Customer Ratings & Reviews
- Model:
- 910-005565
- |
- SKU:
- 6333841
Customer reviews
Rating 4.7 out of 5 stars with 3191 reviews
(3,191 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the G502 Lightspeed Wireless Optical Gaming Mouse for its excellent battery life, lightweight design, and reliable wireless connectivity. Many users appreciate its overall performance, comfortable feel, and customizable buttons. While some find the price to be a drawback and the software interface confusing, the mouse is generally praised for its responsiveness and features like the infinite scroll wheel. The adjustable DPI and RGB lighting are also well-received.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent gamin mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming mouse-precision control & rapid fire action available
I would recommend this to a friendRated 2 out of 5 stars
Save your money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is awesome. But the switches it uses for the clicks are known to fail and my right mouse button just started having issues 3 months out of warranty. Not great for such an expensive mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Gadgetboi, we're sorry to see you're having some durability issues with your G502 Lightspeed Wireless mouse. You do have a 2 year limited warranty that comes with the purchase of the mouse. This can be used to have a replacement sent out to you. You can do that here: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. Hope that helps and thanks for your feedback.
- Cons mentioned:Price
Rated 1 out of 5 stars
Defective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product because my wired version of the same mouse broke. Easy to say this is a defective over priced basura
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you received a defective unit. Luckily, this mouse does come with a 2 year warranty so we can get that replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
- Pros mentioned:Battery life, Weight
Rated 5 out of 5 stars
Wireless G502 Hero with Improvements
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Excellent ergonomics, nearly identical to wired 502 Hero, 60 hour battery, grippy rubber scroll wheel Cons: 48 hour battery when using LED light I used to be part of the wired mice only for gaming camp, that is until I stumbled upon the G502 lightspeed. I have last year’s G502 Hero and will base my review comparing the two. Starting with design and ergonomics, the G502 Hero and G502 Lightspeed are practically identical in terms of button layout and size. Aside from the obvious Hero being wired and Lightspeed being wireless, there are three key areas where they differ: 1) Scroll wheel - the Hero has a solid metal wheel, the Lightspeed has a spoked metal wheel with a rubber ring. I actually prefer the more grippy rubber on the Lightspeed wheel. The metal wheel on the Hero can get a little slippery. 2) Glide - the Lightspeed glides a bit better than the Hero. There’s quite a bit more surface area on the rear foot on the Lightspeed in the Powercore module area. 3) Weight - Hero @ 121 grams vs Lightspeed @ 114 grams maxing at 139 gram and 130 grams respectively. I actually prefer the lighter weight of Lightspeed. Speaking of weight, I wanted to point out one caveat for prospective buyers who plan on getting the Powerplay pad. When you use the Powercore module for wireless charging, you lose the ability to add weights to that compartment. The Powercore module takes up the entire area. You can still add weights to the middle/front compartments, but it does make it a bit front heavy. Fortunately for me, I like where the weight is at with the Powercore module installed. Not having to plug in a cable or place the mouse in a dock to charge is awesome. It’s a great time to be alive! Battery life: The published specs are accurate. I got about 2 days worth of use when the LED on and 8-10 ish hours of extended use with the LED light off. This would be a concern only if I’m traveling as I use the Powerplay at home. Wired gaming mouse replacement? I did not perceive any noticeable lag moving between the Hero and Lightspeed and would not have any hesitation using my Lightspeed as my only gaming mouse. I am a casual gamer, but also do content creation. The tracking precision and accuracy is phenomenal!
I would recommend this to a friend - Cons mentioned:Price
Rated 1 out of 5 stars
Save your Money. Get a less expensive wired mouse.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wasn't happy with it. Very expensive. You end up with a usb cable dangling around all the time to keep everything charged.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the charging issues you are experiencing with the mouse. That is definitely not normal! I am not sure how long you have had the mouse, but it does come with a 2 year warranty through Logitech, so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Rated 1 out of 5 stars
Don’t bother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is terrible. I returned it and went with th G502X plus. I used it 8-10 hours for office work with a fixed light. I didn’t like my saved light setting didn’t work once I plugged it to the corporate device. Maybe the cycling of the lights drains the battery versus being a fixed color. G502x Plus has 5 onboard memory profiles, which allows me to use it in other devices.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to hear that you had to return the mouse. We apologize for any inconvenience caused and thanks for your detailed feedback. We'll certainly pass this along to the right team.
