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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7597 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers love the G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting for its overall performance, customizable weight, and comfortable feel. Many appreciate the adjustable DPI, extra buttons, controllable RGB lighting, and reasonable price. Some customers feel the mouse is small and dislike the software, while a few prefer a wireless option. However, the positive aspects of the mouse seem to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 7,597 reviews
  • Rated 5 out of 5 stars

    Perfect Gaming mouse

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best wired gaming mouse. The best thing i like is the scroll wheel has 3 button option. Which works perfect for my FPS games to change primary and secondary weapons on the fly. Mouse response time is great for all games. You can customize your mouse with logitech software, it detects games and you can switch profiles based on what you customized your mouse for each game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Mouse!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part of buying at this Best Buy location is that all of the staff will share with you the features and benefits of their products. They are all tech specialists! This is really helpful. This is a great mouse that I am using for work. It is also much faster than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels very comfortable and has weights to make it heavier, nice touch

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good wired mouse!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought for my son as a gift! He absolutely loves it and would recommend!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We're thrilled to hear your son is enjoying the G502 HERO! It's fantastic to know it was such a successful gift and that he'd recommend it. Positive feedback like this is always appreciated. Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    This Gaming Mouse is the best I've ever used.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title says it all, this mouse feels great in my hand, has amazing precision, intuitive button placements that make using all 11 of the buttons actually possible, and the weights give you even more customization to make this the perfect fit for you. Works well with the Ghub software that lets you customize every detail to how you want it. The only reason I will use another mouse is if I buy the wireless version in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Timeless Excellency

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent mouse for general use and especially gaming. I had purchased this mouse first in 2017 and it lasted 6 years, I then am purchasing it now again and it's just as excellent as it always has been. 10/10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very easy to use device and perfect if you have small hands.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Best wired mouse I've ever held.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic mouse. The color changing logo makes a nice touch on a well balanced, High funtion mouse. The amount of programmable buttons and I know it seams like it won't matter but the weights you can add or take away seriously change how it feels in the hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Makes for a great gift

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality mouse. Has enough key binds to have functionality beyond the basics, but not too much as to be overwhelming. Doesn’t have to be just for gaming necessarily, works great for remote work as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for thr price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to fet this for 50% off! A great product for this price.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience! We’re thrilled the product is working as intended. Your feedback helps us grow. Logitech

  • Rated 5 out of 5 stars

    Logitek gaming mouse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a longtime fan and customer of Best Buy. The guy that helped me was great! No kidding. Enthusiastic, savvy, and fun to work with. I don't know how to add an image below, but there is a photo of it above.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's fantastic to hear you're a longtime Best Buy customer! We're thrilled that you're enjoying the G502 HERO and that you had such a great experience with the salesperson who helped you. Thanks for the feedback! Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse for fps gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this for a month now. Very comfortable and has just the right amlunt of buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Customization is amazing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the weights on the bottom. It’s customizable and the weights can be added or removed with ease.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      The Logitech G502 HERO Wired Optical Gaming Mouse sounds like a great choice for customization! The adjustable weights are a fantastic feature, allowing you to tailor the mouse to your preferred feel and balance. Plus, the RGB lighting adds a nice touch of personalization. Logitech

  • Rated 5 out of 5 stars

    High quality mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the mouse. The button layout and shape of the mouse needs a little getting used to since I originally use a more traditional shaped mouse. However, once you get used to it, it feels really good. Also, the sniper button is really nice when playing an fps game since it allows you to switch your dpi on the fly. A con of the mouse would be that since it has the infinity scroll wheel, it can sometimes feel like its rattling.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Highly Recommend for Gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing mouse, it is comfortable and the quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fit the bill!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son saw this in the store but it wasn’t configured exactly like what he was looking for so we kept shopping. Well, he never COULD find exactly what he thought he wanted so we went back to Best Buy and bought his one. So far he is really enjoying it. Performs as expected and is very responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a mouse with side buttons for ease of use while browsing and gaming. This mouse delivers on that, and I like the added DPI adjustment buttons and the ability to add/remove weight.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      The G502 HERO is packed with features for gamers, and it's great to hear you're enjoying the side buttons, DPI adjustment, and customizable weight system.

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for gaming and other stuff!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work on photoshop a lot as well as gaming FPS games, and this has all the customization I need to speed up my workflow. The cord is nice and light and never gets tangled up. It’s lightweight but you can customize the weights in it to fit your play style. The RGB lights are ok but the logo gets hidden by your hand. It fits medium sized hands perfectly and the buttons have quick response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great programmable Mouse for a great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son ordered if he is 14 years old he read reviews he said that this was an awesome gaming mouse so far he has been very happy with the purchase he said all the buttons are programmable for him to do different actions to play different games is very big with playing Minecraft and fortnite but I'm sure it will work great with other games it is very responsive in very quick

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wonderful gaming mouse

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my fiance because he seriously needed a new mouse and he loves it! The reprogrammable buttons make gaming so much easier for him now, its comfortable to use, and its got a good response time to boot.

    I would recommend this to a friend