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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7598 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting for its overall performance, customizable weight, and comfortable feel. Many appreciate the adjustable DPI, extra buttons, controllable RGB lighting, and reasonable price. Some customers feel the mouse is small and dislike the software, while a few prefer a wireless option. However, the positive aspects of the mouse seem to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 7,598 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wonderful gaming mouse

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my fiance because he seriously needed a new mouse and he loves it! The reprogrammable buttons make gaming so much easier for him now, its comfortable to use, and its got a good response time to boot.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming mouse cord mis very flexible unlike other gaming mice weight is adjustable to my preference. Response is very quick and accurate. This is my second one I wore the first one out so this is a replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Mouse!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the DPI customization. The smoothness of the mouse. The weights are an added bonus. Once you find the perfect set up, this mouse works flawlessly. I game more than most. Would definitely recommend. I’ve had the Razer deathadder V2 and I believe this is a better mouse all around. More buttons and better customization when it comes to settings. Also has RGB customization. Great wired mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great mouse for Xbox!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse! Very comfortable to use for long periods of time. Mapping the buttons is straight forward with their app for windows and Mac. I use this on a series x xbox.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there! Thanks so much for the positive feedback on the G502! We're glad to hear you find it comfortable and easy to use.

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, smooth and great with the mappable buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price

    Rated 5 out of 5 stars

    Awesome mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for the price. Very comfortable. Works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The quintessential gaming mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the gaming mouse by which all others are meausured. Best dpi great grip super responsive. Sniper button free wheel scrolling for when youre not actually gaming. Removable weights under a slick magnetic cover.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect mouse for big hands

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming mouse! It's very smooth and comfortable. Many options for customization even added weights for more comfort! It's the perfect mouse for someone who takes their gaming seriously and enjoys a larger mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Size

    Rated 3 out of 5 stars

    In one word? Ok....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse checked all the boxes when I did my research, fairly large base and adjustable weight/DPI. I got the mouse in hand and found it slit toe unwieldy at first. It was smaller than my previous mouse and I found it hard to grip properly which left my hands and wrists aching at the end of my gaming sessions. Also, the primary left and right clicks have started to squeak when clicking. All in all, it will do for now, but when I get extra funds, I’ll be returning to a Razor mouse.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Logitech G502

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse for the price. The additional buttons and control are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feeling of the mouse, and the weights included to make adjustments is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A no brainer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome very responsive. Great feel in the hand and smooth movement.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Awesome feedback! We’re thrilled the G502 HERO is giving you that responsive feel and smooth control. Thanks for sharing your experience! Logitech

  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this mouse for years. Left click started to fail on old one. Decided to buy another. Worth it

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so pleased to hear you’re satisfied. Your input helps us continue to build products that people love. Thanks for being part of our journey. Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    New mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech-G502 HERO Wired Optical Gaming Mouse is fantastic!!! It has RGB lighting and it is perfect for gaming with friends! I would definitely recommend it for any gamer that wants/needs a new mouse!!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    G502 mouse wired - best deal out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd G502 mouse, as I can't go back to a cheap mouse anymore. I put all the weights in mine, I like the solid feel, responsiveness, and never have to worry about batteries. Although the latch didn't quite catch completely, a bit of glue did the trick; the weights will never fall out. I got prompted for this review as I'm about to buy a 4th G502. :-)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Bargain worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because it was cheaper and my dog chewed through my old one. But honestly for the price it is a great gaming mouse

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's great to hear! We're glad that despite the unexpected reason for your purchase, the Logitech G502 HERO has proven to be a great gaming mouse for its price. We appreciate your feedback and are happy it's working out for you! Logitech

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Mouse

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Very comfortable mouse one of the best i had in my setup

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your positive feedback on the Logitech G502 HERO. We're delighted to hear it's one of the best mice in your setup and that you find it very comfortable. We appreciate you sharing your experience. Logitech

  • Rated 5 out of 5 stars

    Great wired gaming mouse - no latency

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my son's has been using the mouse and loves it. He says he has had no issues with latency, which puts it in his 5star category. He noted it's easy to program and the Logitech software is fairly straightforward and easy to use. Because it's a gaming mouse, we did put the 2 year accidental warranty on it that Best Buy offers, as gaming mice that are heavily used do tend to wear out in less than 2 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse works flawlessly as it should and glides across the mouse pad effortlessly. Whether you’re gaming, working from home or cruising the internet, this mouse is for you.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi thee, Thanks for the great review of the Logitech G502 HERO mouse! We appreciate you highlighting its versatility for gaming, work, and everyday use, along with its smooth performance. It sounds like a great mouse for many different tasks!

  • Rated 5 out of 5 stars

    Amazing mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I wasn't to sure about this mouse however since getting in and using it i really have nothing bad to say about it. Its response time is amazing it comes with weights so you can customize it that way. Configure the keys to whatever you want them to be all in all just a great mouse for the price.

    I would recommend this to a friend