Rated 2 out of 5 stars
Nope
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The initial feel of this mouse was great. After about 3 months I started having a ton of trouble with the RMB and the LMB double clicking or not working at all. Total dissapointment.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Robbie, we're sorry to see you're having some performance related issues with your G502 Lightspeed Wireless Gaming mouse. You do have a 2 year limited warranty that comes with the purchase of this mouse. This can be used to file a warranty claim to have a replacement send out to you. Here is the link to get started: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. Hope that helps. -N from Logitech
Rated 1 out of 5 stars
Double check the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a notice stating the new hero 25k was on sale. Went to store and picked it up and purchasing online. Got home and read the box. It was the hero 16k sensor so I took it back. While at the store I was told I was incorrect and didn’t read the packaging right. Even after pointing out where it clearly said 16k and showing the manager where it said 25k online I stopped trying to explain it and just returned it and bought the 25k version elsewhere. I figure they are just trying to move out old stock before the new 25k comes in but buyer beware and read the packaging.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Loki! In order to achieve the 25lk DPI, you have to update the mouse in the G Hub software. So even if you have the G502 that says 16k on the box, it is still able to get the firmware update to the new settings. I hope that helps!
Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming mouse, free wheel is great for scrolling
I would recommend this to a friend- Pros mentioned:WeightCons mentioned:Lag
Rated 5 out of 5 stars
Eliminates all excuses not to go wireless
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What was already a top-rated mouse design gets even better using Logitech’s light speed technology. The mouse comes with a USB adapter for charging, a case for holding the additional weights that can be added, the mouse of course, and a USB wireless dongle. Things I love: The design. My hand just kind of naturally falls into the curves and grooves of the mouse. Each button is just a slight movement away and it doesn’t feel like a chore to have to find them on the mouse. The mouse doesn’t feel like a wireless mouse. And by that, I mean the way it moves on the screen, no noticeable lag whatsoever, no cord to snag the back of my desk. I’m not a professional gamer by any means, but input lag or latency is nonexistent for me using the G502. Things I Like: The customization options check the boxes. You can use the downloadable software to change what each button does, change DPI modes to your liking. You can use the G-shift button to open even more button options, as well as use it as a Johnny on the spot sniper button when you need to fine tune your shot by slowing down your DPI to a crawl. RGB is all the rave and it’s customizable on the G502 as well as weights that can be added to the underbelly to make the mouse a bit heavier if that’s your thing. This is also compatible with Logitech’s power play mouse pad. This will charge your mouse as you game so there is no cables and no downtime whatsoever while your connected. Final Thoughts: There’s not anything about this mouse that I don’t like. I’m not using it for a competitive edge but having the feel and design of a wired gaming mouse, but without the cord to drag around the desk or having to wrap it up when I want to go somewhere, is extremely convenient for me. I’m so glad they kept the design of it’s wired brother. My only concern down the road is replacing the internal rechargeable battery which I see no clear way to do, but it isn’t going to deter me from enjoying this mouse at all.
I would recommend this to a friend Rated 1 out of 5 stars
Last Logitech (Crap)
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third and last Logitech mouse. After 2 or 3 months of basic use ( not gaming ), the left mouse button started double-clicking. The mouse is impossible to use in basic tasks like the selection of text and dragging and dropping files. I will personally never buy another logitech product again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear about your negative experience with the G502 LIGHTSPEED. It's frustrating when a product doesn't meet your expectations. Your feedback is valuable, and we appreciate you sharing it. If you'd like assistance or information about potential solutions, please feel free to reach out to the support team. We strive to provide quality products and improve our customers' experiences.
