Customer Ratings & Reviews
- Model:
- 910-005565
- SKU:
- 6333841
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the G502 Lightspeed Wireless Optical Gaming Mouse for its excellent battery life, lightweight design, and reliable wireless connectivity. Many users appreciate its overall performance, comfortable feel, and customizable buttons. While some find the price to be a drawback and the software interface confusing, the mouse is generally praised for its responsiveness and features like the infinite scroll wheel. The adjustable DPI and RGB lighting are also well-received.
This summary was generated by AI based on customer reviews.
Terrible product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse was good until I started having battery life problems. Contacted logitech to get replacement and the process was not simple. They wanted proof of battery issue. Not sure how I can show proof of battery depleting quickly.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We certainly understand and apologize for the inconvenience you experienced with our mouse and the difficulties you encountered during the replacement process. We understand that providing proof of the battery issue may not be straightforward. Our customer support team will work closely to find a suitable resolution and ensure a smoother process. Please feel free to get in touch with them for further steps. Thanks!
Nice gaming mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how this mouse fits larger hands and also that there are customizable button.
I would recommend this to a friendLeft click no bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left click doesn’t hold after a few months. Otherwise a good mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the G502. Please visit us for support at: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 Our technical support team can assist you with your issue.
Solid Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid mouse, but not for me. Ended up returning in due to the wheel being weird
I would recommend this to a friendbad chasis.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible build. I am using g602 for loong time. some noisy moving parts around track ball. i dont feel clicks.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your G502. Our Logitech G products come with a two year manufacturer warranty. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Right Click Disengaging
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never used the right click much because I play Valorant. But I would notice the Right Mouse Button disengaging occasionally when I scope in or ADS. That didn't bothered me too much, thinking it's just glitchy, and might need to update the GHub software... But no... I started playing COD a month ago, and lots of ADS action going on in that game. Right clicks disengaging again. So annoying.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Frederick, we are sorry to hear that the G502 Lightspeed wireless mouse did not work well for you. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Please submit a warranty claim ticket on our support page ( I attached a link at the end of this message) and one of our support specialists will reach out to you to get things sorted out and work on a replacement. We apologize for any inconvenience we may have caused. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED
No usb c in 2024 on a premium product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100 plus dollar mouse in 2024 with micro usb charging in a location that you need a specific skinny cable head. Wow regret my purchase. Trusted logitech won't happen again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret for a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
- Pros mentioned:Battery life, Weight
Great mouse! Cheap switches :(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mouse. Its a really good mouse, and I really love just about everything about it. The design is cool, but not too aggressive. The mouse is light, but not super light, which I like but you may not. It also has weights you can add to make it heavier if you want. The battery life is amazing, but the charging port is sunken into the mouse a bit and a micro usb which means you cant use any modern cables, and the recessed port means you cant just use any micro usb either. My main complaint at this point, however, is that these were apparently made with fairly cheap switches for the mouse buttons and they are prone to failure. Ive had my mouse for four years at this point, and the switches are going out. It is EXTREMELY obnoxious. Random double clicks, the mouse will stop registering midway into holding the mouse down which is frustrating in many games. Apparently you can open it up and fix it by re soldering some stuff inside, but from what ive seen its pretty involved. Other than the switches giving out on me after four years, I love this thing still. Im going to be buying the g502x plus next as I just love the design. I love that it doesnt have 100 buttons like a lot of gaming mice. The two on this that you can reprogram are enough for me and perfect for the games I play. All in all, I recommend it. Watch out for the switches going out, or buy the next generation of the 502 as I heard they fixed the issue.
I would recommend this to a friendBrand response from Logitech
Posted .Thank you for your detailed feedback on the G502 Lightspeed! We're glad you love its design, weight, and customization. We appreciate you highlighting the battery life and the micro-USB charging port limitations. We're also sorry to hear about the switch issues you experienced after four years. Your insights on the potential switch failure and your recommendation to consider the G502X Plus are valuable. We're pleased to know you're continuing to enjoy the G502 design.
