for sharing your continued positive experience! Logitech

  • Rated 5 out of 5 stars

    Get this one.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best mouse hands down. For gamers this is the one I recommend. Ergonomic and versatile.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there! We're absolutely thrilled to hear you're loving the G502 HERO! It truly is a fantastic mouse, and we're so glad its ergonomics and versatility are hitting the mark for your gaming experience. Thanks so much for the recommendation – it means a lot to us! Happy gaming! Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Balanced for everyday use and gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after reading all the rave reviews. Super happy with the purchase. Super smooth in everyday use and gaming on my QcK Series mousepad. Tips: - Download the "Logitech G Hub" to configure DPI for the mouse, it'll make all the difference. - If the mouse is too lite, use the included weights and put them inside your mouse to make it heavier. I ended up using the maximum amount of weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still a very good mouse in 2021

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the mouse for $40 on sale... Adding my $30 best buy reward, the mouse is $10... It is a steal. Even without my reward, this mouse is still a strong contestant in 2021 for me. True, the mouse is heavy but it feels sturdy and comfy in my big hand (19mm x 11mm). Another plus is the mouse has so many customizable buttons. I need more buttons than I need the mouse to be light. Every button is customizable and can be saved into the onboard profile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome mouse for a bit of everything.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logitech always seems to make a great products and this is no exception, the feel is right the look is right, the only thing for me is the DPI buttons needed better placement as in most games I seem to hit them and in turn causing the change of DPI while gaming. however keep in mind I have large hands so this may not be an issue for others and they can be turned off. In the end this mouse is great and I hope it last awhile like most Logitech items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BUY THIS OVER THE RAZER MICE.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is superb. Switched over from the Razer Mamba [wireless deathadder] and lemme just say, the actual hardware takes a giant #2 on the razer. HOWEVER, I will say that Razers Synapse software is far superior and more user friendly to Logitechs G hub. However, I must say that I will be sticking to a logitech setup from now on, as you get so much more than what you pay for with Razer, Corsair, or any other competing brand. Game on Logitech, Game on.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse that will last for years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse works really well, has just the right amount of weight, and is big enough to fit people with larger hands. The only issue I have with it is that the two buttons next to the left click button on top are not the easiest to push, especially the further back one. I've been using the mouse for many years without issues, and bought another for a present.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Highly recommended, great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality mouse. Very fast and the weigting options are very nice. Luxurious packaging and solid build.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and easy to click using very little force. It’s also nicely weighted, and has nice RGB.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer mouse

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Smooth and quick response to movement.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback! We're glad to hear that our G502 Wired Optical Gaming Mouse is meeting your expectations and performing so well. Logitech

  • Rated 5 out of 5 stars

    Most Versatile Mouse For All Around Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is awesome. The ability to lock and unlock the scroll wheel is an excellent feature, and the weights make the mouse very customizable for whatever mouse grip you prefer. This thing was an adjustment from my M50 that is very "heavy" in comparison. Even when set to similar DPI settings I felt like I was throwing my cursor all over the place, but it was a quick adjustment and I do feel that "light" mice offer much more precision where needed.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Jason, Very glad to hear how awesome you think the G502 Hero Gaming Mouse is---your feedback and recommendation is very much appreciated. One of the great benefits of the G502 is the fact that you can add weights to it if you're wanting something "heavy". Five 3.6g weights came with the G502 and are configurable in a variety of front, rear, left, right and center weighted configurations. Also, the customization goes to another level when you use Logitech's G Hub software. Here's a link to the download and some information about it: https://support.logi.com/hc/en-us/articles/360025298133. Hope that you found this useful and that all is well. Thank you for choosing Logitech. - Richard from Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Gaming Mouse.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What is there to say? Great sensor. Wide range of DPS. Adjustable weight. Great fit for larger hands. Logitech makes great stuff.

    I would recommend this to a friend