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Customer reviews

Rating 4.7 out of 5 stars with 1592 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,592 reviews
  • Rated 5 out of 5 stars

    Best mouse on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt be happier with this mouse, does everything I want and is extremely user friendly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buy g 502 instead

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting more than this. Feels like previous version is better even though it is more expensive.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback about the Logitech G502 X PLUS mouse. We're sorry to hear that you were expecting more and that you prefer the previous version. Your feedback is important to us as we continue to improve our products.

  • Rated 3 out of 5 stars

    A good, yet somewhat flawed gaming mouse

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid mouse gaming mouse with a lot of built-in features, however, there are some things that I felt could have been done a bit better in terms of build quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great mouse if you can keep it working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great until it wasn't. A few buttons stopped working and had to return

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We're sorry to hear about your experience with the Logitech - G502 X PLUS. We value your feedback and will use it to improve our products. Please let us know if you have any further questions or concerns.

  • Rated 3 out of 5 stars

    Missed the mark in quality with this one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse until it broke, had 2 and both lost function in multiple buttons

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We apologize to hear about the issues you've encountered with your Logitech - G502 X PLUS mice. We take product quality and customer satisfaction very seriously. Please reach out to our support team for prompt assistance. They will be able to troubleshoot the issue or initiate a warranty claim, if necessary. Your feedback is valuable to us as we strive to improve our products and ensure a seamless user experience.

  • Cons mentioned:
    Lag

    Rated 1 out of 5 stars

    Stutters and lags

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a $160 wireless gaming mouse, I expected better performance. This is my third day using this mouse and I've been dealing with sporadic stuttering and lag when playing FPS (Far Cry 5/6 and Battlefield 4/5). Returning back to Best Buy and staying away from Logitech.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!

  • Rated 5 out of 5 stars

    Godly wireless mouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse super responsive never thought a wireless mouse could be so good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken in 27 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The button for Free Scroll broke in 27 days. It will press down but not activate fully. The wheel has less resistance but not free scroll. I own g502 wired and g502 hero wired. The other 2 are still kicking strong after years. Hopefully this is a fluke and Logitech will replace it. Be weary, Best Buy only has a 14 day return on this item.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your experience—we’re really sorry to hear about the Free Scroll button issue, especially so soon after purchase. It’s great to know your other G502 models have held up well, and we’d love the chance to help get this one back on track.

      Please reach out to our social care team at **socialcare@logitech.com** with the following details:

      - Name
      - Email Address
      - Country
      - Product Name
      - Brief description of the issue

      We’re here to support you and hope to restore your confidence in the product. Logitech

  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Not my thing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Legendary mouse but a bit too small for me. Went for a Roccat instead.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Logitech g502 X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the mouse I feel like it’s a bit overpriced for the quality I give it a 7-10

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We appreciate your honest feedback about the Logitech G502 X. It's helpful to hear different perspectives on our products. Thank you for sharing your thoughts!

  • Pros mentioned:
    Rgb lighting, Weight
    Cons mentioned:
    Software
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice Mouse, with some room for improvement

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically do not like using larger style mice and generally go for more compact sizes, but I actually enjoyed using this mouse for gaming, although there are some cons I'll get to later. Most mice this size feel extra heavy, but this one feels as light as a mouse less than half its size, making it more user-friendly for gaming than other mice this size. The amount and placement of buttons (including one that you can switch out to a small or large size) give you great options for personal preferences for gaming. I'm a huge fan of the scroll wheel moving from free-flow to incremental, which happens at the push of a dedicated button just above the wheel. The RGB lighting is delightful, and a storage area below the power switch on the bottom of the device allows you to store the USB dongle for safe keeping. Tracking is superb (as is common on Logitech devices it seems), and I was able to guide the device on literally every surface i could think of or access. I didnt try distance tracking, so I cannot speak to performance in this area. On the down side, this mouse is strictly controlled through the dongle, as opposed to having Bluetooth capability, which is a limitation when compare to some of Logitech's own other wireless gaming mice that can use both a dongle and Bluetooth on any Bluetooth-capable device. The storage area underneath the mouse cannot fit the small or large button alongside the dongle, so there is high likelihood of losing the button if you carry it through other means for preferred switching of sizes between games or productivity work. The biggest issue I had overall was with the downloadable software application for the mouse. It uses the G HUB app, and the app is not intuitive at all, forcing you to go through a demo to get to the RGB controls, which are a separate set of options from the ones you can download and use on a completely different screen; Options loop around repetitively, and require that you basically click on almost every option in order to figure out where to go or what to press to do whatever you are trying to do through the app. I stumbled across how to activate saving settings directly to the device, and then stumbled across how to get to a game profile while trying to figure out how to switch the RGB settings (which appear in two different areas, the least convenient of which is where the main controls are actually located). Not sure what the design team was thinking when they slopped every menu they could think of into random locations, but it needs a TON of work. had it not been for the mouse itself being so fun to use and look at, the menu options alone would have cost this device two stars. Overall, I'd recommend the mouse to others, even if they prefer smaller mice, for both gaming and regular productivity needs, but I would certainly warn them about how disorganized the settings are through the G HUB app if they are intending to use this mouse for gaming.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not happy with it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the wheel in the center moves to freely misses me up when I game

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for sharing your feedback! The G502 X PLUS features a dual-mode scroll wheel designed to give you more control.

      Simply press the button directly behind the wheel to switch from that "free-spin" mode to a tactile, ratcheted mode that provides the precision you need for gaming. Logitech

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for gaming. use it for a long while before charging it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    G502X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mouse, long lasting battery overall great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mouse light very accurate aim and just a amazingnfeel!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two of these for our teenagers. They love them!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a big fan of m502 so this was great being wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    EPIC MOUSE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best gaming mouse i had in a few years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Rough

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most disappointing mouse. I have had Logitech in the past and I know within months these always get bugged and constantly have issues. Same thing happened to this mouse, started bugging out and ended up having to get something new. Note don’t ever buy a Logitech mouse just get something from a company that cares about their products

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

  • Pros mentioned:
    Rgb lighting, Weight
    Cons mentioned:
    Lag
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Mouse, Not Lightweight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech G502 X Plus Lightspeed gaming mouse is nothing short of Logitech's best hardware. The connectivity is great. It uses the typical usb dongle, with downloadable software from their website. Once it is installed, you can control every aspect of the mouse. The RGB lights, DPI, etc. While using it, I did notice the weight. It is definitely heavier than your typical gaming mouse, but in a good way. I used it while playing a variety of PC games. From first person shooters, RPG games, city building games, and racing. They are worked great, with zero lag from the mouse. Compared to other Logitech gaming mice, this one is my favorite now because of its weight. Controlling the RGB lights is fun too. I have mine matching the other RGB lights on my keyboard and office lighting. The scroll wheel is also adjustble. You can switch from fast scrolling to a more staggered feel. I do not think that Logitech missed anything when they made this mouse. Overall, I can recommend the Logitech G502 X Plus to anyone looking for a versatile gaming mouse.

    I would recommend this to a friend