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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 7598 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers love the G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting for its overall performance, customizable weight, and comfortable feel. Many appreciate the adjustable DPI, extra buttons, controllable RGB lighting, and reasonable price. Some customers feel the mouse is small and dislike the software, while a few prefer a wireless option. However, the positive aspects of the mouse seem to outweigh the negative ones for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 7,598 reviews
  • Rated 5 out of 5 stars

    Great Mouse for Gaming!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this mouse and the way it feels in my hand. It fits perfectly and has great buttons on the side of the mouse that you can set to be any control you want. I personally really like that the scroll wheel has a toggle switch that can go from freely spinning or to a more set scroll. Overall, I love my new mouse and it is perfect for me!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good Mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gaming mouse with pretty high DPI. Fits nicely in my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Solid mouse for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse. I have medium to large hands and it's very comfortable. Lots of buttons, don't use all of them but if you're somebody who would find a use for them they're completely customizable. Clicks great, few weeks in and it's awesome. Got it on sale and couldn't be happier with the price as compared to a Razer Deathadder.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fantastic, smooth mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had for a few weeks now but absolutely loving this mouse. You can add weights to it if it feels too light but just adding two for me made it thr perfect weight and super smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Cord Not an Issue for Me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a skeptical about using a corded mouse again, but i don't even notice the cord. Love the thunbrest on this mouse. Works extremely well and is comfortable in the hand.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great mouse!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this mouse for a few months now and I still love it and have had no malfunctions or issues. You can change the color of the light that it emits. My only gripe -- the lack of a rubber scroll wheel for good, scrolling traction. It's too slick for me but I guess I got used to it. Just need to add a little extra finger pressure.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this gaming mouse. It’s on the heavier side but nothing too crazy. I love the fact that you are able to customize all buttons on the mouse on the Logitech app and customize to your liking. It also has game sync meaning that if you open up a certain game it will automatically switch to that profile and use your custom button options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product my son loves his upgrade, delivery was fast and price was great

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience! We’re thrilled the product is working as intended. Your feedback helps us grow. Logitech

  • Rated 5 out of 5 stars

    Best feature use for palm users

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommended this gaming mouse. If you are palm instead of claw user. This is great. really ergonomic and has great features such as scroll, either you can free scroll or use the ratchet scroll. Logitech has been great warranty customer service too.

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Great gaming mouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love that you can make the color whatever you want it! More importantly if you download the hub you can make the movement as fast or slow as you want!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Mostly good mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Good overall build quality Decent amount of customization and buttons available Has all the usual things like DPI switch and such On the more affordable side for a gaming mouse Cons: The mouse wheel is in my opinion way too loose and easy to over scroll. I guess that is necessary to allow mouse wheel left and right commands to be a thing (they aren't in basic mice) but it still feels too much. Other (more expensive) mice have better weight and customization features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    16000dpi - NOT 25K (but otherwise nice)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mouse itself is good for what it really is, but Best Buy has a typo (I hope...as opposed to a misrepresentation) in the specs. My son specifically choose this because it says "Maximum Sensitivity: 25600 dots per inch" in the specs, but the actual max is 16000 dpi, per the packaging. On the upside, he loves the look, feel, scroll wheel & especially the thumb rest. He is disappointed about the dpi, but it's still a big improvement over his last mouse, so he's a happy gamer overall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this mouse!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is very well known in the PC gaming community as there are several pro gamers and streamers that use it. The mouse is a tad bit heavier than other mice but to me it is not a big deal. The mouse side buttons are placed in a nice position where my thumb can reach. Overall, I would recommend this mouse as it is of good quality and value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Architect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impression of use was a very easy transition. The wrist discomfort for me became nonexistent. Really like this product.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience—it’s always a pleasure to hear from happy customers. We’re delighted that our product is serving you well and making a difference in your day-to-day routine. We appreciate your trust in Logitech. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Rumors Are True.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rumors are true, this is the only mouse you will ever need. Unless you have tiny tiny hands. It's accurate, fast, and appears to last forever with heavy abuse. Battery life is also great on the wireless version, I own both. They are both amazeballs.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent Mouse! A+

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse! I have used this mouse for several years now with no issues. This was a second purchase for my kiddo. Highly recommend! Very comfortable and reliable. We play video games a lot and preferred mostly wired devices especially with mice. Message if any questions. Take care!

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    The Mouse King

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G502 has long been the best mouse in the business, in my opinion. It's comfortable movement is accurate, DPI adjustment is simple. The braided cord means I have less to worry about. This mouse is the best there is. The build quality is second to none, and it's got RGB so you can be better at your games. What's not to love?

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your review and are thrilled to hear the product is performing as expected. Thanks for choosing Logitech. Logitech

  • Rated 5 out of 5 stars

    Great mouse, for office and gaming.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using this mouse for about 90 days, I can say I really like it. It's very sensitive, which took some getting used to. I haven't had a real opportunity to program any buttons on this, but a friend who recommended said it's pretty darn easy. There is software that updates the drivers, and allows you to change the color on the mouse. I play quite a few older games (Star Wars Battlefront 2, Unreal Tournament from 1999), so I had to decrease the mouse sensitivity for those games. Based on my experience so far, I highly recommend this mouse, for either casual users and gamers as well.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your insightful review of the Logitech G502 HERO. Your experience highlights the mouse's versatility for both casual users and gamers, particularly with its customizable features. We appreciate you bringing to light the adjustability of the sensitivity, which can be helpful for users playing a variety of games.

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Honestly best mouse you can get

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has a good texture and weight to it that makes it really pleasing to use, and despite having so many buttons none of them ever feel like too much of a reach to use

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're glad you appreciate the G502's ergonomic design and button layout. It's crafted for comfort and precision. Thank you for your kind words!

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    G5 Mouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device! I would recommend it to anyone. Comfortable and responsive

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the positive feedback on the Logitech G502 HERO! We're thrilled to hear you're enjoying it and appreciate its comfort and responsiveness. We're glad it's enhancing your gaming experience. Logitech