- Cons mentioned:Software
Rated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the software sucks. just like corsair - DO NOT BUY! It sucks, your STUCK with it and logitech could care less. ITS JUNK!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi locksmith614, we're sorry to see you're unsatisfied with the Logitech G Hub software. Logitech is always looking for ways to improve the customer experience with the products. We appreciate any specific feedback you may have. But hopefully you are enjoying using the G502 Lightspeed Wireless mouse! -N from Logitech
Rated 2 out of 5 stars
Fantastic mouse horrible software and drivers.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse worked for maybe a week when I was only playing one game and it would sometimes stutter. Played another game and I couldn’t even play. Ended up switching to the razer basilisk.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the mouse not working for you! Lets get it replaced for you! This mouse has a 2 year warranty through Logitech. Please visit the support page for this item on Logitech.com in order to start the claim process for a new one. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
Great mouse while it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 2x before moving onto corsaie mouse. the right click on logitech breaks if you do a lot of right click held down (both broke around 6 month mark)
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Very sorry to hear about the right click issues you had with the G502 Lightspeed Wireless Gaming Mouse---your feedback is greatly appreciated. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. To that end, we provide a 2 year limited hardware warranty with the G502. Hopefully you'll keep that in mind if/when you experience issues with your Corsair mouse and give Logitech mice another try. - Richard from Logitech
Rated 4 out of 5 stars
Good but one issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is great except that sometimes it will not charge even when the lights are on indicating it is.
I would recommend this to a friendRated 1 out of 5 stars
No more Logitech
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires proprietary USB micro cable. If anything happens to the cable you are up a creek. Been a Logitech fan all my life. Gonna start shopping around now that they are doing this more and more.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! Thanks for your feedback on the G502 Lightspeed's charging cable. We apologize for the inconvenience and will consider your input for future designs.
Rated 2 out of 5 stars
Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice but the side button gets annoying sometimes
I would recommend this to a friendBrand response from Logitech
Posted .We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 1 out of 5 stars
Returned mine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this mouse. I currently have the G502 wired. I love it. Works great and feels solid. The wireless model feels a lot cheaper. The mouse wouldn't track well at all. It would randomly not pickup movement. The wireless dongle was on top of my desk about a foot away. I moved my headset dongle to see if that was the problem. I use a mousepad. The wired version has a setting for what type of surface you are using, but the wireless doesn't have that option. I really want this mouse too.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi. Sorry to see you're having some performance issues with your G502 Lightspeed wireless mouse. The Hero 16K sensor in the mouse can now automatically track what surface you're on as long as it has the latest firmware updates via G Hub. Also, even though is is meant to to be used wirelessly, you can still use the mouse wired if you choose too. But it sounds like you may have had a defective unit to start with and you do have a 2 year limited warranty with the purchase of your mouse. If you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024778473. Hope that helps!
Rated 2 out of 5 stars
Wireless Mouse Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the wired version of this mouse and liked it so I got the wireless version, but the mouse disconnects and lags while in use
No, I would not recommend this to a friendRated 2 out of 5 stars
So so, overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extra buttons too sensitive, accidentally changing the dpi all the time. Scroll wheel is a loose cannon, almost useless. Unfortunate, G703 much better.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
Thank you for choosing Logitech and for taking the time to review the G502 Lightspeed Wireless mouse. We appreciate your feedback. I am sorry that you have not been pleased with your mouse, I would like to help. The G502 Lightspeed Wireless Gaming Mouse has a dualmode hyperfast scroll wheel. Click the button right below the wheel to switch between the two modes. I recommend downloading the Logitech G Hub software for updates, and customization. Through G Hub, you can reassign the function of the dpi button that you have been accidentally pressing with your current setup. I have attached a link to the G502 Lightspeed support page where you can find product guides, software downloads and further support. I hope these suggestions are helpful and that you enjoy your G502 Lightspeed Wireless Gaming Mouse.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024778473