- Cons mentioned:Lag
Server lag
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a year. Sever lag and lights not working.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Stuart, we are sorry to hear that the G502 wireless mouse is not working properly for you. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the mouse comes with a 2 year limited hardware warranty which you can take advantage of. Fill out a warranty ticket with the link at the end of this message. One of our Support Specialists will reach out to get this issue sorted out for you. We apologize for any inconvenience we may have caused. Thank you for being part of the Logitech family, have a great day. -Ricky | Logitech G. https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED
Mouse wheel rattles.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice mouse, but the mouse wheel rattles when its free wheel position. For 150$, i expect it not to rattle like a 5$ kids toy.
No, I would not recommend this to a friendNot aging well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry but the micro usb kills it for me it’s an ok mouse but micro usb in 2023 it’s just another cable to carry,also the 2.4ghz dongle is stored in a case instead of in the mouse like many other mouses.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you so much for your valuable feedback. We truly appreciate it. We regret to hear about your unpleasant experience with the Micro-USB cable and we'll make sure to pass your suggestion to our team. About the receiver, we'd like to let you know that the USB receiver can be stored within the mouse inside of the weight compartment.
Logitech Fumble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Logitech fan. I purchased this mouse to replace my non wireless G502 Spectrum. The upgraded sensor is nice but Logitech changed the button switches to a lesser quality. Felt mushy in comparison to my 4 year old G502 Spectrum; Logitech customer service has also taken a dive as of late.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you are not satisfied with the product. Thank you for taking the time to write this review, we appreciate the feedback.
Faulty product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second Logitech mouse. My first one was a G903 lightspeed which had double clicking issues after a couple of months. Decided to try the G502 lightspeed since I still have a powerplay mouse pad. The G502 also had double clicking issues after a couple months of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Louie,
Thank you for taking the time to review the Logitech G502 Lightspeed. I am sorry that you have experienced an issue with the G502 Lightspeed and G903 Lightspeed. I would like to help. If you have not already done so, I recommend downloading the Logitech G Hub software, for customization as well as firmware updates. When using these mice with the PowerPlay charging system, the USB receiver is not needed. If the USB receiver is plugged in, I recommend unplugging it. I have attached a link to the “getting started” support page, please contact Logitech support if you need any further assistance.
Best regards,
John at Logitech
Getting Started - G502 LIGHTSPEED Wireless Gaming Mouse – Logitech Support + Download
Broken Button
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my boyfriends birthday, however didn't even open it until last month, realizing one button wasn't working while in game, we tried uninstalling drivers and reinstalling drivers and with no such luck, found out that the button itself doesn't work. Mouse I was sent was already broken. HIGHLY displeased that i was sent a broken mouse.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry that the mouse came damaged. It does come with a 2 year warranty through Logitech so we can get that replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED. i hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Left button double clicking issue
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $150 mouse that has the terrible double clicking on single left click problem. Too late to return. Cannot get any support from Logitech.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the click issues you are having with the mouse. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
not wroth hassle
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it a great game mouse but if you on need warnitty you will have to play for a new 1 to get it replace but off with a diffrent barnd
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Charged once, won't charge again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked great, but only lasted one charge cycle. It worked just long enough that it broke outside of Best Buy's return window. I have been working to get a warrenty replacement from Logitech for the last few weeks, but have been getting the run around.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Disapointed User, sorry to hear that your G502 is not charging. It is unusual, as the mouse is backed with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024778473--Getting-Started-G502-LIGHTSPEED-Wireless-Gaming-Mouse or to file a warranty claim, please refer to: https://support.logi.com/hc/en-us/articles/360025084473-Warranty-G502-LIGHTSPEED Thank you for letting us know about your experience. - Will, Logitech G.
bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never got my order, has been delayed for a month now, really bad service. Have tried everything to get a refund and nothing works.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry you are going through this. We'd recommend you to report this directly to BestBuy for further assistance.
Stick with a wired mouse for gaming.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequent disconnects. Fine for everyday use but not for gaming, which is what it is advertised for.
No, I would not recommend this to a friendBrand response from Logitech
Posted ."Hey! We understand your frustration with the Logitech G502 Lightspeed wireless gaming mouse experiencing disconnects. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue: "
Micro USB Charging Port, quick return.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro USB Charging port in 2024. Nah man. Returned immediately.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the outdated micro USB charging port on the Logitech G502 Lightspeed. Newer Logitech products now feature the more convenient USB-C port.